Lo sentimos pero el servicio de limpieza empieza en los hoteles sobre las 09:00 horas por lo que no entendemos su extrañeza. Antes de entrar en las habitaciones siempre pedimos permiso para entrar de manera cautelosa pero quizás ustedes no nos oyeron.

Buenos días. Estamos totalmente en desacuerdo ya que el olor era de pintura ya que se había pintado toda la planta hacía escasos días. Después de hacer varias comprobaciones, el tema del wifi debía de ser un problema de configuración de su teléfono ya que hay conexión en todas partes y nunca hemos tenido una sola queja. Se lo explicamos pero no nos quisieron escuchar.

Good afternoon ,It is a shame that you have not been able to appreciate the kind and friendly treatment we have given you and your wife. Including carrying your suitcases even to the taxi in which you left.What a lack of consideration towards the reception staff.We hope you have a great trip.

We thank you for your comments and rating.

We thank you for your comments and rating.

We thank you for your comments and rating.

Thanks for staying here! Your opinion is very important for us.We do not understand your very low score, when you left you said that everything was perfect. Fortunately you do not represent our type of tourism.

Thanks for staying here! Your opinion is very important for us.

Thanks for staying here! Your opinion is very important for us.

Dear guest ,We are very happy that your stay was pleasant and we would welcome you again with pleasure.We thank you for your suggestions and we are sorry that you had a problem with the shower.

Thanks for staying here! Your opinion is very important for us.

Estimado Huésped ,Estamos muy contentos de que su estancia haya sido agradable y con placer ,los recibiríamos nuevamente .

Estimado Huésped ,Agradecemos su puntuación .

Estimado huésped ,Agradecemos su puntuación .

Dear guest ,We are very happy that your stay was pleasant and we would welcome you again with pleasure.We thank you for your suggestions.

Estimado Huésped ,Agradecemos su puntuación y comentarios .Esperamos verle pronto nuevamente .

Dear guest ,We are very happy that your stay was pleasant and we would welcome you again with pleasure.We thank you for your suggestions.

We thank you for your comments and rating.

We thank you for your score and we are very happy that you had an excellent stay.

We are very happy that your experience and that of your family has been very good.We thank you for your nice words and for sharing your experience.We hope that in the future you will stay at Hostal Hera again, it will be a pleasure for us.

We appreciate your time and your score.We remind you that the room you have reserved is an economic room and the most basic.

Dear guest ,We thank you for your stay and comments.We are glad that your experience has been excellent.

We thank you for your comments and suggestions.

Dear guest ,We thank you for your stay and comments.We are really surprised by your score as you seemed quite happy with everything.The decoration of the rooms is not simple, it is practical and efficient for more comfort.As I told you, the window is airtight, you didn't know how to close it and you didn't ask us for help either.It is a pity that you have not highlighted the good service we gave you.

Dear Rachel ,We are very happy that it has been an excellent week for you. We thank you very much for your comment and rating.We hope you come back soon.Best regards

We thank you for your comments and we are very happy that your stay was to your liking.

Estimado huésped ,Estamos muy agradecidos con su estadía y con su puntuación .Un cordial saludo

We thank you for your comments and rating.We remind you that on the website you have seen before booking the room that we clearly inform you that we do not have an elevator because it is a historic building.

We thank you for your time and for your stay.This is completely false , all the rooms smell very good , perhaps when you open the window the smell came from the street but this is no longer something that can be controlled .We find your false comment in very bad taste.Have a great day .

We thank you for yor stay and qualification.Have a great day .

We thank you for your stay and for your comments.Have a great day .

We thank you for your stay and comment.We are glad that it was very good.Hostal Hera will be very happy to receive you again in the future.Have a great day .

We thank you for your comment and stay.We remind you that before you make the reservation you are offered all the necessary information on the dimensions and conditions of the room.

Le agardecemos por hospedarse con nosotros y por su tiempo para dejarnos su puntuación .

First of all, we thank you for staying with us and for your time to leave us your score and comments. On the other hand , we do not agree with you , all the doors can be perfectly locked from the inside , you may not have known but for that we have a 24 hour reception and you have not asked us for help . In addition, before making the reservation it is specified that the room is smaller than the others and that the views are interior, when the guest wants a larger room or with separate beds we have other options, with other prices obviously.

Muchas gracias!

Thank you very much!!