Carolina Stay were easy to work with. Reserving and check out were very smooth. I had several questions over several months and my texts were promptly answered irregardless of what time of the day I sent the text.The house was clean and well-appointed. We were astonished that a rental house would be filled with antique furniture and other decor, There were even real quilts. Unfortunately, the mattress in the master bedroom was very soft. Immediately upon lying down, my husband and I rolled together in the middle. He ended up sleeping all 4 nights on the floor. Do not know about the other beds.I did have some issues. The house slept our 8 people easily; however, the table only seated 6. We could have easily seated more at another table pushed against the wall but there was only one chair. I was also disappointed that there were 2 wood burning fireplaces but no wood was supplied. I was told to purchase some on the way. Our vehicle was already stuffed with suitcases, coolers and sacks of groceries. Bringing firewood was not an option. There was no hand soap in any of the bathrooms and only 2,dishwasher pods The checkout directions stated that we should put all towels in the washer and start it. No need to wait for completion. However, the evening before checkout we were told that towels should be washed and placed in the dryer. We were leaving very early in the morning and anyone needing a towel had to get up over an hour early to fulfill this requirement.