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Opiniones sobre Peaks Hotel and Suites

3 out of 5
Peaks Hotel and Suites
218 Lynx Street,, P.O. Box 2200,, Banff, AB

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 601 de 751 opiniones" "
Evaluación: 8 - Bueno. 109 de 751 opiniones" "
Evaluación: 6 - Aceptable. 26 de 751 opiniones" "
Evaluación: 4 - Mediocre. 8 de 751 opiniones" "
Evaluación: 2 - Terrible. 7 de 751 opiniones" "

9,8/10

Limpieza

9,6/10

Personal y atención

8,8/10

Servicios

9,8/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

SOLANGE

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El hotel es moderno, bien mantenido, buenos servicios y muy bien ubicado
Se hospedó 4 noches en febrero de 2024
Respuesta de Front Desk Team el 24 feb. 2024
Estimada Solange, Muchas gracias por darte el tiempo de dejarnos un comentario. Nos alegramos de saber que disfrutaron su estadia en el hotel y que les gusto lo moderno, bien mantenido y ubicacion de Peaks Hotel. Esperamos poder recibirnos nuevamente en el futuro!

8/10 Bueno

Manuel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La limpieza es impecable, la cama es una maravilla se descansa muy bien. Aunque la habitación es pequeña no quita lo acogedora que es. La único malo es que no te ponen ni una sola botella de agua.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Goncalo, Peaks Hotel & Suites el 31 ene. 2024
Hi Manuel, Thank you for taking the time to leave a kind review. We are glad to hear you enjoyed your stay and appreciated coziness and cleanliness. We will pass your kind words onto our team. Please note we do have a beverage machine on site where you can get a bottle of water. We look forward to welcome you back in the future.

10/10 Excelente

karla

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything excellent
Se hospedó 1 noche en agosto de 2023
Respuesta de Nyima el 9 ago. 2023
Dear Karla,Thank you for taking the time to fill out our survey. We're happy to hear you enjoyed your stay with us. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Gabrie

Se hospedó 1 noche en agosto de 2023
Respuesta de Nyima el 9 ago. 2023
Dear Gabrie, Thank you for taking the time to leave us your feedback. We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hermoso buena ubicación Deseo regresar sin duda alguna
Se hospedó 1 noche en febrero de 2021
Respuesta de Nicholas de Sousa - Hotel Manager el 15 feb. 2021
Dear Guest, Thank you for your positive comments. We're so glad to hear that you enjoyed your stay with us! We look forward to hosting you again in the near future!

10/10 Excelente

Jade

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The service is amazing and all the staff are so friendly and helpful. Definitely recommend it!
Se hospedó 2 noches en abril de 2024
Respuesta de Ann el 29 abr. 2024
Dear Jade,We're happy to hear you enjoyed your stay.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Bueno

Xiaoling

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s nice to find a new hotel in Banff. Staff was nice. The only problem is the room was too noisy. You can hear noisy from trash truck, train and other cars as early as 4am.
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk el 28 abr. 2024
Dear Xiaoling,Thank you for taking the time to fill out our survey. We take our Guests' feedback and concerns seriously, as we always want to improve and offer a memorable experience. We're sorry to hear that we fell short of your expectations with a noisiness of the room. We have passed your comments on to our management team and will be taking steps to better this in the future. We are glad to hear you otherwise enjoyed your stay and would love to welcome you back to demonstrate the improvements we have made. Feel free to channel any future reservations directly through us and our team could offer you a preferred rate as a returning guest. Please call us directly at 1-(403)-762-4471.We hope to see you again soon. Sincerely,Peaks Hotel & Suites Team

10/10 Excelente

Sharon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Fornt Desk el 26 abr. 2024
Dear Sharon,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay..We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Bueno

Jessica

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel great location. Wish they allowed pets!
Se hospedó 1 noche en abril de 2024
Respuesta de Connor el 21 abr. 2024
Dear Jessica,Thanks for taking the time to review our hotel. We're glad you enjoyed your stay with us. Pets would be great, but we would never get any work done!We hope to welcome you back in the near future.The Front Desk Team

10/10 Excelente

Randy

Le gustó: Limpieza, personal y atención
friendly service, quiet and clean
Se hospedó 1 noche en abril de 2024
Respuesta de Peaks Front Desk el 18 abr. 2024
Dear Randy,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay and appreciated our friendly service, quite and clean rooms.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Bueno

Hanyu

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
the bed have a little bit uncomfortable
Se hospedó 3 noches en abril de 2024
Respuesta de Maddy el 17 abr. 2024
Hi Hanyu,Thank you for your review. We are sorry to hear that you found the bed uncomfortable and apologise for any inconvenience this may have caused you.Rest assured that we are taking your comment seriously and will address this issue promptly to ensure a more enjoyable stay for our future guests. I hope you enjoyed your time in the Rockies and thank you for choosing to stay at the Peaks Hotel & SuitesWarm regards,MaddyFront Desk team

10/10 Excelente

Mark

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Connor el 15 abr. 2024
Dear Mark,Thank you for taking the time to review our hotel.We're happy to hear you enjoyed your stay and we look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Merrilee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Val el 15 abr. 2024
Dear Merrilee, Thank you for taking the time to leave us a kind review. We are glad to know that you enjoyed your stay at The Peaks. We look forward to welcome you back, hopefully in the near future

10/10 Excelente

Angela

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved the ease of self check in and the helpfulness of staff. The room was very clean. Location was convenient and walkable to anywhere in downtown Banff.
Se hospedó 1 noche en abril de 2024
Respuesta de Emma - Guest Services Supervisor el 11 abr. 2024
Dear Angela,Thank you for taking the time to leave us a review. We're happy to hear you enjoyed your stay and appreciated our Flexipass option, helpful team, cleanlieness and stones throw location to downtown Banff. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Bueno

Zafar, Vancouver

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel in a great location. Short walk to the river as well as the downtown restaurants and shops.
Se hospedó 3 noches en abril de 2024
Respuesta de Val el 8 abr. 2024
Dear Zafar, Thank you for taking the time to leave us a kind review. We are glad to know that you enjoyed your stay at The Peaks and appreciated the great location. We will pass your words onto our team!We look forward to welcome you back, hopefully in the near future

10/10 Excelente

Pat

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just the most convenient and central location you can imagine.
Se hospedó 5 noches en abril de 2024
Respuesta de Maddy el 7 abr. 2024
Hi Pat,Thank you for your review. I am glad you the centrality and convenience of our location.Thank you for choosing to stay with Peaks Hotel & Suites and we look forward to welcoming you in the future.Warm regards,MaddyGuest Services Agent

10/10 Excelente

Claudia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Newer modern style, like the convenience of location and the car rinse option. Comfortable bed and pillows.
Se hospedó 2 noches en marzo de 2024
Respuesta de Maddy el 7 abr. 2024
Hi Claudia,Thank you for your review. We are glad you enjoyed the convenience of location and the car wash facilities we offer.Thank you for choosing to stay at Peaks Hotel & Suites and we look forward to seeing you in the future.Warm regards,MaddyGuest Services Agent

10/10 Excelente

Kieu

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Val el 8 abr. 2024
Dear Kieu, Thank you for taking the time to leave us a kind review. We are glad to know that you enjoyed your stay at The Peaks. We look forward to welcome you back, hopefully in the near future.

10/10 Excelente

Darryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Peaks staff were very accommodating at check in allowing us access to the parkade prior to our room being ready.
Se hospedó 1 noche en abril de 2024
Respuesta de Nyima el 6 abr. 2024
Dear Darryl,Thank you for taking the time to fill out our survey.We're happy to hear you enjoyed your stay with us at the Peaks Hotel & Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Thomas

Se hospedó 5 noches en marzo de 2024
Respuesta de Front Desk el 23 abr. 2024
Dear Thomas,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

George

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great experience!
Se hospedó 5 noches en diciembre de 2023
Respuesta de Goncalo, Peaks Hotel & Suites el 1 abr. 2024
Dear George, Thank you for taking the time to leave us a kind review! We are glad to know that you enjoyed your stay. We look forward to welcome you back in the future. Warm regards, Front Desk Team.

8/10 Bueno

Junyu

Se hospedó 2 noches en marzo de 2024
Respuesta de Connor el 21 abr. 2024
Thanks for taking the time to review our hotel, Junyu.We're glad you enjoyed your stay, hopefully we'll see you again soon!The Peaks Team

10/10 Excelente

Alejandro

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Newer building, walking distance to restaurants and shops, very clean and modern. If you want to try their breakfast buffet or go for a swim you need to go to the hotel across from them, not practical when you travel with kids.
Se hospedó 3 noches en marzo de 2024
Respuesta de Nyima el 29 mar. 2024
Dear Alejandro,Thank you for taking the time to leave us your kind review. We're happy to hear you enjoyed your stay with us at the Peaks Hotel & Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Travis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Peaks Front Desk el 27 mar. 2024
Dear Travis,Thank you for taking the time leave us your kind feedback.We're happy to hear you enjoyed your stay.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Bueno

Sriyan

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
It was new and upto date for thhe area.
Se hospedó 2 noches en marzo de 2024
Respuesta de Goncalo, Peaks Hotel & Suites el 25 mar. 2024
Dear Sriyan, Thank you for taking the time to leave us a kind review! We are glad to know that you enjoyed your stay and found quite modern and new our property. We look forward to welcome you back in the future. Warm regards, Front Desk Team.

10/10 Excelente

amanda

Se hospedó 6 noches en marzo de 2024
Respuesta de Val el 14 abr. 2024
Dear Amanda,Thank you for taking the time to leave a kind review. We are glad to know that you enjoyed your stay at The Peaks. We look forward to welcome you back, hopefully in the near future!Warm regards,

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The service and modern appearance of the hotel was excellent, and our 2 level room made it feel more like an apartment than a hotel. They even had a microwave, toaster and all of the plates and cutlery one would need. Our main complaint was that there was very little storage space for clothes. As a result we needed to live partially out of our suitcases for four days. The room was also very small - there was not enough space for a dresser or a desk. Any more than 2 adults and a small child would feel claustrophobic.
Se hospedó 4 noches en marzo de 2024
Respuesta de Goncalo, Peaks Hotel & Suites el 24 mar. 2024
Dear Michael, Thank you for taking the time to leave us a kind review! We are glad to know that you enjoyed your stay and you appreciated our facilities and found quite usefull our amenities. We are sorry to hear that your experience fell short about the size of the closet, we will definitely take in consideration your feedback. We look forward to welcome you back in the future. Warm regards, Front Desk Team.

10/10 Excelente

Pierre-Luc

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Je retournerais à la même hotel sans hésiter.
Se hospedó 3 noches en marzo de 2024
Respuesta de Emma - Guest Services Supervisor el 21 mar. 2024
Dear Pierre-Luc,Thank you for taking the time to review your stay at the Peaks Hotel & Suites. We're happy to hear you enjoyed your stay . We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.

10/10 Excelente

Brenda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff and quiet area
Se hospedó 3 noches en marzo de 2024
Respuesta de Nyima el 22 mar. 2024
Dear Brenda,Thank you for taking the time to leave us your kind feedback. We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

cheryl

Le gustó: Personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Val el 8 abr. 2024
Dear Cheryl, Thank you for taking the time to leave a kind review. We are glad to know that you enjoyed your stay at The Peaks. We look forward to welcome you back, hopefully in the near future

2/10 Terrible

Arshdeep, Calgary

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No parking no breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Team el 17 mar. 2024
Dear Arshdeep, Thank you for taking the time to leave a review. We are sorry to hear that you did not enjoy your stay at The Peaks. Breakfast is not included in our rooms but there are many options within walk-distance. Our front desk team is always happy to suggest the best places in town. We have underground parking available for 18 per night, you just need to let the front desk know and we will explain on how to get there. We look forward to welcome you back, hopefully in the near future.Warm regards,

4/10 Mediocre

Dustin

Se hospedó 1 noche en marzo de 2024
Respuesta de Val el 8 abr. 2024
Dear Dustin, Thank you for taking the time to leave us your honest review. Thank you for taking the time to fill out our survey. We take our Guests' feedback and concerns seriously, as we always want to improve and offer a memorable experience. We're sorry to hear that we fell short of your expectations. We would love to hear more regarding your experience at the Hotel.While we cannot make undone what has already happened, it would be an absolute privilege to have the opportunity to welcome you back in the near future, to showcase the improvements that have been made. Sincerely,

10/10 Excelente

Karalynn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, great location, quiet
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Team el 17 mar. 2024
Dear Karalynn, Thank you for taking the time to leave a nice review. We are glad to know that you enjoyed your stay at The Peaks and appreciated our location and friendly staff. We look forward to welcome you back, hopefully in the near future.

10/10 Excelente

Tod, Airdrie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in staff excellent. All gold member upgrades offered!
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Team. el 16 mar. 2024
Dear Tod, Thank you for taking the time to leave us a kind review! We offer upgrade for gold members, depending on last-mins avalibility. We are glad to know that you enjoyed your stay and look forward to welcome you back in the future. Warm regards, Front Desk Team.

10/10 Excelente

Leanne

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Nyima el 15 mar. 2024
Dear Leanne,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location in the town centre
Se hospedó 7 noches en marzo de 2024
Respuesta de Nyima el 11 mar. 2024
Dear Wiliam,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay at The Peaks Hotel & Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Rainer

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 6 noches en febrero de 2024
Respuesta de Emma - Guest Services Supervisor el 9 mar. 2024
Dear Rainer,Thank you for taking the time to rate and review your stay at the Peaks Hotel & Suites! We are happy to hear you appreciated how close we are to downtown Banff. We hope to welcome you again soon in the near future!

8/10 Bueno

Stefano

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was clean and quiet. It was within walking distance to most things in downtown Banff. The only issue was that the advertised pool, gym, bar and restaurants were all in the hotel across the street. It was nice having access to these amenities but inconvenient to have to put on your coat and boots to cross the street to use the pool/ gym.
Se hospedó 4 noches en febrero de 2024
Respuesta de Nyima el 8 mar. 2024
Dear Stefano,Thank you for taking the time to leave us your kind review. We're happy to hear you enjoyed your stay with us in Banff. We'll be sure to pass your kind words on to our team.We have passed your feedback concerning the recreational facilities and the restaurants on to our management team. We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Tammy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved this hotel, it was modern, sleek but warm and friendly. It was convenient to everything. Impeccable hospitality. Will stay again! Great price, great experience and great location! Thank you 🙏
Se hospedó 3 noches en marzo de 2024
Respuesta de Goncalo, Peaks Hotel & Suites el 6 mar. 2024
Dear Tammy, Thank you for taking the time to leave us a kind review. We are glad to know that you enjoyed our facilities at The Peaks Hotel and appreciated our hospitality. We look forward to welcome you back in the future. Warm regards, Front Desk Team

10/10 Excelente

Alison

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great 1 night stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Goncalo, Peaks Hotel & Suites el 4 mar. 2024
Dear Alison,Thank you for taking the time to leaving us a review.We're happy to hear you enjoyed your stay and we appreciated how you rated your time with us.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

amelia

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property. Loved using the pool across the street and the buffet there as well,
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk team el 3 mar. 2024
Hi Amelia,Thank you for taking the time to write a reivew for us.We're happy to hear you enjoyed your stay and look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Bradley, Ottawa

Se hospedó 5 noches en febrero de 2024
Respuesta de Nyima el 22 mar. 2024
Dear Bradley,Thank you for taking the time to leave us your kind review. We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Robyn, Georgetown

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful, and amazing staff!
Se hospedó 3 noches en febrero de 2024
Respuesta de Peaks Front Desk el 1 mar. 2024
Dear Robyn,Thank you for taking the time leave us your kind feedback.We're happy to hear you enjoyed your stay and appreciated our amazing stuff.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Tyler Nathan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were excellent, they were friendly and organized. The property is a gem, great location and very clean and well maintained, they pay attention to the details. Will definitely stay there again
Se hospedó 3 noches en febrero de 2024
Respuesta de Goncalo, Peaks Hotel & Suites el 28 feb. 2024
Dear Tyler Nathan,Thank you for taking the time to leaving us a review.We're happy to hear you enjoyed your stay and we are glad that you appreciated our friendly staff and locationWe look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Kathryn, Alexandria

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
This looks like one of the newer properties in the town of Banff. It is immaculately designed and was a wonderful place to stay. One thing I didn't like were that this seemed to be one of the only hotels that charged for parking. Every other hotel had free parking, and they didn't tell us we had to pay for parking till the day before check-in. Also, there didn't seem to be enough parking spaces. If you arrive too late at night, it's hard to find a spot in the garage because the spaces are so small. Another thing that wasn't great was there was no hot water in the showers. There was warm water, but it didn't get warm enough to feel good after a day out in the cold. Something else to be aware of is that there is no pool located in this facility. You have to walk outside and across the street to access the neighboring hotel's amenities. Overall, this was a super cute hotel and I enjoyed my stay.
Se hospedó 4 noches en febrero de 2024
Respuesta de Alexe - Hotels Operations Manager el 1 mar. 2024
Dear Kathryn, Thank you for taking the time to leave us a review your stay at the Peaks Hotel & Suites. We strive for excellent customer service and are always looking for ways to improve.We are glad to hear you enjoyed your stay with us overall. We apologize for the inconvenience of not finding a parking stall, this must have been frustrating. We wish this could have been brought to our attention during your stay as we are our front desk is available to assist 24/7. The parking charges are clearly stated on Expedia, however we will look into this further for your booking. We are glad you overall enjoyed your stay in the Canadian Rockies. We would be happy to welcome you back in the near future. Regards,

10/10 Excelente

Dominique, Calgary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely place to stay. Very convenient as it’s close to town with lots of dining options. It’s new and feels clean. However you must pay for parking. Would stay again!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Team el 2 mar. 2024
Dear Dominique, Thank you for taking the time to leave a kind review. We are glad to know that you enjoyed your stay at The Peaks and appreciated location and cleanliness. Regarding parking, being a member of stay rewards program will give you a 50% off on parking. We look forward to welcome you back, hopefully soon.Warm regards

10/10 Excelente

Timothy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel is very new, clean and in a good location. It was a really nice stay
Se hospedó 3 noches en febrero de 2024
Respuesta de Emma - Guest Services Supervisor el 25 feb. 2024
Dear Timothy,Thank you for taking the time to rate and review your stay at the Peaks Hotel & Suites. We're happy to hear you enjoyed your stay and appreciated how modern and close to downtown we are. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excelente

Badal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Peaks Front Desk el 20 mar. 2024
Dear Badal,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Bueno

HongQiang

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
location is very well.
Se hospedó 2 noches en febrero de 2024
Respuesta de Emma - Guest Services Supervisor el 23 feb. 2024
HongQiang, thank you for taking the time to rate and review your stay at The Peaks Hotel & Suites!We see that you enjoyed your stay and were happy we are conveniently located close to downtown Banff. We hope to welcome you back in the near future!

10/10 Excelente

Aaron

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful hotel, right in the center of Banff, and everything looks brand new! Highly recommend this hotel!
Se hospedó 6 noches en febrero de 2024
Respuesta de Emma - Guest Services Supervisor el 22 feb. 2024
Thank you for taking the time to rate and review your stay here at the Peaks Hotel & Suites!We are so happy to hear you found our hotel to be beautiful and appreciated the fact we are just a stones throw away from downtown Banff! We look forward to welcoming you again in the near future!