Dear Aaren,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your quiet weekday stay and appreciated the room upgrade. Providing our guests with a comfortable and pleasant experience is always what we strive for, and we're glad we could enhance your stay with the upgrade.We're also pleased to hear that you enjoyed dining in McShane’s, with great options for both dinner and breakfast. Your feedback is important to us as we continually strive to improve our dining offerings to meet the expectations of our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Dear Peter,Thank you for your detailed feedback about your recent stay with us. We're delighted to hear that you found our hotel impressive and that your room was comfortable and well-furnished. It's great to know that you were able to enjoy our leisure facilities, including the swimming pool, sauna, and steam room.We're glad you found plenty of choice at breakfast, and we appreciate your feedback on the food in our restaurant. We're always looking for ways to improve, so your comments will be shared with our culinary team for review.We apologize for the inconvenience you experienced in reaching the hotel from the bus station. We strive to provide excellent customer service, and we will address your concerns with our team to ensure consistency in our service standards.Once again, thank you for sharing your feedback with us. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an improved experience in the future.Kind regardsStephen ClarkeGeneral Manager

Hi Andrew,It's wonderful to hear that you had a fantastic stay. We hope to welcome you back for another fantastic experience in the future!Kind regardsStephen Clarke

Dear Stephen,Thank you for your kind words! We're thrilled to hear that you found our place to be brilliant. Providing our guests with a wonderful experience is what we strive for, and we're delighted that we were able to meet your expectations.Your feedback is invaluable to us as we work to maintain and enhance the quality of our services.We hope to have the pleasure of welcoming you back to our hotel in the future for another wonderful experience.Kind Regards, Stephen Clarke. General Manager

Dear David,Thank you for your feedback. We truly value your comments and are pleased to hear that your experience aligned with your expectations for a hotel of our calibre. Meeting each guests satisfaction and experience is our main priority, and we are committed to maintaining the high standards that our guests expect and deserve. We strive to continuously improve and exceed the expectations of our guests. We look forward to the opportunity to welcome you back for another exceptional stay in the future.Kind Regards, Stephen Clarke. General Manager

Dear Philip,Thank you for taking the time for the review. We're delighted to hear that you had a positive experience during your stay. Your feedback helps us ensure that we continue to provide excellent service to all our guests. We hope to welcome you back again soon for another fantastic stay!Kind Regards, Stephen Clarke. General Manager

Thank you John for giving us top marks. I am delighted you enjoyed your stay. The team will be delighted to know you found your stay excellent. We hope to see you again soonKind regardsRaphaelle

Dear Paul,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression on you. It's always our aim to provide a comfortable and welcoming environment for our guests.We're delighted that you found your room to be comfortable, and we're especially pleased that you enjoyed our pints of Guinness in the bar! We take pride in serving high-quality beverages, and it's wonderful to know that you found them to be exceptional.We look forward to welcoming you back for another fantastic stay in the future.Kind Regards,Stephen Clarke.General Manager

Dear James,Thank you for sharing your feedback with us, although I'm disappointed to hear about your recent experience. At our hotel, we take pride in delivering excellent service, and it's disheartening to learn that we fell short of your expectations.Our staff are usually complimented on their approach, friendliness, and service, so I'm surprised to hear about your encounter. Please rest assured that we will address this issue with our team to ensure that incidents like this are not repeated in the future.Regarding the facilities, I apologize for any inconvenience caused by the out-of-order steam room. We were in the process of replacing some tiling, which required time to set properly for the safety of our guests. Additionally, while our leisure center is open to both guests and members, we strive to ensure that everyone has a comfortable and enjoyable experience.As for the beds and TV, I understand your concerns, and we are continuously working to improve the comfort and amenities in our rooms. Your feedback will be taken into account as we strive to enhance our guests' experience.Once again, I apologize for any inconvenience you experienced during your stay. We look forward to welcoming you back in the future. Kind Regards,Stephen Clarke.General Manager

Dear David, Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Kind Regards,Stephen Clarke.General Manager

Dear Karen,Thank you for your brief yet heartwarming review. We are thrilled to hear that you had an excellent experience during your stay with us. Providing our guests with a relaxing and enjoyable experience is our priority, and your feedback is greatly appreciated. We look forward to welcoming you back to us in the future. Kind Regards,Stephen Clarke. General ManagerThe Great National Hotel Ballina

Dear David,Thank you for sharing your feedback about your recent stay at our hotel. We value all guest opinions and are grateful for the opportunity to address your concerns.We take great pride in providing excellent service, and it is disappointing to hear that we did not meet your expectations in this regard. We will certainly review our training processes to ensure our team is well-equipped to deliver the best possible experience to our guests.While we are a short drive from the town, we understand that some guests may prefer accommodations within walking distance. There are several local taxi operators, and our team are always willing to help any guest to organise transport if necessary. Additionally, we regret to hear that you felt our hotel did not offer good value. We regularly assess our pricing to remain competitive while providing the best possible amenities and services. We appreciate your feedback on this matter and will take it into consideration during our pricing evaluations.We sincerely apologize for any inconveniences you experienced during your stay. Your comments are valuable to us, as they help us identify areas for improvement and enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Kind Regards,

Dear Michael,Thank you for choosing our hotel during your recent trip to Ireland. We value your feedback and appreciate your honest review.We are delighted to hear that you had positive experiences with your room, the pool, and the parking facilities. However, we deeply regret that certain aspects of your stay did not meet your expectations. We apologize for any inconvenience caused.Regarding the lunch and extra charges, we understand your concern. We strive to provide a range of services and amenities to meet the varying preferences of our guests. We do charge for extra items that may be not included such as extra drinks and additions to your meal choices. Regarding the vending machine, we apologize for any inconvenience you experienced with its functionality. We source this service through a third-party supplier, and we will have contacted them to rectify the situation. They service the machine weekly and It is our priority to ensure that our guests have easy access to refreshments and that any issues with the vending machine are resolved. Please be assured that we value the quality of our offerings and will take your feedback into account as we strive to enhance our services and attention to detail.Once again, we apologize for any inconvenience during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets your expectations.

Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We are sorry to hear that your experience fell short of your expectations.We would greatly appreciate it if you could provide us with more specific details about the areas where we could improve. Your feedback is important to us, as it helps us identify areas of concern and take appropriate measures to enhance our services and facilities.We apologize for any inconvenience or dissatisfaction you experienced during your stay. Our goal is to ensure that all our guests have a positive and memorable experience, and we regret that we did not meet your expectations on this occasion.If you would like to discuss your concerns further or provide any additional feedback, please feel free to reach out to our management team. We value your patronage and hope to have the opportunity to better serve you in the future.Thank you for choosing our hotel, and we appreciate your feedback.Kind Regards,Stephen Clarke. General Manager

Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about the quality of our service.However, we apologize for the disappointment you experienced with the overall condition of the hotel. We strive to maintain a high standard in all aspects of our property, and we are sorry if it fell short of your expectations during your stay. Your feedback is valuable to us, and we will take it into consideration as we work on improving our facilities.We also apologize for the inconvenience caused by the poor water pressure in the shower. We investigated the issue and found no issue with the shower perhaps it was opened fully on the controls. Your comfort is important to us, and we apologize for any inconvenience caused.Thank you for bringing these matters to our attention. We appreciate your patronage and hope to have the opportunity to provide you with an improved experience in the future.Kind Regards,Stephen Clarke. General Manager

Thank you for taking the time to share your experience with us regarding your recent stay at our hotel. We appreciate your feedback and would like to apologize for any disappointment caused during your stay.We are happy to hear that you appreciated the local feel of our hotel and the opportunity to meet some of the locals. However, we are sorry to hear that you found the overall atmosphere to be a little odd. We hope that you still enjoyed your stay with us despite this.We also appreciate your comments regarding the state of the rooms and carpets. Please know that we take your feedback seriously, and we will be addressing these concerns with room upgrades currently in the planning phase. We are committed to providing our guests with a comfortable and enjoyable stay, and we apologize for falling short of your expectations in this regard. We would like to thank you once again for choosing our hotel, and we hope that you will give us another opportunity to provide you with a more positive experience in the future.Kind regardsRaphaelleFront Office Manager

Hello Diane,Thank your top mark approval. The staff will be delighted to see ten out of ten rating for Hotel Ballina.We do hope you stay with us again soonKind regardsRaphaelleFront Office Manager

Thank you for your review. The team will be delighted to see your high mark you gave us.Kind regardsRaphaelle

Thank you Susan for the great review it is much appreciated

Hi Peter,Thank you for taking the time to review your stay with us. We would hold many events thought the year but would feel that our hotel is very family orientated. I'm delighted you enjoyed your sta.

Hi Aidan,Thank you for the fantastic review it is much appreciated.

HI Michelle,Thank you for taking the time to review your stay. We are about to upgrade the furniture in our lobby. We are delighted you enjoyed your stay and look forward to welcoming you back to us in the future.

Hi Angela,Thank you for the great review.

H Cheryl,Thank you for taking the time to review your stay with us. We look forward to welcoming you back to us in the future

HI Megan,We wish that if you had an issue during your stay you could have brought it to our attention so we may have been able to make your stay with us more memorable.

Hello Michelle, Thank you for your message. I am delighted you enjoyed your stay wherein you found the staff friendly and professional and you enjoyed everything the hotel could offer. I hope you stay with us again soon. Kind regards Raphaelle Front Office Supervisor

Hello Melissa, Thank you for your review. I am sorry to hear of your experience. I have forwarded your comments to the relevant managers so this wont be an issue for future guests. Again thank you for your feedback Kind regards Raphaelle Front Office Supervisor

Thank you for your review. I am delighted you and your family enjoyed your stay. I hope you will stay with us again soon. Kind regards Raphaelle Front Office Supervisor

Hi anonymous,I have brought the issues with your room to our accommodation team as this is not the standard that we pride ourselves on at the hotel. I believe our housekeeping team did a reclean and changed the iron board and iron and replaced the bath mat. At breakfast our food is prepared in small quantities and replenished as needed. We do not wish to have food sitting on the buffet for a lengthened period of time. So at times there may be a small wait whilst fresh food is prepared. I have looked into the service as to why you were not approached and offered tea, coffee or toast. However I will disagree with your comment regarding our Ukrainian guests as they receive the same treatment and service as all our guests.

Hi Karen,Thank you for taking the time to review your stay with us. I apologize that you did not enjoy your food in the restaurant. If it was brought to our attention we may have been able to perhaps change or offer you an alternative. We receive nothing but high praise on our food options and service so it would have been helpful to know what the issue was as further improve our offerings and service. We are in the process of updating our bedrooms and hope to start in the new year. The leisure center is located away from the bedroom block so we cannot understand why it would interfere with the rooms and it closes at 9pm at the latest.

Hi Pauline,Unfortunately due to a massive water leak we had to close the kitchen that evening. Not to disappoint guests we offered what we were able to provide which was soup and sandwiches. All guests were notified on check in that unfortunately this was the case. We will look into our breakfast options going forward as to improve our service. Thank you for bringing your concerns to us. We look forward to welcoming you back to us in the future to show that this was a once off occurrence and I apologies again for an inconvenience occurred. .

Hi Breege,Tank you for the great review.

Hi Kevin,Thank you for the great review it is much appreciated,

Hi Maria,Thank you for the great review it is much appreciated,

Hi James,Than you for the great review. We are delighted you enjoyed that hotel and our wonderful warm welcoming staff.

Hi Shibin,Thank you for the great review.

Hi Desmond,We are all delighted that you enjoyed the hotel and got to see all the facilities. We look forward to welcoming you back to us in the future.

Good Morning. Thank you for your wonderful review. All the staff will be delighted to read it. We do hope you stay with us again soon. Kind regards Raphaelle Front Office Supervisor

Hi John,We wish we knew what issues you had or if you had brought it to our attention we may have been able to rectify and made your stay more enjoyable.

Hello Avril, Thank you for your review. We appreciate your feedback. We hope you stay with us again soon Kind regards

Hi Margarita Thank you for taking the time to review and for the great rating. We look forward to welcoming you back in the future

Hi david, Thank you for the king rating. We hope you will stay with us again in the future.

Hi anonymous, We are hopefully going to start updating many parts of the hotel over the next few months. Unfortunately due to being closed and the guidelines during this covid period we have been unable to start so far. We hope that you would join us again in the future.

Hello Andrew, Thank you for your review. Yes it has been a busy season. And we have our maintenance scheduled for the next few months. Again thank you for your feedback. Kind regards Raphaelle Front Office Supervisor

Hi Cormac, Thank you for your review. I am glad you had a great stay at Great National Hotel Ballina. We hope you will stay with us again soon. Kind regards

Hi John,Thank you for the great review

Hi DiarmuidThank you for the great review.

Hello Breda, Thank you for your review. I am delighted you had a fantastic stay from the moment your arrived to departure wherein you found everything spotless and all staff friendly. We hope to welcome you back soon. Kind regards