Avoca Beach Hotel

The stay was overnight, parking was available upon arrival but not upon returning from dinner and no one at reception ! Mosquitos galore and no air conditioning. Left bread on top of bench in a bag and found it covered in ants a few hours later. Place was clean but a few webs here and there.

Lovely in forest Not on beach Quiet lodge with good large balcony

The air conditioner in the room is very old and hangs out of the middle of the window making it very difficult to completely close the blinds. The bed feels like sleeping on a slab of concrete and the shower had no pressure. Our ceiling fan was also covered in old thick grey cobwebs. On the second day I spoke to reception about the concerns of the room and was advised maintenance would look at the air conditioner and put something soft on the bed. I was also told the shower pressure was poor as the hotel was booked out. I asked about a refund if we checked out early and was told absolutely not. We said we would give the room another chance once maintenance attended. The cobwebs were removed however nothing soft was added to the bed and the filthy air conditioner filter was not cleaned. The shower did also not improve. We were supposed to stay 3 nights and left after two. I spoke to hotels.com about my concerns who contacted the hotel and attempted to get a refund which I appreciate however they were also not successful. I have stayed in hotels all over the world my whole life and believe hospitality includes making amends when you have not provided a satisfactory service. When we checked out and advised reception nothing had been done they said they would send maintenance again and we suggested the staff attend the room to see for themselves. They told us the air conditioner had been cleaned however it had not been.