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Opiniones sobre Claymore Hotel

3 out of 5
Claymore Hotel
A814, Arrochar, Arrochar, Scotland

Opiniones

6,2
Evaluación: 10 - Excelente. 12 de 104 opiniones" "
Evaluación: 8 - Bueno. 28 de 104 opiniones" "
Evaluación: 6 - Aceptable. 27 de 104 opiniones" "
Evaluación: 4 - Mediocre. 23 de 104 opiniones" "
Evaluación: 2 - Terrible. 14 de 104 opiniones" "

6,0/10

Limpieza

7,2/10

Personal y atención

5,8/10

Servicios

5,4/10

Estado de la propiedad e instalaciones

6,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Marion

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
The property is in a beautiful position next to the Loch Long with a magnificent view of the hills. Could be more outside seating. Entrance hall to room was horrible, and strong smell of smoke.The bedroom was above the kitchen. There was a continuous noise and smell. The bathroom was not clean and no water pressure in shower.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Kieran

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Yani

Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Cathie

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unhelpful lady at check in. Old and shabby hotel. Bartenders were very friendly. Beautiful view.
Se hospedó 3 noches en septiembre de 2023
Respuesta de The Claymore Hotel Representative el 8 sept. 2023
Thank you for sharing your recent stay experience at the Claymore Hotel. We greatly appreciate your feedback, especially considering that we have recently acquired the property and are committed to making improvements. We sincerely apologise for any inconvenience you encountered during check-in and any aspects of the hotel's older appearance. Please rest assured that we are actively working on plans to invest in the property, ensuring a more modern and inviting atmosphere for our valued guests. We are delighted to hear that you found our bartenders friendly and enjoyed the beautiful view of Loch Long which is on our doorstep. Your kind words are truly appreciated. Your feedback is invaluable to us as we strive to enhance the hotel. Please feel free to reach out directly should you plan to return, and we will do our utmost to provide you with a memorable stay. Thank you for choosing the Claymore Hotel, and we look forward to hosting you again soon.

4/10 Mediocre

Thomas

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hotel is in a disgrace of maintenance m. Carpets a disgrace, thirty and need of rep
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

derek

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice views. Hotel needs lots of maintenance
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Vijay

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was nice. Clean and tidy. And the Loch view is just amazing. Breakfast was not that great, very less options considering the price.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Samantha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stayed here for one night. Great atmosphere. Beautiful area. Staff are friendly
Respuesta de RM el 11 ago. 2023
Thank you for taking the time to leave a review of your recent stay, it is much appreciated

2/10 Terrible

Luana

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esperienza da incubo: moquette sporca e consunta, porte e finestre malmesse, pavimento sconnesso e ovunque odore nauseabondo. Se non siamo scappati è stato solo per via delle lenzuola accettabili e perché la struttura in grado di ospitarci era ad un’ora di auto (avevamo fatto trekking la mattina e poi guidato per quasi 300 miglia). Le tre stelle -semmai ci siano mai state- risalgono a venti anni fa, quando avrebbero dovuto chiudere per ristrutturazione. Indecente!
Se hospedó 1 noche en julio de 2023
Respuesta de RM el 11 ago. 2023
Thank you for your feedback

8/10 Bueno

david

Le gustó: Limpieza, estado de la propiedad e instalaciones
Overall nice
Overall a nice stay...the only thing that let this hotel down was the food.16 pounds for 4 unheated halumi fries with a bit of salad and a vegetable tart with 4 undercooked potatoes.Would return but eat elsewhere.
Se hospedó 1 noche en agosto de 2023
Respuesta de RM el 11 ago. 2023
Thank you for your feedback, I will be discussing the points made with the relevant department

2/10 Terrible

Thomas

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
dåligt
mycket slitet hotel inga sänglampor på rummet
Se hospedó 1 noche en agosto de 2023
Respuesta de RM el 11 ago. 2023
Thank you for your feedback

6/10 Aceptable

matthew

Se hospedó 1 noche en julio de 2023
Respuesta de RM el 11 ago. 2023
Thank you for taking the time to rate the hotel

8/10 Bueno

Hanne

Se hospedó 2 noches en julio de 2023
Respuesta de RM el 12 ago. 2023
Many thanks for taking the time to leave a rating of your recent stay with us.

6/10 Aceptable

Lenny

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de RM el 12 ago. 2023
Many thanks for the rating for your recent stay.

8/10 Bueno

Debbie

Se hospedó 1 noche en julio de 2023
Respuesta de RM el 12 ago. 2023
Many thanks for leaving a rating for your recent stay

6/10 Aceptable

Liam

Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Nice folk but a dated property that needs updating
Se hospedó 1 noche en julio de 2023
Respuesta de RM el 29 jul. 2023
Thank you for taking the time to leave feedback, I will be discussing your comments with the relevant people

8/10 Bueno

Carissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de RM el 29 jul. 2023
Thank you for your feedback

10/10 Excelente

Neil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel was full of pleasant surprises
Staff were excellent in accommodating my needs , especially as i had a suprise for my sisters 50th birthday In the dining room the staff were all excellent and assisted in my sister’s suprise … ( Me wearing a wig) :) Thank you to all the staff at the Claymore Hotel for making my Sisters and her London friends trip such a memorable experience
Se hospedó 1 noche en julio de 2023
Respuesta de RM el 21 jul. 2023
Many thanks for taking the time to leave a review of your recent stay with us, I am so glad to hear that your sister and her friends enjoyed the stay, we are always happy to help with a surprise! Kind regards

8/10 Bueno

steven

Se hospedó 1 noche en julio de 2023
Respuesta de RM el 29 jul. 2023
Thank you for your feedback

2/10 Terrible

Dawn

Se hospedó 1 noche en julio de 2023
Respuesta de RM el 29 jul. 2023
Thank you for your feedback

8/10 Bueno

Anuj, Hyattsville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Arrochar is a very beautiful and hotel is at premier location to explore the town. Beautiful scenery all around the property. Food was great & I enjoyed my stay!
Se hospedó 1 noche en junio de 2023
Respuesta de RM el 7 jul. 2023
Thank you for leaving a review of your recent stay, I am so glad to hear that you had an enjoyable time, kind regards Rachel

6/10 Aceptable

Stuart

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Senior Citizens Coach Hotel
Hotel was geared for coach parties of senior citizens. The rooms and the public areas felt tired. The breakfast was like a canteen with limited choice and poor quality food.. The side of the bath fell off when I opened the bedroom window which suggested some dodgy bathroom plumming. for the money (£120 a night) i would have expected a bit better but Scotland's hotels are now so eye wateringly expensive I guess this is the norm.
Se hospedó 2 noches en junio de 2023
Respuesta de RM el 4 jul. 2023
Thank you taking the time to leave a review of your stay, I will be investigating the points you made and speaking to the departments concerned. Kind regards

6/10 Aceptable

Stephen, Double Bay

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Outdated
Se hospedó 1 noche en junio de 2023
Respuesta de RM el 21 jul. 2023
Thank you for your feedback.

10/10 Excelente

Andrew

Se hospedó 1 noche en junio de 2023
Respuesta de RM el 29 jul. 2023
Thank you for your feedback

8/10 Bueno

Gary

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Room and surrounds OK. Could not book in for a meal. Had to go elsewhere to dine. Staff OK.
Se hospedó 1 noche en mayo de 2023
Respuesta de David el 8 jun. 2023
Thank you for your comments, much appreciated.

10/10 Excelente

Urban

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
a setting out of a fairy tale
This place gives the impression, "wow, we are in Scotland!"
Se hospedó 1 noche en mayo de 2023
Respuesta de RM el 19 may. 2023
Many thanks for leaving a review, we are extremely lucky to have such wonderful views.

4/10 Mediocre

James, Alnwick

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property sits in nice grounds, with nice views over the loch for front-facing bedrooms. The dining menu was limited and the bedroom and bathroom were not clean. Interior paint was scratched in places. I would not imagine American visitors would be happy about the lack of Jack Daniel's in the bar.
Se hospedó 1 noche en mayo de 2023
Respuesta de RM el 19 may. 2023
Many thanks for leaving a review of your stay, I will be passing on your comments to the relevant departments.

8/10 Bueno

ray

Se hospedó 1 noche en mayo de 2023
Respuesta de David el 8 jun. 2023
Thank you for your rating, much appreciated.

4/10 Mediocre

David

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The Claymore is without doubt the dirtiest hotel we have ever stayed in.
Se hospedó 2 noches en abril de 2023
Respuesta de RM el 8 may. 2023
Good afternoon, thank you leaving feedback from your recent stay with us. I am sorry that you found issues and will be taking this matter up with the relevant department. Kind regards Rachel

8/10 Bueno

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A bit of a busman’s hotel Good atmosphere but the other guests smiling at the front door beside the No smoking sign And loud guests But hotel views a must The staff were very helpful 🙏🙏
Se hospedó 2 noches en marzo de 2023
Respuesta de Head Receptionist el 31 mar. 2023
Good afternoon, thank you for taking the time to leave a review of your stay. I am glad that you enjoyed the wonderful views that we have and that you found the staff helpful during your stay, I will be bringing the other points to the attention of the management. Kind regards Rachel

6/10 Aceptable

Muhammed Abdulla

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
No wifi in rooms. No shower facilities. Old but clean.
Respuesta de Rachel el 21 mar. 2023
Thank you for taking the time to leave a review of your recent stay. Kind regards Rachel

4/10 Mediocre

William

Viajó por negocios
No le gustó: Limpieza
Bathroom was filthy with dust and in an overall grotty condition
Se hospedó 1 noche en febrero de 2023
Respuesta de Head Receptionist el 20 feb. 2023
Good afternoon, thank you for taking time to leave a review of your recent stay at the hotel. I am very sorry that you encountered issues with your room and will be taking the matter up with our housekeeping department. Kind regards Rachel

4/10 Mediocre

Craig

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Manky. Rotten. Avoid.
Absolutely stinking of damp. Not only that but all my clothes and belongings have come home smelling of the damp from the room and I’ve had to throw a way a suitcase as a result.
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Yvonne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely stay, very old fashioned and charming.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Head Receptionist el 8 nov. 2022
Thank you for taking the time to leave a review.

6/10 Aceptable

Linda

Se hospedó 2 noches en septiembre de 2022
Respuesta de Head Receptionist el 8 nov. 2022
Thank you for the review

8/10 Bueno

Yanena

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Lovely wee break
Very friendly staff, helpful. Good knowledge of area in and around hotel for things to do and places to see, will definately be back
Se hospedó 1 noche en septiembre de 2022
Respuesta de Head Receptionist el 8 nov. 2022
Thank you for taking the time to leave a review of your stay at the hotel, I am glad to hear that you enjoy the stay, we look forward to welcoming you back to the hotel in the future.

6/10 Aceptable

Marjorie

Se hospedó 3 noches en septiembre de 2022

2/10 Terrible

Ayush

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Poor Cleaning No dental kits in the rooms Cobwebs Moss Spiders in the toilet Dirty carpet I asked a member of staff for water and they told me they don’t supply water in the room. So apparently I was supposed to drink from the bathroom sink. I can write an essay about it but every guest was complaining about the same things. I do not believe there any health and safety checks here.
Se hospedó 2 noches en septiembre de 2022

4/10 Mediocre

Duncan

Viajó por negocios
No le gustó: Personal y atención
Poor menu
This hotel doesn’t not cater for business visitors ! Very limited menu options and it revolves around people on coach trips who were their priority! I won’t be returning there !
Se hospedó 2 noches en septiembre de 2022

4/10 Mediocre

Robert

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Gareth

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel us outdated, not clean, smells of mould, cockroaches in tge room and other insects.
Se hospedó 5 noches en agosto de 2022

2/10 Terrible

Ian

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Disgusting rooms and smells of damp!
The rooms are in a very poor condition and are not kept clean. The first room I was allocated had extremely old decor and smelt of sewage and damp, I believe there was something wrong with the toilet and bath. I was given a second room, the bathroom wasn't much better, didn't smell as bad but still smelt of damp. This was as the bathroom was covered in dirt and mold, I didn't let the hotel know about this as they made me feel bad reporting that the first room was poor quality. So I went to the local shop and purchased some cleaning items and cleaned the whole bathroom. After cleaning the bathroom room I laid on the bed to watch a little tv, picking up the remote I found that it was covered in dirt and what looked like food, so again it was cleaned. When booking this hotel the rooms are advertised as if they are brand new, please note that this is note the case and after speaking to a lovely lady that worked there i was informed that only one of there room have been upgraded!! This place should be cleaner especially with Covid just passing, I feel for all the people that stayed here fir bus trips as it is below par. Even when walking the corridors and going into the stair area you can smell a really heavy smell of damp. I'm surprised people don't fall ill from it! Sorry for this review but the management need to get this hotel sorted!!
Se hospedó 4 noches en agosto de 2022

4/10 Mediocre

Todor

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice location, beautiful nature. But very unfriendly staff, never felt welcoming there. Dirty room and broken window.
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Huseyin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location to stopby for the night. Travelling from North East England, it was midway to Inverness. Lovely spot, and great staff.
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Brian

Se hospedó 2 noches en julio de 2022

2/10 Terrible

siobhan

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hotel and facilities and bedrooms are absolutely disgusting. Hasn’t been decorated or cleaned since 1950! Whole hotel smells damp carpets are rotten. Bed bugs under cover
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
Good Value. Great Location.
Large hotel on the coach tour routes. A bit past its best but fabulous location and good value for short stays.
Se hospedó 1 noche en julio de 2022

4/10 Mediocre

Lotte

Se hospedó 1 noche en julio de 2022

4/10 Mediocre

alan

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Jeffrey

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Place is great, older place but rooms nice and clean, great restaurant and public lounge to sit around. Great garden to enjoy. Castle down the street. Staff was wonderful/
Se hospedó 2 noches en julio de 2022