Bed Bugs!
Stayed in March. Sewerage smell in lobby. Told of upgrade, but tiny room. Despite our late arrival, approx 10pm, Son's sofa bed not made. Asked for larger room, none available, given linens to make up sofa bed. Discovered bed bugs at 11:30 PM, couldn’t reach reception phone broken. Slept atop duvet. Morning: found more bugs, videoed, showed reception who were able to move us and to a larger room, surprisingly! no luggage help. Corridors leading to new room resembled staff quarters. Upon return and reflection we reached out by email and requested refund for our disturbed night, and subsequent disturbed nights with just the thought of bed bugs in mind, no response after reaching out twice. Even reached out to head office and no response. Would not stay again, would not recommend. If you still choose to stay after reading this review, then check your bed for bugs! Two of the reception team in particular were very efficient but the others were not interested, breakfast staff were pleasant just the sewage smell was off putting.