2/10 Terrible
Robert W.
20 abr. 2024
No le gustó: Limpieza
Unfortunate company managing this property
The management company is the biggest problem we had with the rental. We rented the unit for a college buddies ski trip that we have done since 2006-07. Rental company reached out a week before we were scheduled to arrive (Easter evening after 9pm) to let us know the hot tub was out of order. Ok, easy solution- you have a week to fix it or you can just refund us our rental and we will find another place with a hot tub. Refund was not an option- they made it sound like they might try to fix the tub but judging by the sign on the hot tub and the fact that no one showed up the four days we were there I don’t think that was ever in their plans. They even suggested we could go ahead and cancel to find another place but that would follow the refund policy which would mean no refund. VRBO not much help either as they said not having the hot tub was not enough of a issuefor them to step in. We even offered to stay in one of their other rentals anywhere in summit county that had a hot tub but they said this was not an option. Only concession they offered was 10% off the booking. No offer to refund the hot tub fee until asked(still haven’t). The catch with the 10% is that you agree to no negative review. We refused the 10% so we can review and warn others of this company. unhelpful and are in it for the money alone. never stated how long the tub was down after asking multiple times. I’ve wasted hours of my life and am done. Beware Summit County Mountain Retreats.
Robert W.
Se hospedó 4 noches en abril de 2024