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Opiniones sobre at Waterfront Whitsunday Retreat

4 out of 5
at Waterfront Whitsunday Retreat
438 Shute Harbour Road, Airlie Beach, QLD

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 91 de 205 opiniones" "
Evaluación: 8 - Bueno. 62 de 205 opiniones" "
Evaluación: 6 - Aceptable. 30 de 205 opiniones" "
Evaluación: 4 - Mediocre. 11 de 205 opiniones" "
Evaluación: 2 - Terrible. 11 de 205 opiniones" "

8,2/10

Limpieza

8,2/10

Personal y atención

7,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rafael, Venezuela

Le gustó: Comodidad de la habitación
bueno pero no tanto
Es estilo aparta hotel, lo cual hizo que la habitación fuese muy amplia y cómoda. Lo negativo es que la limpieza de la habitación no era muy bueno y en general las instalaciones estaban un poco descuidadas.

2/10 Terrible

YUSHI

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup. el 31 dic. 2023
Hello Yushi, thank you for rating our property you didn't even stay at. We are sorry you missed your boat and couldn't enjoy our fabulous room, location and service. I'm assuming the third party you booked through refused you a refund for not showing up to a room you booked. Please rate their service a "Terrible" 2, not us as you didn't get as far as our driveway. Happy New year.

10/10 Excelente

Ninette

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Absolutely stunning and close to everything.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup. el 18 dic. 2023
Thank you for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return to the Whitsundays.

10/10 Excelente

Brendan

Le gustó: Limpieza, estado de la propiedad e instalaciones
Private, well-maintained boutique accommodation.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup. el 18 dic. 2023
Thank you for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return to the Whitsundays.

2/10 Terrible

Jason

Viajó con su pareja
No le gustó: Servicios
Overpriced $150 to $180 a night, maximum, furnishings are old and tired. Only good was spacious.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Brenda/Assistant Guest Services Manager el 22 nov. 2023
Hi Jason, We are sorry the room did not meet your expectations. We are working on updating the furnishings but we are glad you enjoyed the ocean views from the jacuzzi on the balcony and the spaciousness of the room. Thankyou for leaving a review.

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Brenda and Tina were friendly and super helpful. Close proximity to port of Airlie and all the local shops, food, activities. Wonderful, easy experience. Would definitely come back. Thank you!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Brenda/Assistant Guest Services Manager el 19 nov. 2023
Thanks Paul for leaving such a great review. I will let Tina know that you appreciated her help and friendliness. We hope that you can come and stay again.

10/10 Excelente

Karin

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Es ist ein traumhaftes Apartment. Es ist alles da, was man benötigt. Der Ausblick vom Balkon ist fantastisch. Die Stadt ist zu Fuss wunderbar zu erreichen. Dort befinden sich eine Reihe von guten Restaurants und auch Bars.
Se hospedó 2 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 26 oct. 2023
Vielen Dank für Ihr positives Feedback. Ich freue mich sehr zu lesen, dass Sie Ihren Aufenthalt bei uns hier in den Whitsundays genossen haben.

10/10 Excelente

Terence

Se hospedó 2 noches en septiembre de 2023
Respuesta de Brenda/Guest Services el 8 sept. 2023
Hi Terrence, Thankyou for the excellent review. We hope you can return and stay again.

10/10 Excelente

Pauline

Le gustó: Limpieza, comodidad de la habitación
Very happy helpful staff. Such a beautiful room and very clean. Comfortable bed. Highly recommend staying here. Great location
Se hospedó 2 noches en agosto de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup. el 19 ago. 2023
Thank you, Pauline for the 10 out of 10. I will pass on your kind words to the team at WWR. Kindest regards.

10/10 Excelente

Terrence, Carseldine

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice hotel and in great condition close to everything
Se hospedó 5 noches en julio de 2023
Respuesta de Sarah | Guest Experience el 17 jul. 2023
We hope to welcome you back. Safe travels home. The WWR team.

10/10 Excelente

Scott

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall quality was excellent we were also able to upgrade to the penthouse
Se hospedó 3 noches en junio de 2023
Respuesta de Sarah | Guest Experience el 26 jun. 2023
Thank you, Scott. We hope to welcome you back the next time the two of you need a quick break again. Safe travels home, WWR team.

10/10 Excelente

John

Se hospedó 2 noches en junio de 2023
Respuesta de Sarah | Guest Experience el 17 jul. 2023
Thank you, John. Safe travels home. Kind regards, The WWR team

10/10 Excelente

Jeannie

Le gustó: Limpieza, comodidad de la habitación
Awesome stay beautiful location.
Best find on our month in Australia.
Se hospedó 2 noches en abril de 2023
Respuesta de Sarah | Guest Experience el 13 may. 2023
We wish you the safest of travels. And hope to welcome you again in the future.

10/10 Excelente

John, Santa Fe

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Liked everything about The Waterfront: pool, apartment, staff, location, view, bed. I would book this property again in a heartbeak. Brenda & Sarah were a bib help booking tours also. Thanks!
Se hospedó 4 noches en abril de 2023
Respuesta de Sarah | Guest Experience el 8 may. 2023
Thanks John, Brenda and I were keen to find out how your day on Camira went. Feel free to email us picture. May the rest of your drive along the coast be just as fabulous.

8/10 Bueno

Levi

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great size room, plenty of space for two people to spread their belongings out and relax. Big tv. Great kitchen space with everything you need. Spa bath on balcony is a great touch. 5 minute walk to main stress. only let down for the room was quality of mattress, wasn’t the worst mattress but definitely due for an upgrade.
Se hospedó 3 noches en abril de 2023
Respuesta de Sarah | Guest Experience el 8 may. 2023
Your feedback has been passed onto the owners. Thank you, Levi. Safe travels home.

10/10 Excelente

Georgette

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had a lovely and comfortable stay here, would recommend:) thanks
Se hospedó 1 noche en abril de 2023
Respuesta de Sarah | Guest Experience el 8 may. 2023
Thank you, Georgette, we hope to welcome you back in the future.

10/10 Excelente

Janely

Le gustó: Limpieza, estado de la propiedad e instalaciones
Had a great stay, comfy, relaxing space and conveniently close to everything
Se hospedó 2 noches en marzo de 2023
Respuesta de Sarah and The Waterfront Team el 19 mar. 2023
It was pleasure hosting the two of you. Hoping you can come longer? Safe travels.

10/10 Excelente

Joshua

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My partner and I loved our stay here! Our room was amazing
Se hospedó 3 noches en enero de 2023
Respuesta de Guest Services Team el 12 feb. 2023
Hi Joshua, Thanks for the great review. We hope to see you again.

6/10 Aceptable

Robin

Viajó con su familia
Le gustó: Servicios
Staff were friendly and location was great but the price paid was too expensive for the unit.
Respuesta de Guest Services Team el 28 feb. 2023
Thank you for taking the time to leave us feedback. It's always appreciated.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Room was larger than expected with an out door spa ground level, really nice pools with mountain views.
Se hospedó 1 noche en octubre de 2022
Respuesta de Guest Services Team el 16 oct. 2022
Thanks for the great review. we are glad you enjoyed your stay.

10/10 Excelente

Raymond

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent stay at this beautiful property, easy check in also great service from the property host. Highly recommend this place to anyone. 😁👍
Se hospedó 1 noche en septiembre de 2022
Respuesta de Guest Services el 16 oct. 2022
Thankyou Raymond for your lovely review. We hope to see you again.

10/10 Excelente

Sarah Michelle

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Thank you for having us! Great location and pool is awesome
Se hospedó 1 noche en septiembre de 2022
Respuesta de Guest Services Team el 16 oct. 2022
Hi Sarah, Thankyou for the great review. We hope you choose to stay with us again next time youre in Airlie.

2/10 Terrible

Alan

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Terrible, $300 a night for a room that had a thick coating of dust on every surface, and is well overdue for renovation or even basic maintenance. Our bathroom sink drain had its own life forms growing due to lack of sanitary care, along with black scum stains in the toilet, floors showing signs of black mould forming in areas as well as a shower that had been poorly repaired with a second floor that was spongey and oozed mould and unpleasantries during showering. We planned to cook in our room, but was left watching the butter set in the pan due to lack of function from the stove. Advertised with a spa, one of the jets fell out on first use, lucky we are DIY minded and re secured it. Bed time was the equivalent of inhaling a mouth full of dryer lint due to the poorly cleaned bedding, with a nice view of it drifting into the air under the modern LED lamps. The quality standards advertised for this hotel are definitely not being followed and even after cutting our holiday short by 3 nights, no longer being able to tolerate dust allergies and health concerns from the state of the bathroom, the discounted price we were eventually offered from our complaint to staff was still robbery for the state of accommodation provided. DO NOT STAY HERE!
Se hospedó 7 noches en junio de 2022

2/10 Terrible

James

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Positives. Nice view, helpful maintenance man and a less than ten-minute walk to the shops and eateries. Negatives. Not on the Waterfront. Dirty, poorly maintained what seemed to be since 1960’s. Site manager not on site and whinged she was overworked and that was reason (and covid) why she could not get staff to clean and change bedding and towels. Beds and towels were only changed twice, and fresh towels brought up by the maintenance man once. No room cleaning, Curtain clips missing, Lounge TV close to the ceiling and uncomfortable to watch. Extreme and constant road noise and no balcony blinds to shade the Eastern sunrise. Balcony spa full of debris, not working and no instructions. Master bedroom had walk in No-robes. There was a chest of drawers and nowhere to hang garments. The maintenance man helpfully made a hanging rail using two milk crates, planks of wood and a top rail. We used that for the 5 days.
Se hospedó 5 noches en abril de 2022

4/10 Mediocre

Ingmar

No le gustó: Estado de la propiedad e instalaciones
Leaking aircon, leaking toilet
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Michele

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property wasn’t far from the Main Street , so a very easy walk . Property is a bit out dated but very comfortable to stay .
Se hospedó 1 noche en octubre de 2021
Respuesta de Jeff Aquilina - Managing Director el 31 oct. 2021
Dear Michele, Thank you for your 4 out of 5 review, the team and I are so pleased you enjoyed your stay. Lovely to read you enjoyed our superb location. Hope you can visit us again.

10/10 Excelente

John

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The noisy prick above us and his cigarette ash all over the pool deck in front of us
Se hospedó 2 noches en agosto de 2021

2/10 Terrible

Rae

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Old, musty, dirty, poorly maintained. The last place you'd want to hang out. Air conditioner was broken, blinds wouldn't close, sheets didn't fit properly on the bed, no pods for the coffee machine. Electrical cables were all over the place and powerboards were overloaded. Would not recommend this hotel
Se hospedó 2 noches en julio de 2021

4/10 Mediocre

Tom

Viajó con su pareja
No le gustó: Limpieza, servicios
The location was good small walk across the street to coffee club . The bed was also good, and lovely service. But the bathroom floors and alot of wear and tear, to the point we didn’t feel comfortable. Personally wouldn’t stay again but each time their own .
Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Cliente verificado

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Ground floor apartment balconies are not private and open directly on to pool area. Cleanliness was average and everything quite run down however the Manager acknowledged the issues and advised they were working on restoring it. Bed was comfortable.
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2020
Respuesta de Guest Service Team el 26 mar. 2021
Thank you for your review. We are thrilled you had a great stay.

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de la habitación
Location and Spa. THAT IS ALL
Great location. Room quite dated for price. Cleaning needs to be stepped up in bathroom and public areas. No Austar remote, vertical blind had missing panel which was on chair. Dont think staff remembered to put back up, so i did, and it stayed there. Glass basin in bathroom really needs further attention, with cleaning. As it has many stains that doesnt look to appealing and quiet gross really. Rest of room was ok.
Se hospedó 2 noches en enero de 2021
Respuesta de Guest Service Team el 26 mar. 2021
We appreciate your feedback and will be addressing the issues you had with our housekeeping team.

6/10 Aceptable

Simone

Le gustó: Comodidad de la habitación
Airlie Beach stay
We made the mistake of thinking this was an apartment but it was a suite- one big room and bathroom so it was smaller than expected. Bed and armchair were very comfortable, location was convenient and it was a bonus to have washer and dryer. We were on ground floor so it was great to step out to pool which we were lucky to have to ourselves. Being only one of four suites in the complex was great if you want privacy. Room definitely wasn’t luxury as it felt cluttered with old style speakers for outdated iPod and mobile phones on bedside table. Nowhere to put personal belongings as no drawers in bedside tables. Shelf above the television displayed unsightly cords and devices such as old game consoles, DVD player etc. Suite didn’t have Foxtel or hairdryer as advertised. Television batteries on remote were flat. The room smelt of cigarettes and the outdoor area needed a good clean. With a few simple updates, this suite could definitely be improved. Check in and out process was easy with friendly staff.
Se hospedó 3 noches en enero de 2021
Respuesta de Guest Service Team el 11 ene. 2021
Thank you for your review and we appreciate your feedback. We will be addressing the issues you have bought to our attention.

4/10 Mediocre

Mike, Helensvale Qld

Viajó con su pareja
No le gustó: Limpieza, servicios
Spa bath had hairs inside - no hygienically cleaned sticker either present, cigarette butts on balcony, sliding door to balcony didn’t lock, shower screen door didn’t shut, water everywhere in bathroom and limited hot water in shower. Shower hot water lasted 2 minutes then goes cold, flow of water very poor. Had to run hot water in kitchen sink to maintain hot water in shower, otherwise it goes cold. Called to complain, maintenance man sent, but couldn’t fix. We had to put up with this. This is not a cheap place to stay and expected better. This resort has no on site staff, other than part time cleaner. Managed by sister resort next door. In need of some general maintenance and TLC. Other than that, outdoor pool was great, location great, bed was extremely comfortable.
Se hospedó 2 noches en noviembre de 2020

8/10 Bueno

Dena

Le gustó: Limpieza, comodidad de la habitación
Transit stay 2 nights
Great location walking distance to shops & restaurants. Room was a great size will full size fridge & kitchen utensils. Bed was comfortable. There is no water pressure in the shower & it took about 45mins plus to fill the spa up. Overall nice stay
Se hospedó 2 noches en agosto de 2020
Respuesta de Guest Service Team el 9 sept. 2020
Thank you for your review. We are thrilled you had a great stay.

4/10 Mediocre

Wayne, Toowoomba

Great location and staff but run down and very tired. Fridge broken, rain shower does not work, balcony door does not lock, toilet seat not attached, toaster only toasts on one side, lounge falling apart. Needs a full refurbishment and given the amount of property this group manages should not be an issue. Maybe a management change is required?
Se hospedó 7 noches en agosto de 2020
Respuesta de Guest Service Team el 24 ago. 2020
Dear Wayne, I am sorry you weren't happy with your accommodation. We take these issues seriously and will be addressing them immediately. We could have resolved some issues while you were still here.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, servicios
The spa on balcony. Rest needs up dating and the picture on website needs to be upgraded as they have pics of the penthouse for the spa room. Spa room had no view like the picture on the web site. 4/10
Se hospedó 3 noches en julio de 2020
Respuesta de Guest Service Team el 15 jul. 2020
Thank you for your feedback, we appreciate it.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza
Se hospedó 2 noches en julio de 2020
Respuesta de Guest Service Team el 19 jul. 2020
Thank you for your review and we appreciate your feedback.

8/10 Bueno

Stan

Le gustó: Limpieza, comodidad de la habitación
A Nice property
This has been a very nice property, and still is quite nice. It's spacious, king size bed, great air con, lounge seating, an ergonomic type chair, a spa on the balcony nice kitchenette with full size frig and nice bathroom. Whilst it is fitted out with quality inclusions, it does show its age. However, one could comfortably live here! There is undercover parking. Note, there is no lift , stairs only.
Se hospedó 2 noches en junio de 2020
Respuesta de Guest Service Team el 18 jun. 2020
Thank you for your review. We are thrilled you had a nice stay.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, servicios
Se hospedó 1 noche en junio de 2020
Respuesta de Guest Service Team el 18 jun. 2020
Thank you for your review. We appreciate your feedback.

10/10 Excelente

JOSE CEZAR P

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 3 noches en enero de 2020
Respuesta de Guest Service Team el 9 feb. 2020
Thank you for your review. We are thrilled you had a great stay.

8/10 Bueno

Kenneth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2020
Respuesta de Guest Service Team el 9 feb. 2020
Thank you for your review. We are thrilled you had a great stay.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastisk lejlighed med masser sf plads Skøn udsigt og dejlig terrasse med liggestole ogvspisebotd til 8 Vi vil gerne tilbage
Se hospedó 1 noche en diciembre de 2019
Respuesta de Lea el 2 ene. 2020
Thanking you so much for your wonderful review. We look forward to seeing you again perhaps one day soon Kind regards Guest Services

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en diciembre de 2019
Respuesta de Lea el 2 ene. 2020
Thanking you for taking the time to review Kind regards Guest Services

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios
Se hospedó 7 noches en octubre de 2019
Respuesta de Guest Services Team el 22 oct. 2019
Thank you for your feedback. We are delighted you enjoyed your stay.

10/10 Excelente

Judith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful holiday - Great Place to stay
The staff were superb in ensuring our needs were met even down to details like fancy folded towels! Nice touch! We loved the position and convenience. Airlie is an awesome place for a holiday. with some much to see and do from snoozing on the beach, swimming, snorkeling, Great Barrier Reef excursions, taking in the beautiful views from the deck, great bush walks and more.
Se hospedó 10 noches en septiembre de 2019
Respuesta de Jeannine el 25 sept. 2019
Hi Judith, Thank you for your kind words, so pleased you enjoyed your stay. We think Airlie Beach is pretty special too. Hope to see you back with us again sometime Kind Regards The water Front Retreat Team

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The minute we walked in the unit there was a sense of calm and quiet luxury. Although the property is starting to show its age, it was clean and comfortable.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Lea el 22 sept. 2019
Thanking you so much for your lovely review and very happy you enjoyed your stay with us.

8/10 Bueno

JD

Viajó por negocios
It was quiet there with a good elevation a reasonable view also a short walk from town
Se hospedó 1 noche en agosto de 2019
Respuesta de Guest Services Team el 3 sept. 2019
Thank you for your reveiw. We are thrilled you enjoyed your stay.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hot tub, spacious living area, comfy bed, amazing balcony views.
Se hospedó 2 noches en agosto de 2019
Respuesta de Guest Services Team el 20 ago. 2019
Thank you for your review. We are thrilled you enjoyed your stay and look forward to having you stay with us again in the future.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to town centre, friendly & helpful staff, great outlook
Se hospedó 5 noches en julio de 2019
Respuesta de Guest Services Team el 5 ago. 2019
Thank you for your review. We are delighted you enjoyed your stay and hope to welcome you back again soon.