2 piscinas al aire libre, sombrillas, sillones reclinables de piscina

Opiniones sobre Sandcastles 1770 Motel & Resort

4 out of 5
Sandcastles 1770 Motel & Resort
40 Captain Cook Drive, Agnes Water, QLD

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 281 de 670 opiniones" "
Evaluación: 8 - Bueno. 231 de 670 opiniones" "
Evaluación: 6 - Aceptable. 108 de 670 opiniones" "
Evaluación: 4 - Mediocre. 36 de 670 opiniones" "
Evaluación: 2 - Terrible. 14 de 670 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

8,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Bradley

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very relaxing stay
Se hospedó 3 noches en abril de 2024
Respuesta de Sandcastles 1770. el 9 abr. 2024
Thank you for the excellent rating Bradley, it is so great to see you enjoyed your stay.

10/10 Excelente

Sandra, Elkhorn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Right across the street from the beautiful beach with a nice walkway. Room was exceptionally clean. We enjoyed relaxing by the pool with adjacent outdoor kitchen/lounge. The amenities were plentiful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sandcastles Reservations Team el 19 mar. 2024
Thank you for leaving such a wonderful review Sandra, it is fantastic to hear our resort felt 5/5 for you!

6/10 Aceptable

Amanda

Viajó con su pareja
Le gustó: Limpieza, servicios
Convenient st address and good facilities.
Se hospedó 2 noches en enero de 2024
Respuesta de Maddy el 19 ene. 2024
Thank you for your review Amanda! We are pleased to hear that the location and facilities of our resort were to your liking and that you ejoyed your stay. We hope to see you again soon!

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very spacious and a lovely balcony overlooking the pool. Walking distance to the shops and beach.
Se hospedó 2 noches en enero de 2024
Respuesta de Sandcastles Reception. el 16 ene. 2024
Thank you for leaving a great review Mary. We hope to see you again next time you are in the region!

10/10 Excelente

Sherona

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a recently renovated villa so that was fantastic. I would stay here again one night wasn’t long enough.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sandcastles Reception el 13 ene. 2024
Thank you for leaving such a wonderful review. We hope to see you again soon!

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Disappointing
Location was great and that’s where the good news ends. There was no reception office open for the entire 2 night/ 3 day stay, so couldn’t get extra towels or toilet paper (only one roll in room). There were also no pool towels and the pool was hot and very dirty. It appeared that all that had been done in the room after the last guests left was new bin liners and bedding. The shower was full of sand and mouldy, sand on the floor of the room, dust and torn up toilet paper on the window sill and last guests belongings still in bedside drawer. The cupboard doors did not slide and had to be lifted to access the space. Girl in the restaurant was very rude when we asked about booking a table and when we enquired about takeaway she said we’ll have to see if we’re too busy! Yes, we knew our room was called ‘budget’ but it was $230 a night and we at least expected it to be clean.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sandcastles Reservations Team el 4 ene. 2024
Hi, We have noted your feedback and are sorry you have had this experience. This is not often the feedback we receive and are looking into any issues. Thank you.

2/10 Terrible

Sathiyamoorthy

Viajó con su familia
No le gustó: Personal y atención, servicios
Poor room service, we 3 people stayed for 3 nights , there was no room service and not enough milk, toiletries. When we called the after hours manager no response.. worst ever experience, please stay away from this property
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sandcastles 1770. el 2 ene. 2024
We apologies this was your experience with us. We take your remarks seriously and are making enquiries as to why your call to the manager was never passed on. We hope you understand that staffing was limited on Christmas Day and Boxing Day, and we do not advertise serviced rooms, we are sorry for the confusion here.

8/10 Bueno

Mehrdad

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sandcastles 1770 Reception el 12 dic. 2023
Thank you for leaving such a fantastic review! We hope to see you again next time you are in Agnes Water!

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great room and the location was great near the water
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sandcastles 1770 Reservations Team. el 21 nov. 2023
Thank you for taking the time to leave us a fantastic review John. We are so glad to hear the location of the resort and the room itself made your stay with us enjoyable. We hope to welcome you back to the resort soon!

2/10 Terrible

Sharon

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I was disappointed my room was changed without consultation after discussing what we required we had a room we couldn't use due to steps so we were moved to original room we booked. Then to top it off they booked our room for another person as well who came to check into our room with her key. I am not keen on giving a bad review, but no one bothered to contact me to explain or apologize for the inconvenience, I had to call them myself. Lovely property and a great location. There was a smoke alarm sitting on the bench that had fallen from the ceiling. The unit was immaculate and loved everything about it. But the staff failed with supplying customer service.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sandcastles 1770 Reservations el 20 nov. 2023
Thank you for taking the time to leave us your feedback Sharon. We sincerely apologize for the room allocation error, this is a very rare occurrence and we are implementing measures to ensure this does not happen again. The room change was a free upgrade to our top standard of room, and most of the time our guests are very pleased to have received this, however we agree your requirement's for a ground floor unit should have been more seriously considered before this change was made. We are glad to hear the location and resort itself were positive aspects to your stay with us, and hope to see you again when you next visit Agnes Water.

8/10 Bueno

Simone

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A fantastic room, with a short walkbto the beach. Modern facilities and close to town.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sandcastles 1770 Team el 13 nov. 2023
Thank you for leaving a great review Simone! We appreciate your feedback and are glad you enjoyed your stay at Sandcastles 1770.

10/10 Excelente

Jenean

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Nice property in a beautiful place 😘
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sandcastles 1770 Reservations el 9 nov. 2023
Thank you for leaving such a wonderful review Jenean, we hope to welcome you back to the resort when you are next in the region!

6/10 Aceptable

Kara

Le gustó: Limpieza, personal y atención
Basic accommodation. Suitable for what I needed (somewhere to sleep)
Se hospedó 3 noches en octubre de 2023
Respuesta de Sandcastles Reservations Team el 8 nov. 2023
Thank you for taking the time to leave a review Kara, we are glad to hear that our Budget room had all you needed for your 1 night stay.

10/10 Excelente

David

Se hospedó 2 noches en noviembre de 2023
Respuesta de Sandcastles Reservations Team el 8 nov. 2023
Thank you for leaving such a fantastic review David, we hope to see you again next time you are in Agnes Water.

6/10 Aceptable

Cory

Viajó con su pareja
Le gustó: Personal y atención
The bed was really solid and uncomfortable for the price I paid I would have expected a comfier bed and the tv remotes none of them work had to get batteries, and had ants all threw apartment
Se hospedó 2 noches en octubre de 2023
Respuesta de Sandcastles Reception el 17 oct. 2023
Thank you for taking the time to leave a review Cory. We appreciate you bringing these matters to our attention. We hope to see you again next time you are visiting Agnes Water.

4/10 Mediocre

Penelope

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Sandcastles Admin Team el 11 oct. 2023
Thank you for leaving a review. We appreciate your feedback.

10/10 Excelente

Tania

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
As stated above
Se hospedó 2 noches en octubre de 2023
Respuesta de Sandcastles Reservations Team el 3 oct. 2023
Thank you for leaving a fantastic review Tania!

8/10 Bueno

Natasha

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place, close to beach and very clean. We stayed in a 2 bedroom beach house pool. The photos were miss-leading showing the pool having a glass pool fence and at the end of the balcony. Our one was actually a metal fence and tucked around the side. Also had little issues in the room: bbq wouldn’t light and dishwasher rack was broken. Would we stay again? Yes, but these are things I would be mindful of.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sandcastles Reservations Team el 28 sept. 2023
Thank you for leaving a review and some notes for improvement. You will see all our units are pictured individually on our web, so as to avoid any confusion about pool gates, but we appreciate your notifying us of the BBQ and dishwasher rack. We hope to welcome you back to the resort, and secure you a room with a glass pool fence, next time you are in the region!

10/10 Excelente

Adam

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect beach house
Great home so close to the shops and beach. Breezes and ocean waves at night. Great large layout suited our family. Restaurant on site was a big plus with great dinners!
Se hospedó 6 noches en septiembre de 2023
Respuesta de Sandcastles Reservations Team el 24 sept. 2023
We are so glad to hear you had such a fantastic time Adam. Thank you for leaving a great review! We hope to welcome you back to the resort soon.

8/10 Bueno

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean unit, very quiet and safe. I would recommend and would rebook.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sandcastles Reservations Team el 24 sept. 2023
Thank you for leaving such a great review! We would love to welcome you back to the resort next time you are visiting Agnes Water.

8/10 Bueno

Geoff

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was modern and well kept.
Se hospedó 3 noches en agosto de 2023
Respuesta de Sandcastles 1770 Reservations el 30 ago. 2023
Thank you for taking the time to leave a positive review Geoff, we hope to welcome you back to the resort when you are next visiting Agnes Water.

10/10 Excelente

Julie P

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic place to stay
Se hospedó 1 noche en agosto de 2023
Respuesta de Sandcastles Reservations Team el 21 ago. 2023
Thank you for leaving such a fantastic review Julie, we are so glad you enjoyed your stay!

10/10 Excelente

Kisita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Spacious and modern unit with lovely shady decks and a great restaurant at the property
Se hospedó 2 noches en agosto de 2023
Respuesta de Sandcastles Reception Team el 18 ago. 2023
Thank you for leaving such a wonderful review Kisita. We're so glad you enjoyed your stay and the unit was to your liking. We hope to see you again when you next visit Agnes Water.

10/10 Excelente

Samantha

Se hospedó 2 noches en agosto de 2023
Respuesta de Sandcastles Reservations Team el 11 sept. 2023
Thank you for leaving such a fantastic response Samantha!

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Sandcastles Reception el 11 ago. 2023
Thank you for leaving such a fantastic review!

8/10 Bueno

Kajal

Viajó con su pareja, Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Super friendly lady at front desk, central location, clean and tidy. However, this is a typical roadside motel, with the sound of early traffic coming right through the windows. And the photos give the impression it’s resort style accommodation without making it clear you’re in a motel quite apart from the resort rooms, which appear to be quite a bit nicer. I think it was very overpriced at $270 for what it was. Had it been $180, even $200, then it would have been fair value. Overall, we had a comfortable stay and would recommend if they brought down the price of the motel rooms.
Respuesta de Sandcastles Reception el 24 jul. 2023
Thank you for taking the time to leave a review Kajal, we're glad to hear that the staff, cleanliness and location made your stay with us here at Sandcastles 1770 enjoyable. We would be happy to secure you one of our many quiet resort rooms, next time you stay with us.

10/10 Excelente

Elizabeth

Se hospedó 6 noches en junio de 2023
Respuesta de Sandcastles Reception el 24 jul. 2023
Thank you for a stellar review Elizabeth!

8/10 Bueno

Sarah

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Nice apartment in the trees Property was not clean which hotel staff apologetic for. Beds were rock hard but it was quiet location so we slept ok.
Se hospedó 2 noches en junio de 2023
Respuesta de Sandcastles Reservations Team el 27 jun. 2023
Hi Sarah, thank you for taking the time to leave a review. We have passed your comments on to Housekeeping and management and we hope to see you again next time you are in Agnes Water.

8/10 Bueno

Alan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Motel rooms are on the main road, can be noisy. Restaurant was only open a few days a week. Few places to eat in town, mainly fish & chips, one Thai, an RSL and a few cafe's.
Se hospedó 3 noches en junio de 2023
Respuesta de Sandcastles Office Team el 18 jun. 2023
Thank you for taking the time to leave a review Alan. Next time you are in the region, pop into reception and we can ensure you secure a quiet room! The staff would love the opportunity to suggest the other places to get a bite to eat that you may have missed!

6/10 Aceptable

Michael

Le gustó: Limpieza, personal y atención
Location excellent to beach, staff helpful. The attached restaurant - meals delicious but huge & expensive & live music too loud for conversation.
Se hospedó 2 noches en junio de 2023
Respuesta de Sandcastles 1770 Office Team el 14 jun. 2023
We're so glad you enjoyed your stay with us here at the resort, and found the location and staff to be a positive aspect. We are a separately run business to the restaurant on site - but will share your review with their team!

10/10 Excelente

Richard

Se hospedó 2 noches en junio de 2023
Respuesta de Sandcastles 1770 Office Team el 14 jun. 2023
Thank you for an amazing review Richard!

8/10 Bueno

Sue

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Sandcastles Reservations Team el 24 may. 2023
Thank you for a wonderful review Sue. We hope to see you next time you are in Agnes Water.

8/10 Bueno

Ariaana

Se hospedó 2 noches en abril de 2023
Respuesta de Hollie el 9 may. 2023
Thank you for such a wonderful review Ariaana.

8/10 Bueno

Chris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect for what we needed this trip
Se hospedó 2 noches en marzo de 2023
Respuesta de Hollie el 9 may. 2023
Thank you for such an excellent review Chris. We do hope to see you again next time you are in Agnes Water.

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
friendly and helpful staff.
Se hospedó 1 noche en marzo de 2023
Respuesta de Hollie el 26 mar. 2023
Thank you for a wonderful review David. We hope to see you next time you visit our region.

10/10 Excelente

Sophie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Schöne Location, guter Service!
Tolle Unterkunft mit Pool und Strandzugang (nicht direkt am Strand, aber ein kurzer Weg am Hotelgelände führt zum Strand). Sehr freundlicher Empfang und schöne Umgebung.
Se hospedó 1 noche en febrero de 2023
Respuesta de HJ el 26 feb. 2023
Thank you for taking the time to leave such an awesome review! So happy to know that you enjoyed your stay with us so much. Happy travels!

10/10 Excelente

Maxine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean,friendly staff,will stay again
Se hospedó 2 noches en febrero de 2023
Respuesta de HJ el 26 feb. 2023
Thanks Maxine for this awesome review! So happy that you enjoyed your stay and we look forward to welcoming you back to the resort soon.

6/10 Aceptable

Peta Maree

Viajó con su pareja
Won’t be staying there again I’m afraid. No service at restaurant.
Se hospedó 2 noches en febrero de 2023
Respuesta de HJ el 13 feb. 2023
We are sorry to hear that your experience in the restaurant has marred your stay at our resort. The restaurant, a totally separate entity, prides itself on its food and service so I shall refer this review to them.

10/10 Excelente

Karen

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic location and really comfy beds.
Respuesta de HJ el 20 ene. 2023
Thank you Karen for taking the time to leave us such an awesome review. So pleased to know that you enjoyed your stay with us and that our resort met with all your expectations. We hope to see you next time you are visiting Agnes Water.

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Aggy
Great room, great position, and nice restaurant
Se hospedó 1 noche en diciembre de 2022
Respuesta de HJ el 24 dic. 2022
Thanks Paul for leaving us an awesome review. Always lovely to know that our guests have enjoyed their stay and that the resort has lived up to their expectations. Hope to see you again.

8/10 Bueno

Anthony

Se hospedó 3 noches en diciembre de 2022
Respuesta de HJ el 19 dic. 2022
Thank you Anthony for taking the time to leave us such a great review. We love knowing that our guests have enjoyed their stay with us and we look forward to welcoming you back when you are next visiting Agnes Water.

4/10 Mediocre

Sandra

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones

6/10 Aceptable

Ian

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Great friendly staff. Apartment was a bit dirty and worn out. Desperately needs a make over. Cracked tiles, skirting boards needs replacing, bathroom needs modernising. Question the value of the $258 per night.
Respuesta de HJ el 11 dic. 2022
Sorry that you had some issues with your unit. We do ask our guests to notify us in reception so we can resolve the issue to ensure a comfortable and enjoyable stay. Hope to see you when you are next visiting our beautiful region.

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022
Respuesta de HJ el 11 dic. 2022
Thank you Andrew for the awesome review! Hope to see you again when you are next visiting Agnes Water

10/10 Excelente

Jenelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely tropical gardens. Short walk to the beach. Staff are very accommodating :)
Respuesta de HJ el 14 nov. 2022
Thank you Jenelle for taking the time to leave us such a lovely review. So happy to know that you enjoyed your stay with us and we do hope to see you again when you are next visiting Agnes Water.

8/10 Bueno

Phillip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyable stay.
Was a convenient place to stay while visiting friends in the area. Enjoyable stay, was rather concerned about 10am checkout & reception closing at 5.30pm but overall was nice stay.
Se hospedó 3 noches en octubre de 2022
Respuesta de HJ el 30 oct. 2022
Thank you Phillip for taking the time to leave us a great review. Happy to know that you enjoyed your stay with us. We do follow the normal timelines for any type of tourism accommodation with our 10am checkout time. However we are fortunate enough to be able to offer 24 hour checkin. Hope to see you next time you are visiting our beautiful region.

8/10 Bueno

Judi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2022
Respuesta de HJ el 30 oct. 2022
Thank you for your review! We hope to see you next time you are visiting Agnes Water.

10/10 Excelente

Teresa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly and efficient staff. The accommodation was lovely and spacious and clean, quiet and we appreciated all the options on TV!
Se hospedó 1 noche en octubre de 2022
Respuesta de Sandcastles 1770 Team el 19 oct. 2022
Thank you so much for your wonderful review Teresa! We are so glad the room, staff and facilities were to your liking. We do hope to see you again when you next visit our region!

10/10 Excelente

Penny

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sandcastles is amazing, it has everything you need but the biggest bonus is the restaurant and bar that serves amazing food and drinks. Close beach access, and shops are also walking distance.
Se hospedó 1 noche en octubre de 2022
Respuesta de HJ el 16 oct. 2022
Thank you Penny for taking the time to leave us such an awesome review! We are so happy to know that you enjoyed your stay with us. Yes we are very lucky to have such a great restaurant on site! We hope to see you next time you are visiting our beautiful town.