Overall, this hotel falls short of a 5-star standard. If it were rated as such, I'd only give it 2 stars. However, if we consider it a 3-star hotel, I'd be inclined to give it a 4 or even 5 stars. Having spent three nights here and another three nights in a nearby 3-star hotel on the same street, I must say that the 3-star option is quite comparable to this supposed 5-star in terms of rooms (cleanliness/facilities/conditions) and service.
On a positive note, the breakfast buffet is quite impressive and worth pre-purchasing.
The hotel has three lifts, but unfortunately, they are not very reliable. During my stay, they broke down twice. It seems the lifts can't quite handle the volume of guests.
A bit of a letdown is the advertisement for the superior king room being suitable for three adults. In reality, it's not, and you'll be required to pay for an extra bed. It's worth mentioning that I stayed in a 4-star hotel in Sydney prior to this, and I didn't have to pay for an extra bed when I requested it during my booking.
Another inconvenience is the malfunctioning lights in the room, necessitating the need to request an extra light.