Noisiest room I've ever stayed in
There was a big building under construction right in front of my window. I was woken up at 7 am with the noise of heavy machinery, I asked the receptionist to be moved to a different room that is not facing the construction site and was told that there were no other rooms available besides the family room, which was way more expensive and that I would have to pay the difference. The receptionist is the most frustrating person I've had to deal at a hotel, he could not answer even the simplest of questions without getting confused at the information he was providing (questions about room availability and such), told me that the noise shouldn't be an issue for me because it was only during daytime (from 7am to 5pm) despite the paper thin windows which would make anyone uncomfortable and when I asked for a refund for the second night I was told that they cannot issue a refund since they haven't touched the money so I should talk to HomeAway so they can give me my money back. This room must not be available for rent until the construction is finished, it's disrespectful and inconsiderate against the people who spend their time and money expecting to have a pleasant stay in the city. Slept terrible both nights, didn't enjoy my stay at all and was not offered any solution for the issue they created by renting a room that should not be rented in the first place.