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Opiniones sobre Home2 Suites by Hilton Baltimore / Aberdeen, MD

3 out of 5

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 162 de 262 opiniones" "
Evaluación: 8 - Bueno. 60 de 262 opiniones" "
Evaluación: 6 - Aceptable. 18 de 262 opiniones" "
Evaluación: 4 - Mediocre. 10 de 262 opiniones" "
Evaluación: 2 - Terrible. 12 de 262 opiniones" "

9,0/10

Limpieza

9,4/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

joselin

Le gustó: Personal y atención
Me gustó y volvería
Se hospedó 1 noche en abril de 2024
Respuesta de Jeremiah el 29 abr. 2024
¡Nos alegra saber que disfrutó de su estadía! Estamos trabajando para mejorar nuestro servicio general y esperamos tenerlo de regreso pronto.

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Jeremiah el 5 may. 2024
We are glad to hear you enjoyed your stay with us!

2/10 Terrible

Viktoriya

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel did not have hot water, so we, and other guests in other rooms, could not shower. There was food in the refrigerator from previous guests. There was hair on the sink from previous guests shaving. Staff was kind and tried to accommodate, but they didn't have other available rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de Jeremiah el 1 may. 2024
We’re very sorry you were unhappy during your stay. We want to provide safe, clean and comfortable accommodations for every guest. We are working with our staff, especially the housekeeping team, to ensure these issues are better addressed next time. We hope you choose to stay with us again in the future!

10/10 Excelente

Jaime

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jeremiah el 22 abr. 2024
We are glad to hear you enjoyed your stay with us, Jamie! We look forward to seeing you again!

10/10 Excelente

Kymberli

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fabulous stay!
Checked in just before 9. Exhausted and ready for bed! Faith welcomed us and quickly checked us in. My son was hyped up and Faith engaged with his conversation while helping me do business and get me to my room. The next morning, Faith was still on site to continue convo with my son and even remembered his name. Breakfast was stellar! Fresh and ready for grab and go. T was also phenomenal even though it was her first day. My energetic kept conversations flowing while asking a million questions as i tried to feed him and get him moving. Lovely stay and kind, patient staff. Hard to find location on Google maps but worth it! Love Home2Suites and will always select them as my first choice in a hotel!
Se hospedó 1 noche en febrero de 2024
Respuesta de Property Manager el 21 feb. 2024
We are glad that Faith and Mrs. T made your stay enjoyable! we understand that traveling with young ones can be quite the experience. We try and offer all of the assistance we can to make your entire stay with us as enjoyable as possible. When in the area again, remember we are your Home2!

10/10 Excelente

Stacey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Property Manager el 21 feb. 2024
Thank you for enjoying your stay!

8/10 Bueno

Jose

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en enero de 2024
Respuesta de DB el 11 ene. 2024
Jose, We are glad that you enjoyed your stay with us.

10/10 Excelente

Daryn

Viajó con su pareja, Viajó con mascotas
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Staff was extremely welcoming, friendly, helpful and efficient. Cleanliness of the room left something to be desired. There was a cherry tomato, a dead fly and some food crumbs in pretty plain sight in the kitchen.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ashley el 5 dic. 2023
Daryn, thank you for your honesty. We do take feedback seriously and will be working with our housekeeping team to ensure this does not happen again. We will also let all staff know about your compliments. Please come back and see our improvements soon!

10/10 Excelente

Jose

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I loved everything about this place.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ashley el 5 dic. 2023
Jose, we appreciate your kind words! If your travels bring you back this way, please come and stay with us again!

10/10 Excelente

Lance

Se hospedó 2 noches en noviembre de 2023
Respuesta de DB el 11 ene. 2024
Lance, Thank you for enjoying your stay! we hope to see you again soon!

10/10 Excelente

Pat

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ashley el 16 nov. 2023
Thank you so much for your rating, Pat. We hope you come back and see us again soon!

10/10 Excelente

Kayla

Se hospedó 1 noche en noviembre de 2023
Respuesta de Ashley el 5 dic. 2023
Thank you Kayla, please come back and stay with us again!

8/10 Bueno

Christine

Se hospedó 2 noches en noviembre de 2023
Respuesta de Ashley el 8 nov. 2023
Thank you for staying, we hope if your travels bring you back to the area you will stay with us again!

6/10 Aceptable

Tim

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2023
Respuesta de Dbro el 7 nov. 2023
Dear Tim, We are concerned that you were less than happy during your stay. Would you mind reaching out to the property to explain to us what caused such a low score?

2/10 Terrible

Katie

Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley el 2 nov. 2023
We’re very sorry you were unhappy during your stay. We have been trying our best to provide safe and comfortable accommodations for our guest throughout our renovation period. We are working with our maintenance, housekeeping, and renovation team to ensure these issues are better addressed next time.

2/10 Terrible

Michael

Viajó con su familia y niños pequeños
Live and dead bugs in the room. Sheets and pillow cases were dirty. There was a 1/2 eaten tray of pizza in the fridge.
Se hospedó 2 noches en octubre de 2023
Respuesta de Ashley el 2 nov. 2023
Micheal, thank you for taking the time to share your experience about your recent stay at Home2 Suites, we’re very sorry you were unhappy during your stay. We have been trying our best to provide safe and comfortable accommodations for our guest throughout our renovation period. The ladybugs are seasonal, but understandably unnerving. We are working with our maintenance, housekeeping, and renovation team to ensure these issues are better addressed next time.

4/10 Mediocre

John

Le gustó: Comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
Room was clean and cozy, service was lacking. No breakfast left with hours left for service.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley el 27 oct. 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excelente

Donna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent stay. People at front desk warm and inviting on check in check out. Room lovely and large. Only problem was shampoo and body wash dispensers in shower both empty. Breakfast very nice, better than most! Coffee good and coffee very important :)
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley el 18 oct. 2023
Thank you so much for your feedback Donna! If your travels bring you back to the area, we hope you will stay with us again!

6/10 Aceptable

Shanice, Howard Beach

Viajó con su pareja
Le gustó: Personal y atención, servicios
I was unhappy that our bed seemed rather small for what was supposed to be a Queen sized bed. A few things left is sceptical of the cleanliness. There was a random wash cloth left on the shower head which neither of us were certain why it was there. The vents showed dirt smudges. Staff was extremely friendly though. The items mentioned were not brought to their attention, they were observed and made our stay less than stellar.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley el 27 oct. 2023
Thank you for sharing your feedback about your recent stay with us. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is always our goal to provide clean, comfortable suites that make our guests smile. I am working with our housekeeping team to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying at Home2 Suites again.

10/10 Excelente

Pat

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Extremely friendly and helpful staff, especially Tanese at the front desk
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley el 15 oct. 2023
Thank you so much Pat, I will be sure Taneese is made aware. We hope to see you back soon!

8/10 Bueno

Robert, Dallas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 12 noches en septiembre de 2023
Respuesta de Ashley el 13 oct. 2023
Thank you for your review!

10/10 Excelente

Leesa, Montpelier

Se hospedó 3 noches en octubre de 2023
Respuesta de Ashley el 13 oct. 2023
Thank you for your review, come back and stay with us again!

10/10 Excelente

Vanessa matias

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley el 11 oct. 2023
Thanks for your review, please come back and stay with us again soon!

10/10 Excelente

Michael

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Got there after 4pm. They said room wasn't ready. Check in was advertised as 3pm. Supposed to have queen size bed. It was full size. There were three little league teams staying there. They were throwing trash everywhere. Nothing against kids, they were not supervised by parents.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley el 9 oct. 2023
Micheal I am sorry that you had to wait for your room to be ready, we were very busy this weekend and appreciate your understanding! We hope you come back and stay us again soon.

10/10 Excelente

Adrienne

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay
My entire travel experience from Texas was a disaster due to weather. So by the time I arrived to the hotel, I had been up almost 24 hours, no food, no drink. Ashley greeted me and was pleasant, accommodating and nice. I originally was going to stay until Saturday but I needed to extend but there were no more rooms so I had to check out. However, Ashley did everything to make my stay comfortable providing water and hot pockets which for me after the day I had was like a luxury meal. She also allowed me to send her my boarding info to print so I could get a rental car (o yea, my other rental had a flat). I would stay again. Great stay.
Se hospedó 4 noches en octubre de 2023
Respuesta de Ashley el 8 oct. 2023
Adrienne, you were such a pleasure to host! Thank you for your kind words and for treating our team with respect and understanding during your stay. I hope if your travels bring you back to the area you come and stay with us again!

10/10 Excelente

Girard

Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley el 27 oct. 2023
Thank you so much for your feedback, come back and see us again soon!

10/10 Excelente

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The facility was very clean and modern. We enjoyed the breakfast, pool, and gym area. The beds were very comfortable.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ashley el 20 sept. 2023
Laura, Thank you so much for the honest review! We hope your travels bring you back to our location soon.

10/10 Excelente

Diana

Se hospedó 1 noche en septiembre de 2023
Respuesta de Ashley el 27 oct. 2023
Thank you so much for your review, come back and see us again soon!

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I great find hidden in an industrial area. The front-end staff, and all of the staff we encountered were friendly, helpful, and knowledgeable. When we checked in, our room had an incredibly loud AC unit. We were moved quickly to another room. The accommodations are great and the room comfortable. a great stay overall.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley el 17 sept. 2023
Thank you so much for your kind words and understanding during your stay, we hope to see you again soon!

10/10 Excelente

Elsa

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a great pet friendly hotel! I am very happy with my stay and they made my dog feel very welcomed
Se hospedó 2 noches en agosto de 2023
Respuesta de Ashley el 17 sept. 2023
Thank you, you and your dog are always welcome back here Elsa!

10/10 Excelente

FRANKLYN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel equipped with everything we needed. The pool and gym were nice and clean. The included breakfast was good. Staff members are all friendly and willing to answer any questions you may have. Front desk staff member Taneese was really nice. She went out of her way to make sure our stay was enjoyable and pleasant. Really appreciate their hard work and attentiveness. Will definitely stay in this hotel again.
Se hospedó 4 noches en agosto de 2023
Respuesta de Ashley el 17 sept. 2023
Thank you so much for that Franklyn, Taneese is awesome and we hope to see you again!

10/10 Excelente

Nico

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everyone was very friendly
Se hospedó 3 noches en agosto de 2023
Respuesta de Ashley el 17 sept. 2023
Nico, we appreciate that and hope your travels bring you back to our hotel!

10/10 Excelente

Elisa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was amazing. Rooms was cleaned and location was near everything
Se hospedó 2 noches en julio de 2023
Respuesta de Ashley el 17 sept. 2023
Thank you, come back and see us again!

10/10 Excelente

Tyler

Se hospedó 2 noches en agosto de 2023
Respuesta de Ashley el 17 sept. 2023
Thank you!

10/10 Excelente

Ben

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to work, helpful staff, clean… checks all the blocks!
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley el 17 sept. 2023
Thank you Ben, we hope to see you again soon!

10/10 Excelente

Deneen

Se hospedó 2 noches en agosto de 2023
Respuesta de Ashley el 17 sept. 2023
Thank you!

10/10 Excelente

Kenneth

Viajó con su pareja
Le gustó: Servicios
Advertisement was for Queen size bed and it was not… it was a full size bed and
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley el 17 sept. 2023
Kenneth, we apologize for the confusion, and we hope you will come back and stay with us again!

10/10 Excelente

Donna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Ashley el 20 sept. 2023
Thank you Donna!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay
Checked in a little early, and Tenice and Anthony at the front desk were efficient, pleasant and friendly. The hotel is clean and comfortable, and pool was warm enough to be pleasant. We would definitely stay here again.
Se hospedó 2 noches en julio de 2023
Respuesta de Ashley el 17 sept. 2023
Thank you, we hope your travels bring you back to our hotel!

6/10 Aceptable

Robert

Se hospedó 2 noches en julio de 2023

8/10 Bueno

Ronald

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Twana, LaMarque

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Kristine

Viajó en grupo
Le gustó: Personal y atención, comodidad de la habitación
Black mold in shower Room smelled like mildew
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Na
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
First time at a Home2Suited
First time at any Hotel2suites; spacious rooms, great to have a full kitchen & fridge & even the light preventing blinds got me to sleep the entire night. Very fast elevators were good to have as well. Hallways were quiet. Only real complaint we had was the breakfast. Very little in the way of breakfast choices & that was when we got down there 1 hour after breakfast started. Bagels or egg sandwiches. It lacked either a breakfast meat or potato.
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Mark

Se hospedó 2 noches en junio de 2023

4/10 Mediocre

Nicholas

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
I used my rewards points to pay for the hotel cost. The hotel charged me the full price. Not happy
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Stanley

Viajó con su familia
Le gustó: Limpieza
It was ok
Se hospedó 4 noches en mayo de 2023

8/10 Bueno

Kevin, Panama City Beach

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Enjoyed the avocados provided at breakfast
Se hospedó 3 noches en junio de 2023