"Booked for 2 adults and one 15 Yr old child. They hotel wanted to charge me extrabdor sheets for the child. The claim a 15yr old is expected to sleep in the double bed with the parents... I was speechless. "

"Worst hotel Ever!! For 250 Usd you would expect a pretty decent hotel! This was far from it. Doesnt even have a restaurant!! The staff was very unwilling to help out on anything. I have never complained about hotels, but for the Price i paid and being a mercure which is not bad honestly i expected a lot more and our stay was super poor. Glad we only stayed one night"

"Great classic hotel beautiful views and comfortable"

"El personal fue muy amable, pero su política para el cobro de habitaciones fue complicado. El café del desayuno no era de buena calidad"

"Historic hotel is well located between Katoomba and Blackheath so very easy drive to many sites. Due to age of hotel rooms a little small but functional, the decor even older was well maintained and cosy. Only cons room had to be cleaned again before we accepted it, however the management reacted well and solved the problem. Staff friendly however suggest a bit of training in customer service will work to help make this hotel even better. Overall would recommend this hotel."

"This is a great hotel when working in Lithgow. Because it is joined to the club and restaurant, it is very convenient for getting a great meal after work. The room was very large and comfortable."

"Staff were friendly, attentive and accommodated an early check-in and room reconfiguration."

"The room and facilities were good though the bathroom has a window grill open to outside so was freezing cold at night, to cold to stay in for a shower etc. We ate at the restaurant, the steak was amazing, perfectly cooked but and they didn't deliver to the table any of the sides we had ordered so we had steaks, no potatos, no veggies, and some how we were charged $29 for what we are pretty sure was a $17 glass of wine. So overall not a great experience. And, at least at the time we...