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Opiniones sobre OVERLOOK Lodge by CERVO Zermatt

4 out of 5
OVERLOOK Lodge by CERVO Zermatt
64 Riedweg, Zermatt

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 23 de 28 opiniones" "
Evaluación: 8 - Bueno. 4 de 28 opiniones" "
Evaluación: 6 - Aceptable. 1 de 28 opiniones" "
Evaluación: 4 - Mediocre. 0 de 28 opiniones" "
Evaluación: 2 - Terrible. 0 de 28 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

8,8/10

Servicios

10/10

Estado de la propiedad e instalaciones

Opiniones

10/10 Excelente

Berna

Le gustó: Limpieza, comodidad de la habitación
Wake up to your Swiss Alps Paradise !
Super smooth check in process. Loved the views ans silence at Overlook Lodge compared to a regular room at Cervo. Staff was extremely attentive and were accessible at all times. I was jumping out of my bed every morning at sunrise to enjoy the views! At a little extra cost you can also enjoy breakfast and spa at Cervo. Hotel has direct connection to the lifts! I would recommend it to everyone and stay here again!
Se hospedó 4 noches en diciembre de 2023
Respuesta de CERVO el 24 dic. 2023
Dear Berna,Thank you for choosing to stay at OVERLOOK Lodge by CERVO.We are pleased to read that you enjoyed the service you received from our staff. All of our team are committed to delivering attentive service that makes our guests feel catered to and looked after, whilst they are also willing to answer any questions our guests may have about the hotel or the area. Our motto for our guests is to relax and enjoy.It is also great to see that you found the check-in process to be smooth. All of our processes are designed to be efficient and to provide our guests with a stress-free experience that allows them to enjoy their time in Zermatt, and it is good to know that this was the case for you from the moment you arrived.We hope to welcome you back to our hotel again in the future.See you soon at CERVO!Best regards from Zermatt, Benjamin DietscheGeneral Manager

10/10 Excelente

Kar Man

Se hospedó 1 noche en abril de 2023

10/10 Excelente

JeongEun

Se hospedó 1 noche en junio de 2022

8/10 Bueno

WEN WEI

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Stunning view
Overall it’s highly recommended. Stunning Zermatt view from the room and spacious space.
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en mayo de 2021

10/10 Excelente

RENE

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Grandiose
Un appartement de luxe avec vue magnifique et très bien agencé et spacieux
Se hospedó 1 noche en agosto de 2020

10/10 Excelente

Erik

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en junio de 2020

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice view for Matterhorn
The view from the room facing Matterhorn is fantastic. The pick up service from the train terminal save us the hassle of lugging our luggage bag up the steep slope. They also provide transport to the train station. Overall stay was pleasing! 👍
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Shawna

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Overall this place ROCKS!
The view of the Matterhorn is amazing from this property. We stayed in the studio room and the view from our patio/room was fantastic. The decor has a fresh, clean, and welcoming feel to it. The kitchen has everything you need for basic cooking. The bathroom is huge and includes a massive shower with separate tub. The bed was hard/uncomfortable for me but my husband slept fine. The only downside I really saw for this property (and now that I know what to do it wouldn't be an issue) was check in. The property people will send you an email with the check in details and codes but they literally sent it about 20 mins before check in. That's ok, but I think they should send it out earlier or at least send something the day before saying you will get instructions tomorrow. It might just be me but I have anxiety anyway so not knowing what to expect is uncomfortable. Also, mine went to junk mail and when I didn't see anything I tried to call but the office was closed that day. Part of the issue is that the entrance is not view able when you walk up to the property. You are on a small cobble path/road and you come up to the house and see a gate. You must walk past this gate and keep going up and around the corner to the entrance. It would be easy to avoid confusion by putting a sign on the gate that says "entrance" with an arrow so that you know to keep walking up and around. Once I found the entrance and email we were good. This place also has laundry which was nice.
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the view was fantastic I can see the matterhorn in the room very clearly also room condition was very good I’d like to recommand for the people going to zermatt
Se hospedó 3 noches en octubre de 2019

10/10 Excelente

SAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
很好的家庭式酒店!!
酒店距離火車站大概20分鐘腳程, 沿途有超市, 十分方便。 酒店的行李接送﹑寄存服務很好, 我們一家人行李較多, 聯絡酒店便能免費安排行李接送。 家庭式酒店, 風景一流, 設施完善, 乾淨整潔, 有自費的洗衣乾衣在大樓內。
Se hospedó 3 noches en agosto de 2019
Respuesta de OVERLOOK el 26 sept. 2019
Dear SAN Thank you very much for your rating! Enjoy your day! Regards Lukas Meier Hotel & Operations Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de OVERLOOK el 26 sept. 2019
Dear Anonymous Thank you very much for your rating! Enjoy your day! Regards Lukas Meier Hotel & Operations Manager

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
Stunning view, but not easy to access. Recommend to book a taxi before arriving at station. Nice fully equipped kitchen, nice Molton Brown amenity. Modern and tidy room. Really want to visit this hotel again.
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastische Aussicht, sehr geräumige Zimmer, Kuche und Wohnzimmer, gute Lage zu den Bergbahnen. Ideal für Wanderer und Skifahrer. Schuttle-Transfer konnte zu jederzeit telefonisch angefordert werden. Alles im Preis inbegriffen! Wir werden diese Appartement in Zukunft wieder buchen und weiterempfehlen.
Se hospedó 2 noches en enero de 2019

10/10 Excelente

Effendy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
내 집처럼 편한 오버룩로지
위치는 체르마트역과 상당히 떨어져있지만 롯지에서 픽업해줘서 별로 불편함이 없었다. 청결도, 구비된 시설이 만족스러웠고 마치 내 집처럼 편했으며 담에 또 찾고싶은 곳이다.
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
房間空間大，整潔。廚具齊全。房間景色優美，如果再來，一定再揀選入住。
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

cristian

Excelente.
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice view and comfortable place . No reception and offer pick up and drop off transfer form/to zermatt station .
Se hospedó 2 noches en octubre de 2018

10/10 Excelente

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This place is a 6 star, not a 5!
Amazing. Wake to a beautiful Matterhorn view. Service was 5 star concierge with pick up and drop off at the train. Dinner reservation made wee perfect. The Penthouse, 805 was gorgeous.
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

WEI THONG

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent room and view
It was an amazing stay, amazing bed and view, gotta do a little bit of walking but worth the effort!!
Se hospedó 2 noches en septiembre de 2018

10/10 Excelente

haetsal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
완벽한 뷰! 너무 좋은 시설!
너무 좋았습니다! 체크인 과정이 직접 전화를 해야해서 어려움이 있었지만 숙소가 너무 좋아서 그 런것들은 문제가 되지 않습니다! 역에서 숙소까지 오는길이 오르막이라 힘들게 걸어올라왔는데 아마 미리 이야기 하면 역으로 데리러 와 주는 것 같았어요. 갈때는 차로 데려다 주셨습니다. 세탁실도 있어서 유료로 사용할 수 있었고, 침대와 침구도 너무 편했고, 방에서 보이는 마테호른은 정말 최고였습니다! 도착해서 짐도 안풀고 사진부터 찍었습니다. 주방에 식기도 완벽히 구비되어 있었고 커피머신과 커피도 넉넉히 준비되어 있어서 마테호른을 보면서 여유롭게 커피도 마셨습니다. 이 숙소때문에라도 또 가고싶은 마음입니다. 한 가지 아쉬운 점이 있다면 와이파이가 계속 끊겨서 다시 연결해야 한다는것!
Se hospedó 2 noches en agosto de 2018

10/10 Excelente

Jan-Olof

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Panoramavy över Matterhorn
En fantastisk lägenhet med panoramafönster mot Matterhorn, direkt från den underbara Hästens sängen. Vi blev hämtade med taxi från tågstationen vilket ingick i priset. Trots att hotellet är obemannat, så var in- och utcheckning mycket enkelt.
Se hospedó 2 noches en julio de 2018

10/10 Excelente

KAOCHUN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent!!Great experience
非常棒的住宿體驗，有接送服務，櫃台人員只到五點鐘，到達旅館前幾天要跟服務人員確認火車到達時間，會派計程車來接。旅館內各項設施一應具全，尤其是hastens的床讓我們愛不釋手，客廳跟房間都正對馬特洪峰，提供了絕佳的視野。旅館位於小山坡上，離CERVO ZERMATT不遠，入口不是很明顯，距離車站大約10~15分鐘腳程。
Se hospedó 2 noches en julio de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best vacation ever
Excellent view of Matterhorn and super comfortable place for vocation. The interior design is so cool and my family love it very much. We will definitely come back.
Se hospedó 2 noches en junio de 2018

8/10 Bueno

Serene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyable stay at Overlook
Nice and clean apartment! The mattress is super comfy, kitchenette is well equipped for those who would like to cook a simple meal. Enjoyed the beautiful unblocked view of Matterhorn from the living room and bedroom.
Se hospedó 2 noches en mayo de 2018

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great lodging, perfect for families/ self-catering
Overlook Lodge is apartment-style lodging : no front desk, and not serviced daily; my flat had a living room with balcony, and a full kitchen. It's very comfortable and extremely well-situated for skiing; you have a ~5 min walk up the hill to get to an elevator that takes you directly to the Zermatt - Sunnegga furnicular. The elevator is also exactly where the piste #1 ends. You also get a direct view of the Matterhorn from many of the rooms (see photo - this was literally the view out of my living room). There is laundry on site and per-room secured ski gear storage with plenty of boot and glove dryers.
Se hospedó 3 noches en enero de 2018