Güetun Tag and thank you for your feedback. It is very important to understand, that we try to offer rooms at one of the most expensive places at good price. For this reason our reception is closed after 11am and guests have to make self check in. We give all the information after booking and there is a phone in the entrance area to respond at any questions. And for all the guests who need a nice room, please book the Standard room and not one of our smaller and older Budget rooms. Best regards from Zermatt

Thank you for your feeback. We inform our guests in advance that our hotel is in the center of Zermatt and has no elevator. We are sorry for that, but we can not change it. That's why we ask our guest in advanced whether they like a room with balcony or a room on the quieter backside and on what floor. Attention, we cannot always fulfill this wishes, especially if the wish only reaches us on the day of arrival. Thank you for the report regarding the bed frame. We will replace this immediately.

Our guests can choose between a room with balcony or a room on the quieter backside of the building. Unfortunately we have no elevator and small rooms. If you like a room on the first floor, let us know. Check out time is 10.30 am. We have to clean the rooms for the following guest.

Unfortunately the feedback is correct. We had to make changes at short notice to ensure the safety of our guests. Since we are only tenants and not owners, we were not able to choose the date for the renovation.As mentioned several times, our hotel does not have a lift. We therefore ask you to reserve a room on the first floor if you have difficulty climbing the stairs. Our hotel is also located in the heart of Zermatt. We can offer you rooms with a balcony in front or without a balcony on the quieter back. Please let us know your wishes. Thanks.

That sounds disastrous - I don't think it's that bad. In most hotels in Zermatt you will be greeted by a friendly receptionist. Our guests know that we have easy self-check-in. As correctly stated, you can contact our employee 24 hours a day using the phone in the entrance area. She tries to help wherever possible. After all the guests have arrived and there are no more questions, she leaves Zermatt and goes home. From this moment on she can no longer come to the hotel at short notice. Unfortunately, with a reservation for 3 people and a response at midnight that 4 people want to sleep, her hands are tied. It's quite possible that she didn't sound friendly when she was woken up, and we would like to apologize for that.