Dear Carlos,Thank you for taking the time to share your brilliant review of The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand in the near future.Warm regards,Dylan CottrillGuest Relations Supervisor

Hi Patricia, Thank you so much for your fantastic feedback. It is marvellous to hear that you had such a great time at The Grand. We look forward to welcoming you back in the future. Kind regards, The Guest Relations

Good Afternoon, Thank you for taking the time to provide us with such lovely feedback. We are delighted to hear that you found our location to be convenient, and our team, to be attentive. We look forward to welcoming you back to The Grand, on your next visit to York. Best wishes, The Guest Relations Team.

Hola Carlos, Gracias por tomarse el tiempo de compartir con nosotros sus comentarios.Estamos encantados de ver que haya disfrutado de nuestra ubicación en el centro de la ciudad y de todas las comodidades que podemos ofrecer.Esperamos tener la oportunidad de darle la bienvenida nuevamente.Atentamente,

Dear Monica,Thank you ever so much for taking the time to leave us a wonderful review.We hope to have the pleasure of welcoming you again soon!Kindest regards,The Guest Relations Team

Dear Alejandro, Thank you ever so much for taking the time to write us a lovely review. I am ever so pleased that you enjoyed a wonderful stay with us and we look forward to welcoming you again soon! Kindest regards, The Guest Relations Team

Dear Leyla Maria, Thank you for taking your time to share us a wonderful feedback following your recent stay with us. We are glad to see that you have enjoyed your visit in York. We hope to have the opportunity to welcome you back again, soon. Kind regards,

Dear James,Thank you for the fantastic rating and for choosing The Grand for your stay in York. I'm truly pleased to hear that we were able to exceed your expectations and deliver a memorable experience.We look forward to welcoming you back in the future. When you return, perhaps you'd like to experience our award-winning Afternoon Tea at The Rise, offering a delightful selection of savoury and sweet treats that perfectly complement the stunning views over the city.With my kindest regards,Scarlett Percival,The Guest Services Team

Dear Susan,Thank you for choosing The Grand for your mini break with your mum, and for taking the time to leave such a lovely review. I am delighted to hear that you both had a wonderful time and that the spaciousness and brightness of your room, along with the kindness of our team and impeccable service, made your stay memorable.For your next visit, perhaps you and your mum would enjoy a relaxing day at our Spa. It’s the perfect place to unwind and enjoy some tranquil moments together.We look forward to welcoming you back to The Grand for another delightful experience.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Parveen,Thank you for taking the time to provide feedback on your stay at The Grand. I sincerely apologise for the issues you encountered, which clearly did not meet the high standards we strive to uphold for all our guests.I am concerned to hear about the condition of your room and the experiences you had with our spa facilities and staff. Please be assured that we take your comments seriously and will address these issues directly to ensure they are rectified.We are committed to providing an exceptional experience to all our guests, and your feedback is invaluable in helping us improve. I hope we have the opportunity to restore your faith in The Grand by providing a truly exceptional experience on your next visit.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear JulieThank you for taking the time to share your feedback following your recent stay at The Grand. We're delighted to hear that you appreciated the traditional charm of our hotel and that you found our service to be impeccable.Our team takes great pride in delivering exceptional service to our guests, and it's wonderful to hear that our doormen made a particularly positive impression on you. They are indeed an integral part of our team, ensuring a warm welcome and seamless experience from the moment you arrive.We hope to have the pleasure of welcoming you back to The Grand soon. If there's anything more we can do to enhance your experience during your next visit, please don't hesitate to reach out to us.Kind regardsGunillaThe Guest Services Team

Dear ColinThank you for your lovely review! We're delighted to hear that you enjoyed your stay at The Grand and that you found our hotel to be charming. Our live singer in the bar adds a touch of elegance to the ambiance, and we're pleased that you enjoyed the experience.We take great pride in our friendly and attentive staff, and it's wonderful to hear that they made your stay even more enjoyable. We look forward to welcoming you back for another delightful stay in the future. Should you need anything at all in the meantime, please don't hesitate to reach out to us.Kind regardsGunillaThe Guest Services Team

Dear Paula,Thank you ever so much for your review and for choosing The Grand for your stay in York. I am glad to hear that you found our hotel very nice.Regarding the deposit, I appreciate your feedback and understand the concern about the timing of the refund. This is a standard procedure intended to cover incidental charges during your stay, and we strive to process refunds promptly once all accounts are settled. However, I acknowledge that the wait can be inconvenient and we are continually looking for ways to streamline our processes for our guests’ satisfaction.We look forward to the opportunity to welcome you back and provide an even more seamless and enjoyable experience.Kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Geoffrey,Thank you for your wonderful review and for choosing The Grand for your stay in York. I am thrilled to hear that you found our hotel great and our team's friendliness, helpfulness, and efficiency particularly noteworthy.We look forward to welcoming you back and ensuring your next stay is as enjoyable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Laura,Thank you for taking the time to review your stay at The Grand. I am pleased to hear that you appreciated the size, cleanliness, and décor of our rooms, as well as the friendliness of our team.However, I sincerely apologise for the discomfort caused by the noise and the initial issues with the taps in your room. I am glad that our team was able to resolve the plumbing issues promptly, but I regret that these aspects impacted your overall comfort and sleep quality.We are continually looking to improve our guest experience, and your feedback is invaluable to us. We hope to have the opportunity to welcome you back and provide a more serene and flawless experience, reflecting the high standards we aim to maintain.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Nathan,Thank you very much for your kind words and for taking the time to share your experience with us. I am thrilled to hear that you found our team to be extremely friendly and helpful during your stay at The Grand.Looking forward to your next visit, perhaps you might like to try something new such as joining a class at our Cookery School? It’s a perfect way to immerse yourself in a culinary adventure, led by expert chefs, where you can learn to create dishes from around the globe.We eagerly await the opportunity to welcome you back to York.Kind regards,GunillaGuest Services.

Dear John,Thank you for sharing such a glowing review of your recent stay at The Grand. I am delighted to learn that from the moment you arrived, you were met with the exceptional service and luxury that The Grand is known for. It’s wonderful to hear that you enjoyed your room upgrade and found the accommodations, including the bath and showers, to your liking.Your kind words regarding our breakfast offerings at The Rise are greatly appreciated. The next time you stay with us, you might also enjoy experiencing our award-winning Afternoon Tea at The Rise, which offers a contemporary twist on this classic indulgence, perfect for making your next visit even more memorable.Thank you once again for choosing The Grand. We look forward to welcoming you back soon.Kindest regards.GunillaGuests Services

Dear CameronThank you for your kind review. It’s fantastic to hear that you enjoyed our prime location right next to the train station and just a block away from the heart of downtown York. Our location indeed makes exploring the historic city effortlessly enjoyable.On your next visit, why not unwind at our luxurious Spa? Tucked away in the former vaults of the hotel, it offers a peaceful retreat after a day of city exploration.We look forward to the pleasure of welcoming you back soon.With my kindest regards.GunillaGuest Services

Dear SarahThank you for your kind feedback. It's wonderful to hear that you had a great stay with us at The Grand!We hope to have the pleasure of welcoming you back soon. Should you wish to explore more of what we offer, perhaps consider a culinary experience at our Legacy restaurant during your next visit, where exquisite dishes and fine wines promise a memorable dining experience.Kind regards.GunillaGuest Services

Dear Sara,Thank you for your perfect rating of The Grand, York. We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our Cookery School Experience. Whether you are a beginner or a seasoned chef, it is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Michael,Thank you for your perfect rating of The Grand, York! We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our Cookery School Experience. Whether you are a beginner or a seasoned chef, it is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Beverly,Thank you for sharing your recent experience at The Grand, York. We are delighted to hear that you enjoyed your stay with us and found our welcome to be lovely. Our central location, combined with the tranquillity of our surroundings, aims to provide a peaceful retreat amidst the vibrant city centre.It's wonderful to know that you appreciated the generous size of our rooms and the convenience of tea and coffee-making facilities. Our dedicated team takes great pride in delivering exceptional service, and we are pleased that you found them to be great during your stay.We look forward to welcoming you back on your next visit to York, and we truly appreciate your recommendation.Kind regards,Phoebe HensonGuest Relations Executive

Dear Richard,Thank you for your excellent rating and for taking the time to share your feedback with us.I am thrilled that you enjoyed your stay in York and we look forward to welcoming you back again very soon!Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Anna-Marie,Thank you for sharing your wonderful feedback and for choosing The Grand for your visit to York. I am delighted to hear that our central location contributed significantly to your enjoyment, providing easy access to the city's main attractions.It is also fantastic to know that you thoroughly enjoyed your stay with us. During your next visit, you might consider indulging in a session at our on-site Spa—a perfect way to unwind after a day of exploring York's historic sites.We look forward to the opportunity to welcome you back to The Grand, ensuring another enjoyable and memorable experience.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Joanna,Thank you for the excellent rating following your stay at The Grand. It’s wonderful to know that your experience with us was thoroughly enjoyable.For your next visit, may I suggest booking a session at our Cookery School? It’s a fantastic opportunity to engage in a fun and educational culinary experience, perfect for enhancing any stay with us.We look forward to welcoming you back to The Grand and ensuring your next visit is as delightful as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Rekha,Thank you for your excellent rating of The Grand. It's wonderful to know that your experience with us was so positive.For your next visit, I suggest indulging in our Cookery School experience. Whether you're a beginner or a seasoned chef, it's a delightful way to add an extra touch of culinary adventure to your stay.We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Suzanne,Thank you for your perfect rating of The Grand. We're delighted to know that your experience with us was enjoyable and met your expectations.For your next visit, I recommend experiencing the luxurious The Spa at The Grand. It's a serene retreat where you can unwind with a range of indulgent treatments and facilities, enhancing your stay with us.We look forward to welcoming you back to The Grand, ensuring another memorable and exceptional experience.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Gary,Thank you for awarding The Grand a perfect 5/5 rating. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Marzena,Thank you immensely for your detailed and heartfelt review. It is truly gratifying to learn that your stay at The Grand was unforgettable and that we succeeded in providing you with a sense of grandeur and warm hospitality from the moment you arrived.I am delighted that the elegance of your room, our attentive service, and the culinary delights across our dining options greatly contributed to your experience. It is also wonderful to hear that you relished the afternoon tea and gourmet meals, as well as the rejuvenating experiences at our spa.Your appreciation for our central location and how it enabled you to explore the historic and charming city of York is something we are particularly proud of.We eagerly await your return to The Grand, where we look forward to creating more cherished memories and offering you another exceptional stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Jordan,Thank you for the excellent rating you have given The Grand. It is wonderful to hear that your stay with us was so satisfying.During your next visit, I recommend exploring our Legacy restaurant for a unique dining experience. It’s the perfect place to enjoy innovative dishes that showcase the best of local and seasonal ingredients.We look forward to welcoming you back and ensuring your next stay is as delightful as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Christine,Thank you for your kind words and for choosing The Grand for your stay in York. I am delighted to hear that our team's friendliness, helpfulness, and enjoyable interactions contributed significantly to your positive experience with us.We look forward to welcoming you back to The Grand very soon, ensuring another memorable stay filled with Yorkshire hospitality.Warm regards,Dylan CottrillGuest Relations Supervisor

Dear Panit,Thank you for taking the time to share your recent experience at The Grand, York. I am so pleased to hear you enjoyed your overall stay with us. In line with our Hotel policy, we kindly ask all guests to provide a 50 per night deposit upon check-in. The 50 per night deposit can cover incidental charges and allows guests to charge to their room. If the 50 per night deposit is unused, the amount will be refunded to the card provided, which may take up to 7 working days. Rest assured, this is a policy guests may opt out of and is not mandatory. I am pleased to know you found our luggage storage to be professional, and the location of the Hotel to be ideal for your stay.I hope we have the pleasure of welcoming you back to The Grand and ensuring your experience is at the five-star standard we strive to provide.Kind regards,Phoebe HensonGuest Relations Executive

Dear Ben,Thank you for sharing your feedback and for choosing The Grand for your stay. I am delighted to hear that you had an amazing stay with us.I appreciate your comments regarding the cheese board platter from room service. Your feedback is invaluable, and I assure you that we will review our offerings to ensure they meet the high standards our guests expect and deserve.During your next visit, perhaps you might consider dining at Legacy, our fine dining restaurant, where you can enjoy an exquisite 8-course tasting menu that showcases the best of local and seasonal produce.We look forward to the opportunity to welcome you back and provide an even more exceptional experience.Warm regards,Dylan CottrillGuest Relations Supervisor

Dear Lloyd,Thank you for taking the time to share your fantastic review of your recent stay at The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.Should you find yourself planning another visit to York, please do not hesitate to contact us and we will be more than happy to assist with your arrangements.We look forward to having the opportunity to welcome you back to The Grand very soon.Best regards,Dylan CottrillGuest Relations Supervisor

Dear Julie,Thank you for your glowing review and for choosing to stay at The Grand. I am delighted to hear that you found the hotel lovely and our team's friendliness noteworthy.For your next visit, you might enjoy indulging in our award-winning Afternoon Tea at The Rise, offering an exquisite selection of savoury and sweet treats complemented by stunning views over the city. It is a delightful way to experience the essence of The Grand's hospitality.We look forward to welcoming you back and ensuring your next stay is as enjoyable and memorable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Daniel,Thank you for your review and for choosing The Grand for your stay in York. I'm pleased to hear that you had a lovely stay with us.For your next visit, may I suggest considering an immersive experience at The Cookery School at The Grand? It offers a unique opportunity to engage in culinary artistry, whether you're a novice or an aspiring chef, providing a delightful and educational enhancement to your stay.We look forward to welcoming you back and ensuring your next visit is even more memorable.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Helen,Thank you for taking the time to share your experience and for your understanding regarding the location nuances of The Grand. I am delighted to hear that you had a great stay with us, despite the noise from the main road.For your next visit, please do not hesitate to contact us regarding your preferences and we will be more than happy to accommodate your requests.We look forward to the opportunity to welcome you back to The Grand, ensuring an even more comfortable and memorable stay.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Jeffrey,Thank you for your perfect rating of The Grand, York. We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our fine dining restaurant, Legacy. Our eight-course tasting menu is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Merryn,Thank you immensely for your splendid review and for choosing The Grand. I am elated to learn that your stay in the original part of our hotel, with its grand and beautifully appointed rooms, was to your utmost satisfaction.It's delightful to hear that our location served as the perfect base for your explorations on foot around the historic city of York. Additionally, I'm pleased that you found our breakfast delicious, an experience we take great pride in at The Rise, where we're dedicated to offering a variety of freshly prepared dishes that cater to all tastes.Should your travels bring you back to York, I would be delighted to welcome you again. With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Sophia,Thank you for sharing your delightful experience at The Grand. I'm thrilled to hear that your stay was lovely, with the spacious and airy room along with the friendliness and courteousness of our team contributing to your enjoyment.It's wonderful that you're considering returning to experience our spa. The Spa at The Grand is indeed a haven of relaxation, offering a range of indulgent treatments and serene facilities designed to provide a tranquil escape in the heart of York.We eagerly look forward to your next visit, where we hope to enhance your experience further, perhaps with a relaxing session at our spa or a culinary adventure at one of our acclaimed restaurants.Kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Peter,Thank you immensely for taking the time to share your exceptional experience at The Grand. As York's only five-star hotel, we strive to surpass our guests' expectations, and I am delighted to hear that we achieved this during your stay.It's wonderful to know that from the moment you arrived, our porter service and the friendly, knowledgeable demeanour of our team contributed to your memorable experience. Our commitment is to ensure every guest feels welcomed and cherished, and it's gratifying to learn that we succeeded.I am also thrilled you enjoyed your time at the 1906 Bar and found the ambiance and selection of drinks to your liking. It's great to hear that The Rise restaurant's breakfast and dinner offerings, particularly the vegan options, were delectable and added to your enjoyment.Should you plan another visit to York, please do not hesitate to contact me. I look forward to the opportunity to welcome you back for another splendid stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Alan,Thank you for sharing your wonderful feedback about your recent stay at The Grand. I am thrilled to hear that you enjoyed our prime location, nestled near the City Wall, Shambles, and the iconic York Minster, providing an ideal base to explore our historical city.It is delightful to learn that our team made a positive impression on you. Our aim is always to deliver Yorkshire hospitality at its finest, ensuring every guest feels warmly welcomed and valued.Should you plan a return visit to York, I would be pleased to assist you in making it even more memorable. Thank you once again for choosing The Grand, and I look forward to the opportunity to welcome you back.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Lisa,Thank you for your exceptional rating and for sharing your delightful experience at The Grand. I am thrilled to hear that you had a wonderful stay, finding the rooms beautiful and well-appointed, and our location ideal for exploring the charms of York.Your kind words about our friendly and helpful team are greatly appreciated and reinforce our commitment to providing outstanding service. We aim to ensure every guest feels welcomed and valued from arrival to departure.Thank you once again for recommending The Grand. I look forward to the pleasure of welcoming you back for another memorable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Zara,Thank you for your wonderful review. I am delighted to hear that your stay at The Grand met your expectations, providing a relaxing and elegant experience. Our aim is always to create an environment where our guests can enjoy the utmost in comfort and luxury.Thank you once again for choosing The Grand. I look forward to welcoming you back for another delightful stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Darren,Thank you for your fantastic review and for choosing to return to The Grand. I am delighted to hear that you enjoyed the comfort of our beds, the quality of our bar food, and the attentive service provided by our team. It is our pleasure to create an environment where every aspect of your stay is thoughtfully curated for your enjoyment.I am thrilled that you find the value of our service reflective of the experience we aim to provide, even at the upper end of York's pricing. Your recognition of this aspect is greatly appreciated and motivates us to continue delivering excellence.For your next visit, you might enjoy exploring our Cookery School for a unique and engaging culinary experience, adding another layer of delight to your stay with us.Thank you once again for your kind words. I look forward to the opportunity to welcome you back for another memorable experience at The Grand.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Arwa,Thank you for taking the time to share your rating regarding your recent stay at The Grand. I am concerned to see that your experience did not meet your expectations or the high standards we strive to uphold.While specific details of your experience were not provided, I am committed to understanding and addressing any issues you may have encountered. Our goal is to ensure every guest enjoys a comfortable and memorable stay, and it appears we fell short during your visit.I would welcome the opportunity to discuss your experience further and invite you to contact the hotel directly so we can address and rectify any concerns. Your feedback is invaluable in our continuous effort to improve our service and guest satisfaction.We hope to have the chance to welcome you back and provide you with the exceptional experience that so many of our guests have come to know and appreciate.Kind regards,Dylan CottrillGuest Relations Supervisor