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Opiniones sobre Tru By Hilton Yarmouth

2.5 out of 5
Tru By Hilton Yarmouth
10588 Starrs Road, Yarmouth, NS

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 506 de 676 opiniones" "
Evaluación: 8 - Bueno. 117 de 676 opiniones" "
Evaluación: 6 - Aceptable. 32 de 676 opiniones" "
Evaluación: 4 - Mediocre. 12 de 676 opiniones" "
Evaluación: 2 - Terrible. 9 de 676 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mary, Halton Hills

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de GM el 27 may. 2024
Thank you, Mary

8/10 Bueno

Pin-Chuan

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios
I stayed at Tru By Hilton Yarmouth, and it appears modern and clean. The staff is friendly, and the hotel is dog-friendly with a $15 pet charge. They offer 24/7 free coffee and tea, which is a nice touch. However, the bathroom lacks a fan to vent air or humidity, and the sound isolation is poor, as I could hear footsteps from upstairs and noise from adjacent rooms. The water pressure is not strong, but the variety of breakfast options—pancakes, hash browns, sausages, and scrambled eggs—though not very tasty, was okay. There are plenty of areas for dog relief, and the small pool is a bonus.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 27 may. 2024
Thank you, Pin

10/10 Excelente

Robert John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 27 may. 2024
Thank you, Robert

10/10 Excelente

Brett

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was easy
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 24 may. 2024
Thank you, Brett

10/10 Excelente

Kristen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean property, comfortable bed for me but my partner found the bed hard. Several shopping options are very close but there are no sidewalks so driving is safer. Only two miles or so from the ferry terminal, and the cost was excellent for what is provided. Stayed one night off the ferry and one night before the ferry. Breakfast for the second night stay was superior to the first, the hot dishes included cheese omelet, potatoes, and bacon, along with all of the other usual choices. Good coffee. Quiet night. Don't be put off by the small airport across the street; we did not notice any traffic at all. We would stay again.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 22 may. 2024
Hi Kristen, Thank you so much for your kind words and appreciation.

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 24 may. 2024
Thank you, Susan

10/10 Excelente

Yanmei

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff are all very enthusiastic, and the facilities and equipment are complete.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 21 may. 2024
Thank you, Yamei

10/10 Excelente

Jennifer

Se hospedó 3 noches en mayo de 2024
Respuesta de GM el 22 may. 2024
Thank you, Jennifer

8/10 Bueno

Sean, Lower Sackville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 20 may. 2024
Thank you, Sean.

10/10 Excelente

Murray

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 21 may. 2024
Thank you, Murray

10/10 Excelente

amy

Viajó con su familia
Le gustó: Limpieza, servicios
Very friendly and helpful staff. Very clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 12 may. 2024
Thank you, Amy

8/10 Bueno

Scott

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
overall a good hotel
Se hospedó 2 noches en mayo de 2024
Respuesta de GM el 12 may. 2024
Thank you, Scott.

8/10 Bueno

scott

Viajó con su pareja, Viajó por negocios
Overall a very good place to stay
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 6 may. 2024
Thank you, Scott

10/10 Excelente

Holly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 6 may. 2024
Thank you, Holley

10/10 Excelente

Ken

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 2 may. 2024
Thank you, Ken

10/10 Excelente

Curtis

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, Location, central to why I was there. Safe, RC MP office just a few buildings away. Lots of parking for easy access.
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 29 abr. 2024
Thank You, Curtis.

10/10 Excelente

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 29 abr. 2024
Thank you, Tracy

10/10 Excelente

YuLing

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Highly recommend!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 28 abr. 2024
Thank you, Yuling.

6/10 Aceptable

Haley

Viajó en grupo
Le gustó: Limpieza, personal y atención
Hotel was very bright and colourful when we arrived. Staff were very friendly and informative not matter the time of day. Breakfast provided was very good. Room was clean when we arrived, however it smelt like a mixture of pickles and Cesar salad. We also would have preferred a thicker comforter but overall enjoyed our stay and would stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 22 abr. 2024
Hi Haley, Thank you for your feedback on your recent stay at our Tru by Hilton property. We're thrilled to hear that you found our hotel bright, colorful, and staff members friendly and informative. We're also delighted that you enjoyed our breakfast offerings.However, we're concerned to learn about the unusual smell you experienced in your room. Please accept our sincere apologies for any inconvenience this may have caused. We will investigate this matter thoroughly to ensure that it is addressed promptly. It's possible that there may have been an isolated issue with the room's ventilation or cleaning products, and we will take immediate steps to rectify it.Regarding your preference for a thicker comforter, we appreciate your feedback and want to ensure your comfort during your stay. We do have heavier blankets available upon request, and our team is always ready to assist with any additional needs or preferences our guests may have.

8/10 Bueno

Bernard

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property, very friendly staff that keeps the Hotel spotless. Good breakfast with plenty of choices. My only complaint, hence the 4 stars, is in the room there was only 1 chair and of all the types a computer chair. It wasn’t to comfortable.
Se hospedó 3 noches en abril de 2024
Respuesta de GM el 22 abr. 2024
Hi Bernard, thank you for your feedback on your recent stay. We're thrilled to hear that you enjoyed our beautiful property, friendly staff, and satisfying breakfast offerings.Regarding the room's seating arrangement, At Tru by Hilton, we carefully design our rooms to maximize both functionality and space efficiency. The choice to include a single desk chair aligns with our brand's design philosophy. While we understand that individual preferences for seating may vary, our room sizes may not always accommodate additional seating options beyond the desk chair. We truly appreciate your understanding and feedback, as it helps us continually improve and enhance the guest experience.

8/10 Bueno

Ellina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 22 abr. 2024
Thank you Elina.

10/10 Excelente

Robyn

Se hospedó 3 noches en abril de 2024
Respuesta de GM el 12 may. 2024
Thank you, Robyn

10/10 Excelente

Larry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms very clean and fresh. Loved the pillows they were so comfortable. Often times hotel pillows are very full and stay that way when you lay on them leaving a stiff neck in the morning. With these pillows your head just sinks into them. No waking up with a stiff neck or in my case terrible headache.Showers were great. Staff were very friendly and helpful. Overall great atmosphere. Will definitely be back!!!!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 24 abr. 2024
Thank you, Larry,

10/10 Excelente

Murray

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 17 abr. 2024
Thank you, Murray

10/10 Excelente

cindy

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful lobby area, so many people gathered to have fun together. So nice to see that these days. The breakfast was marvelous! So many choices, it was hot and delicious. The staff were extremely friendly and efficient. It was a terrific experience. I would recommend staying here.
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 15 abr. 2024
Thank you, Cindy

10/10 Excelente

Steve

Se hospedó 1 noche en abril de 2024
Respuesta de GM el 5 may. 2024
Thank you, Steve.

10/10 Excelente

Jacquelyn

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Tru is a great hotel! We are usually there for hockey and have stayed multiple times now. They have a great little hotel for kids or just business and a great free hot breakfast. Would recommend to anyone to stay here!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 15 abr. 2024
Thank you, JacquelynIt was such a pleasure to hear your positive feedback. Your time is greatly appreciated.

10/10 Excelente

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 15 abr. 2024
Thank you, JessicaAppreciate your time.

6/10 Aceptable

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Walls were very thin. You can hear conversations. Also quite loud on the upper floors. You can hear every footstep.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 14 abr. 2024
Hi John, Thank you for your feedback. I appreciate your concern and have this issue on the agenda for our next upgrading and capital budget.

10/10 Excelente

Amanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 15 abr. 2024
Thank you, Amanda. appreciate your time and feedback.

10/10 Excelente

Laura

Was a later check in and Sophie was such a sweet person to arrive to. Without being asked she moved me away from a visiting team to a quiet floor and I slept so great. In the morning I hit the very well equipped gym and enjoyed how many amenities were available. Have told several friends it is the new favourite place to stay in Yarmouth. Thanks Sophie!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 14 abr. 2024
Hi Laura, Thank you so much for your kind words! We're delighted to hear that Sophie went above and beyond to ensure you had a pleasant stay. It's wonderful to know that you enjoyed the quiet floor and the well-equipped gym. We truly appreciate your recommendation and can't wait to welcome you back to your new favorite place in Yarmouth!"

10/10 Excelente

Trudy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked everything about the property from check in to checkout!!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 13 abr. 2024
Hi Trudy, thank you for your time and kind words.

10/10 Excelente

Rose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 14 abr. 2024
Thank you, Rose

10/10 Excelente

Courtney

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely staff and clean rooms
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 13 abr. 2024
Thank you, Courtney

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 13 abr. 2024
Thank You, Julie

10/10 Excelente

Candace

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 7 abr. 2024
Thank you, Candace

6/10 Aceptable

Jack

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
Checking in at 4pm I should not have to wait for staff to verify room availability if check-in is listed as 3pm.the room is noisy from outside noise and footsteps from above floors, despite being newly renovated and across from an airport, this was overlooked.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 6 abr. 2024
Hi Jack, Thank you for your feedback. I have emailed you to your mailbox. Appreciate your time.

10/10 Excelente

Terri

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Right from the check in we were impressed and it continued right on through the weekend.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 2 abr. 2024
Thank you, Terri

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are clean, comfortable and still feel new. The staff is friendly and seem happy to see guests. I like the breakfast is included, no it's not amazing but you can find something to get your day started off on the eight foot. The water and ice dispenser at the elwvators in the lobby is a very nice touch. The fact that it's beside a Frenchies used clothing store is an addes bonus. We'll be back.
Se hospedó 3 noches en marzo de 2024
Respuesta de GM el 2 abr. 2024
Craig, thank you for your kind words. We look forward to welcoming you back.

10/10 Excelente

Marie

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Staff were very friendly, facilities were very clean, breakfast fully met our needs. Price was very good.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 2 abr. 2024
Thank you, Marie. Appreciate your time.

10/10 Excelente

Trinity

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay! Highly recommend
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 30 mar. 2024
Thank you, Trinity

10/10 Excelente

Justin, Kentville

Viajó con su familia, Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff and Pet friendy our puppy had a blast greeting the staff everyday. The lobby is spacious and clean and the breakfast was awesome. Kids really enjoyed the games area. Rooms were quiet, and beds comfortable.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 25 mar. 2024
Thank you, Justin

4/10 Mediocre

Madison

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Everything else was great. However I stayed in room 205 and all day I could hear the pool/waterslide as if I was right there. Obviously no sound proofing in that room. Kids screaming and having fun. Sounded like my room was poolside.. cause it was
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 25 mar. 2024
Hi Madison, I am so sorry to hear that you had a noisy room because of the water slide. It was because our pool was not functional, and the load was on the slide. We will make sure we keep you up on high floors next time.

10/10 Excelente

Brittney

Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 13 abr. 2024
Thank you, Britney

8/10 Bueno

Murray

Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 25 mar. 2024
Thank you, Murray

6/10 Aceptable

Karianne

Le gustó: Personal y atención
Love the breakfast and rooms are clean and cozy. Pool was wayyyy too cold and overpacked.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 25 mar. 2024
Hi Karianne, Thank you for your kind words, Our pool water pump broke, there pool heating was affected by that. We have been working on it and got it fixed now. Kind Regards,

10/10 Excelente

sean

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was very nice
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 20 mar. 2024
Thank you, Sea.

8/10 Bueno

lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 18 mar. 2024
Thank you, Lisa,

10/10 Excelente

Catherine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 17 mar. 2024
thank you , Catherine

8/10 Bueno

Kimberly

Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 6 abr. 2024
Thank you, KimberlyAppreciate your time.