6/10 Aceptable
Michelle C., England
4 sept. 2025
Le gustó: Limpieza
Easy check in for us following instructions given. Stayed in many villas and this is a first to have no house keeping done during 12 night stay. Bath towels changed once and bed made, not changed. Nothing else. Pool cleaned 3 times aswell. Now we love our privacy but more care needed. We are clean people and clean daily but vacuum was rubbish and very little to clean with. Had to contact dream Homes regarding no water one day and i didn’t like the way i was spoken too. I had shampoo on my hair and then the water went off, i class that as an emergency, didn’t like my ringing them back to ask what was happening. Again had to contact them as the air con in the bedroom broke, just came up with E1? Error? My husband contacted them and within a few days a new machine was installed. During that time it was too hot for us, we slept downstairs on the bed settee to use that air con. Would of been nice to have been offered a fan. Location- we like being down near the harbour end so got the bus most evenings from San Martial, no problem with that and a taxi back. I must say the double bed is the most comfortable bed on holiday i have ever stayed in and it's massive! Villa size for us was fine but we did think more people would of been to much. Just 3 of us. A MUST is sunbed mattresses, only 2 very thin ones there, not good enough. Kitchen was fine, worked everything out there.We said we won't book with dream homes again, that need to learn customer service and housekeeping a must.
Michelle C.
Se hospedó 12 noches en agosto de 2025