We booked this villa requiring, as advertised and confirmed, a 4 bedroom villa for my adult family.
However, we were so surprised to find the master/ fourth bedroom and ensuite bathroom locked. We found it so difficult to get a reply from Karen, the host, and had to get Vrbo to do so. When we finally spoke to her, already over an hour after check in, she said that because we were a party of 6 we were only entitled to 3 bedrooms and would require a further payment for the fourth bedroom. She tried to claim that this was in the listing/contract!!!!This is completely incorrect and thankfully Vrbo backed this up and spoke to her directly. She was unable to see this complaint from our point of view as a family on holiday and was rude and aggressive. Because of her obstinance and greed, one of our party had to sleep on the sofa for the first night until the fourth, master bedroom was then opened. This is completely unacceptable and ruined our arrival. Vrbo offered to re-accommodate us but we decided to stay rather than ruin more of our holiday. It's such a shame about the hosting because the villa, a little tired in places, was what we needed and once the property booked was made available was a good size.