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Opiniones sobre Mercure Kooindah Waters Central Coast

4 out of 5
Mercure Kooindah Waters Central Coast
40 Kooindah Boulevard, Wyong, NSW

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 328 de 671 opiniones" "
Evaluación: 8 - Bueno. 249 de 671 opiniones" "
Evaluación: 6 - Aceptable. 62 de 671 opiniones" "
Evaluación: 4 - Mediocre. 23 de 671 opiniones" "
Evaluación: 2 - Terrible. 9 de 671 opiniones" "

8,8/10

Limpieza

8,6/10

Personal y atención

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Angela

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Tim el 30 abr. 2024
Dear Angela,Thank you for your review, we hope that you enjoyed everything and come back for a holiday soon!Kind Regards,Tim - Assistant Manager

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Very clean
Se hospedó 1 noche en enero de 2024
Respuesta de Tim el 30 abr. 2024
Dear David,Thank you so much for your kind review! We hope you come back again soon!Kind Regards,Tim - Assistant Manager

2/10 Terrible

Michelle

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were placed into a room on the top floor that was not ventilated at all and therefore was stifling to say the least. I had to ask for them to do something about the air conditioner that was not working. They did place us into a lower floor but it was frustrating to have to ask. We booked dinner at the restaurant through front desk only to have to stand and wait while the staff member tried to work out why we were not booked in and couldn’t provide us with a table. After about 10 minutes she did find us a table but it was unprofessional and unorganised of them to confirm they had booked it but then be told it wasn’t. We were then told we couldn’t have the room for the entire stay and that we would need to move last night so when we packed everything into the car to move rooms we were told last minute at the front desk that we didn’t need to move and that someone should have called us. No one called us or communicated! Either way we won’t be staying at this one again.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tim el 30 abr. 2024
Dear Michelle,We are so sorry for your experience at Mercure Kooindah Waters. We hope that you can give us another chance to prove we can do so much better! If you would like to call the hotel and speak further regarding this I am always here. Kind Regards,Tim - Assistant Manager

10/10 Excelente

Claire

Se hospedó 2 noches en diciembre de 2023
Respuesta de Tim el 30 abr. 2024
Dear Claire,Thank you so much for your high score review! We hope you come back again very soon!Kind Regards,Tim - Assistant Manager

8/10 Bueno

Chris

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Overall, most things were very good. A good asset is your staff who were unfailingly helpful, friendly, courteous and welcoming. We enjoyed our room which was spacious, clean and modern. We opted for the 'eco' choice and passed on a refresh of towels during our two night stay. Best to have more towel-rails available if you're encouraging this option. And perhaps some new towels and one of the two was rather threadbare. We had two breakfasts and one dinner during our stay. The breakfasts were a 'treat' with every possible option on offer and the hot breakfast choices were varied daily - well done! We had one dinner in the dining room and this was a treat too. Danielle made us very welcome and was helpful with the menu and professionally attentive. We loved the broad range of menu options, quality and quantity of our meals and the presentation. Again, well done. On both evenings we opted for a stroll in the streets adjoining the property and this was peaceful and easy. We were a bit disappointed that we (not golfers) were not permitted access to the course pathways as we would have loved to explore more of your beautiful landscaping. Overall, a relaxing and very enjoyable stay! Thanks.
Se hospedó 2 noches en diciembre de 2023

4/10 Mediocre

Gabriel

No le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Reception el 13 nov. 2023
Thank you for your review.

2/10 Terrible

Dave

Se hospedó 1 noche en octubre de 2023
Respuesta de Reception el 13 nov. 2023
Thank you for your review.

8/10 Bueno

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A short break
From the check in to check out.the bed was so comfortable we had a fantastic sleep, the room was so relaxing, comfortable. We will definitely stay here again and recommend this place . The inside pool was beautiful to swim in , breakfast was not fantastic but good. Service was lovely in all areas.
Se hospedó 2 noches en octubre de 2023
Respuesta de Tim el 13 nov. 2023
Thank you so much for taking the time to review your stay. We are so glad you had a great sleep and that you were comfortable for your stay. We hope to welcome you back at Mercure Kooindah Waters soon. Kind Regards,Tim - Assistant Front Office Manager

10/10 Excelente

Tania

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relations el 29 sept. 2023
Hi Tania,Thank you for the 5 out of 5 score!We hope to see you again soon.

4/10 Mediocre

Amanda

Se hospedó 3 noches en septiembre de 2023
Respuesta de Reception el 13 nov. 2023
Thank you for your review.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relations el 29 sept. 2023
Thanks for the great review score!We look forward to your next visit.

6/10 Aceptable

Natalia

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jake Chambers el 6 sept. 2023
Hi Natalia,We are sorry to hear you did not enjoy your stay with us. I would like to know more and get some feedback from you if possible.If you get some free time please call the hotel and ask for me directly.

6/10 Aceptable

Karin

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It could do with some refurbishing inside the units and outside could use a paint. Room service menu is very limited and doesn’t cater enough for veg eaters.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jake Chambers el 6 sept. 2023
Hello Karin,Thank you for the feedback. We apologise that your room was not up to standard.We have launched our new spring menu stating this week. Please feel free to head to our website and check it out and let us know what you think.Hope you have a good day - we hope to see you again.

8/10 Bueno

osamu

Se hospedó 1 noche en agosto de 2023
Respuesta de Jake Chambers el 6 sept. 2023
Hello Osamu,Thank you for the good review! Please let us know what we could have done to make it a 10/10 experience.Looking forward to your next visit.

10/10 Excelente

Kim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Such a lovely place to stay, comfortable and spacious room.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jake Chambers el 6 sept. 2023
Hello Kim,Thank you for the great review!Please visit again soon.

8/10 Bueno

Kyungho

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Air conditioning in bedroom needs to be operated by customer for temperature
Se hospedó 1 noche en agosto de 2023
Respuesta de Jake Chambers el 6 sept. 2023
Hello Kyungho,Our Air conditioned rooms do have a panel on the wall so that our guests can adjust the temperature to their needs.Next time you come visit and you need assistance with it please do not hesitate to ask.

10/10 Excelente

David

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Terry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s a wonderful place to stay
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Daniel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations el 2 jun. 2023
Dear Daniel,Thank you for taking the time to rate our hotel. We're delighted to see that you enjoyed your stay at Mercure Kooindah Waters Resort. We are looking forward to your next visit.

8/10 Bueno

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The golf course looked fantastic and would love to have a round there one day.
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations el 2 jun. 2023
Dear Ian,We appreciate your positive feedback. If you would like to come back for a visit and book our golf course we have Stay and Play packages on our website.

8/10 Bueno

Marina

Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations el 2 jun. 2023
Dear Marina,We're grateful for your positive review, thank you for choosing to stay with us.

8/10 Bueno

Raymond

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice 1 bedroom villa in beautiful surroundings of a golf course. Well equipped and furnished except the washing machine was unusual and the shower was over the bath. Lovely bar and dining facilities, pool and tennis courts but we did not use them during our two night stay. Easy access to shopping and cafes of Wyong
Se hospedó 2 noches en abril de 2023
Respuesta de Guest Relations el 2 jun. 2023
Dear Raymond,Thank you for taking the time to rate our hotel. We appreciate your positive feedback. On your next return please feel free to call us to make a booking for a room with walk in showers as we have them available. We look forward to hearing from you.

10/10 Excelente

Tim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were so friendly and welcoming
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations el 2 jun. 2023
Dear Tim,We appreciate the kind words and are delighted to hear that you enjoyed your stay with us!We look forward to coming back to visit.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Guest Relations el 2 jun. 2023
Dear Melissa,Thank you for taking the time to rate our hotel, we appreciate your positive feedback.

4/10 Mediocre

Karissa

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
We did not like that the shower was over a bathtub. I had to assist my elderly family member in and out of the shower due to high tub walls. One of our bath towels was so thin it was see through. The rooms were advertised as joined but they were two separate rooms with a common hallway.
Se hospedó 1 noche en abril de 2023
Respuesta de Guest Relations el 2 jun. 2023
Dear Karissa,Thank you for your feedback. We apologise for the inconvenience caused by the shower being over a bathtub.For your next visit please call our hotel directly on 02 4355 5777 and speak to our reservation team to ensure we can allocate you a room with a walk in shower.Thank you for choosing to stay with us, and we hope to see you again soon.

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2023
Respuesta de Reservations el 1 abr. 2023
Thank you so much for your great review! We hope to see you again soon!

8/10 Bueno

Samantha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en marzo de 2023
Respuesta de Tim el 12 mar. 2023
Hello Samantha,Thank you so much for the great review! We hope to have you stay here again soon. Kind Regards,Tim - Assistant Front Office Manager

8/10 Bueno

Gerald

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property is looking like it needs a little love but the indoor pool is fantastic. I also booked what I thought was a room in the main part of the hotel with a king bed but was sent to one of the other townhouses with only a queen. I had to work as soon as I arrived so didn’t notice until late.
Se hospedó 1 noche en febrero de 2023
Respuesta de Reservations el 2 mar. 2023
Thank you for your review.

10/10 Excelente

Scott

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were excellent: very friendly, helpful staff
Se hospedó 1 noche en febrero de 2023
Respuesta de Zavannah Elliott - Front Office Manager el 1 mar. 2023
Thank you for taking a moment from your busy schedule to share your experience! I am pleased to see that you enjoyed your stay. Thank you for recognizing the friendly and helpful service of our hotel staff. We look forward to welcoming you back to our property in the not-too-distant future.All the best,

4/10 Mediocre

Nathan

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Rooms require major overhaul. For the amount paid you would expect alot more. Staff and main building excellent. Food amazing bar and resturant fantastic. Just the room doesnt meet the price point
Se hospedó 2 noches en febrero de 2023
Respuesta de Zavannah - Front Office Manager el 1 mar. 2023
Thank you for choosing to stay at the Mercure Kooindah Waters.We are very sorry to hear that you were disappointed with the accommodation, I will pass your feedback on to our upper management I am thrilled to know that our dedication to hospitality and service shone through. our team will be glad to know you felt like a VIP while you were with us, and we will pass along your kind words to every member of our team.

8/10 Bueno

Geraldine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms were spacious. However beds were not so comfortable
Respuesta de Mercure Kooindah Waters el 14 ene. 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 Excelente

Rui

Se hospedó 3 noches en enero de 2023

8/10 Bueno

SHIJIE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The price wasn’t too bad. However only 1 restaurant and not walkable distance to any other cafe or restaurant
Respuesta de Mercure Kooindah Waters el 14 ene. 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 Excelente

cheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good over night stay
We had an overnight stay here as we were going to a function on the central Coast. Had a one bedroom and I must say it was Spacious and clean. Bar shuts at nine pm though.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Mercure Kooindah Waters el 14 ene. 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 Excelente

Pooja

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Serene and calm resort
Respuesta de Mercure Kooindah Waters el 14 ene. 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 Excelente

Estrella

Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Luke

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice, highly recommend.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Mercure el 14 ene. 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

4/10 Mediocre

Jeffrey

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Smell of sewerage. Staff didn’t care about complaints. VERY tired
Se hospedó 5 noches en octubre de 2022
Respuesta de Tim el 16 oct. 2022
Thank you for your review.

10/10 Excelente

Graeme

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good modern accommodation
Se hospedó 1 noche en septiembre de 2022
Respuesta de Tim el 24 sept. 2022
Thank you so much for your great review. We hope to see you again soon.

10/10 Excelente

Toni

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place we stay for one night rooms are a bit dated but over all it was ok and I will go back
Se hospedó 1 noche en septiembre de 2022
Respuesta de Tim el 18 sept. 2022
Thank you so much for your review. Hope to see you here at Mercure Kooindah Waters again soon.

10/10 Excelente

Mashaba

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy check in and parking. Quiet apartment style hotel room, nice indoor heated pool.
Se hospedó 2 noches en julio de 2022
Respuesta de Tim el 7 ago. 2022
Thank you so much for your review. I am so glad you had a great time here. We look forward to seeing you again soon.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good quality hotel providing comfortable, relaxing stay
Se hospedó 1 noche en julio de 2022
Respuesta de Tim el 7 ago. 2022
Thank you so much for your review. I am so glad you had a great time here. We look forward to seeing you again soon.

4/10 Mediocre

Stuart

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
A bit run down. It needs a makeover.
Se hospedó 1 noche en julio de 2022
Respuesta de Tim el 27 jul. 2022
Thank you for your review.

6/10 Aceptable

Semra

Le gustó: Servicios, estado de la propiedad e instalaciones
The area itself is quite picturesque and lovely. My room wasn’t very tidy upon arrival and I needed to get housecleaning to give things a quick clean after finding some pubic hair in the bath area. They were on to it quickly. I went for a snack and they were out of ingredients for a few meals and cocktails. I then waited for a while and the person who took my drink order went home for the evening and didn’t end up placing it though. This was fixed up along with my food once I followed it up after a big wait. Breakfast was nice and the staff at the counter were friendly.
Se hospedó 1 noche en julio de 2022
Respuesta de Tim el 24 jul. 2022
Thank you for your review. I'm sorry that you had a few problems with your stay. I hope you will give us another try in the future.

10/10 Excelente

Laura

Viajó con su pareja, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en julio de 2022
Respuesta de Tim el 15 jul. 2022
Thank you for your feedback! Hope to see you again soon. Kind Regards, Tim - Assistant Front Office Manager

10/10 Excelente

David

Se hospedó 1 noche en junio de 2022

10/10 Excelente

James

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property has a nice ambience, homey and welcoming
Se hospedó 1 noche en mayo de 2022
Respuesta de Zavannah Elliott Assistant Front Office Manager el 20 may. 2022
Hi James, Thank you so much for staying with us and for sharing your experience here. We love to hear that you found the ambience welcoming and enjoyed your experience here. Hopefully we will get the chance to welcome you back here at Kooindah Waters

10/10 Excelente

lindsay

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a lovely one night stay at this property and were treated like royalty the whole way. Although the two bedroom units are a little dated all the furnishings were still in pretty good condition however a bit of a re-paint and re-carpet wouldn’t hurt. The food was lovely, room service was prompt and it was really nice to see a return to buffet breakfasts.
Se hospedó 1 noche en mayo de 2022
Respuesta de Tim el 11 may. 2022
Thank you so much for staying with us and for sharing your experience here. We love to hear that you a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters Kind Regards, Tim Murphy - Assistant Front Office Manager

8/10 Bueno

Anthony

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in staff were great; very helpful and courteous. rooms are a good size and clean with good facilities. I'd love to stop and play golf next time I'm there.
Se hospedó 1 noche en abril de 2022
Respuesta de Tim el 7 may. 2022
Thank you so much for staying with us and for sharing your experience here. We love to hear that you had a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters. Best wishes, Tim Murphy - Assistant Front Office Manager

10/10 Excelente

Anfisa

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The pool facilities and friendly staff, the spa. Wonderful stay- thank you
Se hospedó 1 noche en marzo de 2022
Respuesta de Zavannah Elliott Acting Front Office Manager el 16 abr. 2022
Thank you so much for staying with us and for sharing your experience here at Mercure Kooindah Waters. We love to hear that you a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters