Dear Michelle, we are sorry to hear that you think the house needs some love. We have PM’d you to gain additional feedback so that we can continue to strive to make every stay exceptional and every guest 100% satisfied!

I'm glad you seemed to enjoy your stay; however, we specifically ask in both the listing & welcome message that renters follow our request to not attempt to access the waterfall. We are shocked and angered by your blatant disregard of your safety and our rules. The very vertical cliffside is treacherous as well as littered with large amounts of broken glass from decades past. Additionally, to mention this in your review adds an extra level of disregard. We hope future renters are more respectful of our wishes, so to continue to be able to offer a safe place to enjoy.

We're sorry you had an unsatisfying experience on the last morning of your stay. I was notified by Orange & Rockland Utilities that the electricity went out because of weather in the area at 6:14AM on your last morning and was restored a few hours later at 9:29AM, about 10 minutes before you texted us that you had left the cabin at 9:40AM. As mentioned in our write-up, "In bad weather, power can be unpredictable. There is no generator." We also mentioned we were in the process of setting up a generator and we now have one fully operational, ready to run the cabin for up to a week. As far as us telling you to "rent elsewhere", we were extremely surprised and worried to find out AFTER the power had gone out that there were guests with special needs. Chrissy was particularly worried while on the phone with your friend, and again, trying to help. Later, when you contacted us again, we did mention that if we had been informed in advance that people staying with us had special medical needs, we may have advised you to not book a secluded cabin in the woods, as power is more likely to go out in that type of environment. It is hard to help and properly advise if we do not have the information in advance, as was the case here. Again, we are sorry for the inconvenience and the unpredictable weather. We thought a refund of the $50 cleaning fee was appropriate for the three hours the electricity was out; I'm not sure how you calculate that half your 3 night trip was ruined. Good luck to you, Pamela.