Entrada de la propiedad
Ver disponibilidad

Opiniones sobre Wynnstay Arms, Wrexham by Marston's Inns

2.5 out of 5
Wynnstay Arms, Wrexham by Marston's Inns
Yorke Street, Wrexham, Wales

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 144 de 397 opiniones" "
Evaluación: 8 - Bueno. 138 de 397 opiniones" "
Evaluación: 6 - Aceptable. 68 de 397 opiniones" "
Evaluación: 4 - Mediocre. 31 de 397 opiniones" "
Evaluación: 2 - Terrible. 16 de 397 opiniones" "

7,8/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

MARÍA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy céntrico. Los empleados son muy amables.
Se hospedó 3 noches en septiembre de 2022
Respuesta de wynnstay el 1 oct. 2022
thank you

4/10 Mediocre

barry

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
The hotel side of things was fine. The room was clean and comfortable and good value. The service in the bar was something else. At first the service to the table was ok but soon got slower so we ordered digitally. This was very hit and miss with long waits. One order wasn't delivered at all. We were told that none of the staff had acknowledged the order within 10 minutes it had automatically been returned. We oredered food which took an hour and a half to come. In the meantime my daughter went to the room and I went to the shop to get her some snacks. On my return the security person reprimanded me for bringing my own food into the pub and told me I had to take it upstairs immediately as they sold food. I explained how long we had been waiting and he apologised. I was very disappointed with he whole experience.
Se hospedó 1 noche en mayo de 2021
Respuesta de Reservations el 9 jun. 2021
Hi Barry, thank you for your feedback. We're glad you enjoyed your stay in the hotel and are sorry that the restaurant/bar let you down. We will take your comments directly to the team to ensure mishaps like this don't happen again. We will also speak with our security company for the way in which they convey this to guests. We hope this wouldn't put you off staying in future so we can demonstrate the right level of service you should have received.

10/10 Excelente

José Ángel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2019
Respuesta de Reservations el 19 sept. 2019
Thank you for your kind feedback

10/10 Excelente

duncan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great stay very close to everything.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access, with parking. Polite and helpful staff. Good value for money. Would book again. What I did not like was central Wrexham on a bank holiday Saturday, cup final day. The whole of Wrexham was drunk... but not the staff. It was a laugh.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

John

Viajó con su pareja
Le gustó: Personal y atención
The property looked tired and worn. Our bedroom seemed to overlook the area where the local alcoholics congregate and we were woken by loud shouting at 4am which continued for some time. The staff, however, couldn’t have been more friendly and helpful. The breakfast was excellent and the price of the stay was about one third cheaper than the nearby Premier Inn. Probably wouldn’t choose to stay there again but it was actually good value for a short stay.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

John

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The hotel is very outdated and needs some money spent on it. The bar furniture is sticky and worn out. The hotel room was cramped but pretty clean and the bathroom although clean and tidy is again outdated. The main problem is the noise from guests coming back in the early hours and well lubricated including their voices but not a lot you can do about it. Is it value for money - yes Breakfast is extra but great value,hot and quick couldn't fault it. I would give this hotel 5/10. Also post code takes you to the other side of town. Use the address John
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Caitlyn

Se hospedó 1 noche en abril de 2024

8/10 Bueno

MICHAEL

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Patrick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great visit over the weekend. Pleasant area, enjoyed great meals.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Catrin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
When we arrived the staff were very friendly, we had already checked in online but were informed the system was new and they were just getting used to it. No problems with the check in process and we were up in our room very swiftly with great instructions from the staff. Got into our room to realise that only 2 of the 3 required beds had been assembled and made up. I went down to reception to inform them of this and they said they would send someone up whilst we were out getting something to eat. We arrived back 2 hours later to the bed still not being assembled and we had 2 kids who were ready for their beds. Another trip down to reception and they sent someone up within 5-10 minutes and she assembled the bed for us. We booked a family room, sadly this was situated at the front of the property. Not far from the entrance to the pub but also was very close to bars nearby. Unfortunately, the nearby bars were very noisy until about 3.30am which disrupted our sleep considerably. Apart from that, the room was as expected for the price. No concerns really. Not sure if there are any other family rooms in the hotel but surely these would be better in the quieter rooms at the back over the hotel.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Kirandeep

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Sai

Se hospedó 1 noche en febrero de 2024
Respuesta de Ian el 18 feb. 2024
Thank you for your review

8/10 Bueno

Janice

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Needs a revamp
Se hospedó 1 noche en febrero de 2024
Respuesta de Vikki el 17 feb. 2024
Thank you for your comments.

4/10 Mediocre

Tracy

Se hospedó 1 noche en febrero de 2024
Respuesta de Wynnstay Arms el 4 feb. 2024
Thank you for your feedback.

6/10 Aceptable

Kelly

Viajó con su familia
No le gustó: Comodidad de la habitación
Noisy street view.
I have stayed at this hotel many times now while visiting my daughter in university and always had a comfortable stay however this time my room was at the front of the building overlooking the street and the noise was unbearable it was a Saturday night and from 10pm until at leat 3am myself and child were unable to sleep at all. We also found that the bathroom in this room had yet to be cleaned from the previous guest as there were lids from razor's on the floor and a stained plaster that looked like it had come from someone's heel. We have never had issues staying here in the past and always had a pleasant stay overlooking the car park.
Se hospedó 1 noche en enero de 2024
Respuesta de Ian el 2 feb. 2024
Thank you for your comments, we are sorry about the cleanliness, we will take this up with our housekeeping team

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Ian el 23 ene. 2024
Thank you for your review

6/10 Aceptable

Nick

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Cheap, dated, would be ok if the wifi was sorted
A very basic , dated hotel as soon as you get past reception area . Plus points , good , free parking , very nice reception staff. Comfortable bed, decent size TV . Negative , next to no wifi anywhere other than downstairs , which is ok, but say so in the add . And certainly don’t have in room cards bragging free wifi. General condition and decor very much , crossroads motel from the 80’s . Anyone else remember seeing an ashtray built into a lift ?? Shower is a mixer tap so either going to freeze or melt your skin off when someone else in the hotel flushes …
Se hospedó 2 noches en enero de 2024
Respuesta de Ian el 23 ene. 2024
Thank you for your comments, Very sorry about the shower tap. As you can appreciate this is a very old building and there are a few Quirky features.

10/10 Excelente

Charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Ian el 23 ene. 2024
Thank you for your review

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
1 night stay
Great room plenty of space comfortable beds Bath & Shower Tv and free wi-fi Complimentary tea coffee biscuits also
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ian el 25 dic. 2023
Thank you for your comments

6/10 Aceptable

IRENE

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
We had a good stay.Bit noisy with people coming out of pubs shouting plus church clock sounding out every hour.Had a bath but couldnt pull plug out as the chain wasnt attached to it but cleaner managed to pull it out with pliers.Would stay there again though as it is very convenient for pubs restaurants and shops.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ian el 19 dic. 2023
Thank you for your comments

8/10 Bueno

Paul

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ian el 15 dic. 2023
Thank you for your review

10/10 Excelente

Gary

FANTASTIC ALL THE TIME
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ian el 9 dic. 2023
Thank you for your comments

8/10 Bueno

David

Se hospedó 1 noche en diciembre de 2023
Respuesta de Ian el 9 dic. 2023
Thank you for your review

10/10 Excelente

Carl

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
Was clean and tidy service was great friendly place
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ian el 5 dic. 2023
Thank you for your comments

10/10 Excelente

KM

Se hospedó 2 noches en noviembre de 2023
Respuesta de Ian el 22 dic. 2023
Thank you for your review

10/10 Excelente

Gary

ABSOLUTELY BRILLIANT
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ian el 28 nov. 2023
Thank you for your comments

6/10 Aceptable

Rune

Viajó por negocios, Viajó en grupo
Dårlig renhold av rommet. Badet holder standar som danskebåten fra 80 tallet. Meget hyggelig og serviceinnstilt personalet
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ian el 28 nov. 2023
Thank you for your comments

10/10 Excelente

Martin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Facilities and food more than adequate, and quiet for a city centre location, however, it was the warm welcome which I will remember.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ian el 28 nov. 2023
Thank you for your comments, we look forward to seeing you again

6/10 Aceptable

John

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Nice breakfast but rooms need revamping.
Good size room and excellent breakfast but very poor shower and bathroom. Room was also very hot even at this time of the year.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ian el 19 nov. 2023
Thank you for your comments

10/10 Excelente

Barrie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Ian el 20 nov. 2023
Thank you for your review

4/10 Mediocre

Jack

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Flakey walls
Walks were flaking paint, room wasn’t clean, bathtub was disgusting, service were rude at reception and did not listen to me.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ian el 18 nov. 2023
Very sorry about that. We are trying to get round to every room but it is taking time

6/10 Aceptable

M

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Shame about the condition of the rooms
Excellent location, and the staff are very helpful. However, the rooms are badly in need of a refurb, very poor.
State of my bedroom wall.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ian el 17 nov. 2023
We are sorry about this.

10/10 Excelente

Dai

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Ian el 17 nov. 2023
Thank you for your review

10/10 Excelente

Kenneth Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ian el 10 nov. 2023
Thank you for your review, we look forward to seeing you again

8/10 Bueno

Stephanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Its handy for town and in a good location
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ian el 7 nov. 2023
Thank you for your comments

2/10 Terrible

George

Arrived and it was locked and couldn’t get into the hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ian el 4 nov. 2023
I am very sorry about that, i am confused why you couldn't get into the hotel as reception is manned 24 hours, if it was to check in then check in starts at 2pm, as check out is not till 11am.

6/10 Aceptable

Nathan

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Rundown and noisy. They could make some easy fixes, like replacing the shower curtain and light bulbs -- the main light in the room flickered on and off. Staff was very nice, and the location is good, but the quality of the rooms seem neglected.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ian el 27 oct. 2023
Sorry about this

6/10 Aceptable

delphine

Se hospedó 1 noche en octubre de 2023
Respuesta de Ian el 27 oct. 2023
Thank you for your comments

10/10 Excelente

Scott

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff were excellent and friendly, massive room, good food and great location
Se hospedó 2 noches en octubre de 2023
Respuesta de Ian el 27 oct. 2023
Thank you for your comments

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ian el 13 oct. 2023
Thank you for your review

6/10 Aceptable

nigel

Se hospedó 2 noches en septiembre de 2023
Respuesta de Ian el 20 oct. 2023
Thank you for your review

8/10 Bueno

Barry

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Good value for money, could do with updating and the cleaning could be better. Overall if you want a cheap stay over this would be good.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ian el 29 sept. 2023
Thank you for your comments

10/10 Excelente

Cesar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful all around
Stopped n stayed the night/day. very nice hotel-staff was wonderful, room was what we expected size wise lol, comfy and clean, townspeople are wonderful , The Fat Boar next door is a great stop to grab a pint
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ian el 23 sept. 2023
Thank you for your comments

8/10 Bueno

David

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very comfortable in a good location
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ian el 23 sept. 2023
Thank you for your comments

6/10 Aceptable

Ursula

Viajó con su familia
No le gustó: Servicios
The town center is depressed and lacks any vibrancy. The hotel must once have been attractive, but now it’s a hangout for TV sports watchers, pool players and (friendly) rowdy locals. Room was okay, rather run down, but the bed was comfortable. Helpful staff.l
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ian el 16 sept. 2023
Thank you for your comments

8/10 Bueno

Lorna

Le gustó: Personal y atención, servicios
It wasn’t the most modern property but it has lots to offer in terms of convenience & access to shops & eateries. The beds were so comfy & the fan a very welcome addition in the heat. Staff were courteous, polite & informative.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ian el 10 sept. 2023
Thank you for your comments

8/10 Bueno

Eddie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very conveniently sited in the heart of Wrexham, which made my days out by bus/train easy and convenient. The room itself was clean and tidy, and surprisingly quiet for a town centre location. I had the hotel breakfast on one of my mornings there, and this was of good quality and reasonably priced. Dissapointingly for a Marstons Brewery owned hotel, none of their real ales appeared to be available at the hotel bar.
Se hospedó 2 noches en agosto de 2023
Respuesta de Ian el 4 sept. 2023
Thank you for your comments

10/10 Excelente

Martin

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Welcoming and helpful staff.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ian el 4 sept. 2023
Thank you for your comments

10/10 Excelente

Janaya

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great accommodation. Food on site. Staff were friendly, warm and kind. Great location.
Se hospedó 2 noches en agosto de 2023
Respuesta de Ian el 2 sept. 2023
thank you for your review