8/10 Bueno
Rebecca M., Seattle, WA
3 jul. 2025
Le gustó: Limpieza
Great house with a beautiful view.
Everything was great with this house except for dealing with the property management team in advance of arriving. We booked the non-refundable home months in advance for a golf weekend. After booking we were asked about our boat details to secure the boat slip. Because it was a pontoon boat over the 21' limit they said we couldn't use the slip, this detail was missing from the property info on the app (since been updated). Also, there were dozens of pontoon boats at the dock over 21'. Leading up to the rental we kept getting automated messages about clicking a random link to pay a deposit which was not applicable since all payments were processed through VRBO accordingly. Then, while we were driving the 5 hours to the house the management company realized they never sent us the rental agreement and we needed to sign it immediately or they couldn't check us in. Super frustrating. Then we were told we would get the check in details a couple of hours before 4pm (check in). We didn't get the code or welcome instructions to enter until 30 minutes before 4. It all felt very frazzled and stressful for something booked months in advance. The rules reiterated in so many ways that we couldn't have guests not listed, and the exterior cameras (not disclosed in any documentation) made it stressful if friends from the area did stop by that we could be fined later. While the house was lovely I woudn't rent from this management company again due to the un-organization.
Rebecca M.
Se hospedó 3 noches en junio de 2025