I tried rectifying this with Anchor Rentals, the property management company, before posting this review but didn't have any luck. We feel really bad for the owner, nice place with a nice remodel but Anchor isn't representing them well at all.
We showed up at 4:00 pm but had not received a code from Anchor Rentals. When we called to ask for the code, their auto attendant phone system's mailbox was full. Messages were sent to Anchor Rentals and VRBO.
Half-hour later, thinking we were going to need to return home or find a hotel, we tracked down a neighbor who sent a text to the owner. The owner called back a little after 5:00 and gave us a code only to find the house had not been cleaned from the last renters! She too had not been able to get in contact with Anchor.
We cleaned the kitchen ourselves for dinner and finally received a call from the Anchor who promised a cleaner would be there within the hour. Nearly two hours later the cleaner showed up and didn't leave until 8:30.
Once the cleaner left we realized the a/c wasn't working and there was only one towel. Anchor gave us the owner's code for the basement for towels and said they would check on the a/c. Unfortunately, only two windows were able to be opened and the a/c was never fixed making the house extremely uncomfortable.
Talking with the management company we agreed on a 50% refund of our trip cost but they shorted us $114.31. Anchor still hasn't followed up on the different.