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Opiniones sobre Extended Stay America Suites Newark Woodbridge

2.5 out of 5

Opiniones

6,4
Evaluación: 10 - Excelente. 251 de 1003 opiniones" "
Evaluación: 8 - Bueno. 223 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 180 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 141 de 1003 opiniones" "
Evaluación: 2 - Terrible. 208 de 1003 opiniones" "

6,2/10

Limpieza

7,0/10

Personal y atención

6,2/10

Servicios

6,2/10

Estado de la propiedad e instalaciones

6,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

María

Viajó con su familia
No le gustó: Limpieza
The hotel is okay. Not fancy not ugly...average. Beds are nice. I had issues with the housekeeping service. I was supposed to get my room cleaned a week in my stay, it never happened. I asked about and nothing. There was a constant fishy smell on the third floor. Breakfast to go is very limited, the same thing everyday...it gets the job done but its disappointing for a "breakfast included" advertisment. Overall, its not bad but its not good.
Respuesta de Hotel Management el 31 ene. 2024
Dear María, Thank you for sharing your thoughts on your recent stay. We appreciate your feedback on the overall experience, including the beds and breakfast offerings. We apologize for any inconvenience with housekeeping and the lingering smell on the third floor. Your insights are important, and we'll address these matters to enhance the guest experience. We hope to have the opportunity to host you again, providing an improved stay in the future. Your understanding is valued, and we appreciate your candid review.Sincerely,Hotel Management

6/10 Aceptable

Jesmaryn, Caguas

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Jesmaryn, Caguas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Like
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Management el 26 sept. 2023
Dear Jesmaryn, Thank you for your feedback. We're delighted to hear that you enjoyed your stay at our hotel! Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience at Extended Stay America. Thank you for your positive feedback.SincerelyHotel Management

10/10 Excelente

Karina

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bien
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management el 9 sept. 2023
Dear Karina, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 Bueno

Jose

Viajó con su pareja
Le gustó: Personal y atención
Esto bueno por el precio
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management el 14 ago. 2023
Dear Jose, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay at a reasonable price. Your comments are shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

8/10 Bueno

Anyolina, Woodbridge

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El hotel está bien para el precio y las habitaciones estilo apartamentos con su estufa y nevera pero en el desayuno solo te ofrecen muffing, barras de granola y cafe, no es el tipo de desayuno continental que sirven en otros hoteles… Desayuno muy pobre para el precio del hotel👎👎.. The hotel is good for the price and the apartment-style rooms with their stove and fridge but at breakfast they only offer you muffins, granola bars and coffee, it is not the type of continental breakfast that they serve in other hotels… Poor Breakfast for the price👎
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management el 28 jun. 2023
Dear Anyolina, Thank you for staying with Extended Stay America and sharing your experience with fellow travelers. We are glad you were pleased with your room and loved your overall stay. However, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excelente

martina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo bien
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Alexander

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Mucho mal olor a cigarrillos, mucha bulla, los pasillos sucios, no pude dormir ni una noche me tuve que ir a otro hotel
Respuesta de Hotel Management el 11 mar. 2023
Dear Alexander, Thank you for staying with us and sharing your review. We apologize for not meeting your expectations. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. Your feedback has been shared with our team to ensure that similar problems are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

10/10 Excelente

Patricia

Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Franklin E

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy malo todo desde las habitaciones hasta la privacidad
Se hospedó 1 noche en julio de 2022
Respuesta de Hotel Management el 25 jul. 2022
Dear Franklin E, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management

8/10 Bueno

Josue

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Ivan

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Bien
Se hospedó 2 noches en marzo de 2021
Respuesta de Hotel Management el 30 mar. 2021
Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management

8/10 Bueno

Ivan

Viajó por negocios
Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención
Regular!!!
Se hospedó 1 noche en marzo de 2021
Respuesta de Hotel Management el 27 mar. 2021
Ivan, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excelente

JUAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good. Nice
Se hospedó 1 noche en febrero de 2021
Respuesta de Hotel Management el 20 feb. 2021
Juan, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelent..., Nice
Se hospedó 2 noches en octubre de 2020
Respuesta de Hotel Management el 16 oct. 2020
Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

10/10 Excelente

Julieth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agradable, cómodo y limpio
Hacer la reservación fue fácil y el lugar estaba muy limpio, la cama demasiado cómoda, pudimos disfrutar una noche tranquila
Se hospedó 1 noche en octubre de 2020
Respuesta de Hotel Management el 8 oct. 2020
Julieth, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked your well-kept suite and slept well on our comfortable bed. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en abril de 2019
Respuesta de Hotel Management el 28 abr. 2019
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

8/10 Bueno

Nicolas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2018
Respuesta de Hotel Management el 17 dic. 2018
Nicolas, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de la habitación
Good
Thanks forma everything
Respuesta de Manager el 12 dic. 2015
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a good stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

4/10 Mediocre

MARIE GERTHA

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Wilnelia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Darlene

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was my second time staying at this location. The staff was super friendly and accommodating. The rooms were updated and clean! Will stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 27 abr. 2024
Dear Darlene, Thank you for choosing Extended Stay America! We are delighted to welcome you back for your second stay at our hotel! Your loyalty means a great deal to us, and we are thrilled that you found our staff friendly, rooms updated, and clean. We appreciate your continued support and look forward to providing you with another exceptional experience on your next visit.Sincerely,Hotel Management

10/10 Excelente

Oleg

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Kissy

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Zhane

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I came in on the April 13 and I book a room for April 12-15 and I didn’t get to stay cause they say it’s a no show so how do I get the money back for this room
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 21 abr. 2024
Dear Zhane, Thank you for sharing your review. We are sorry about the inconvenience you experienced with your reservation. If your reservation was made through a third-party booking platform, we recommend that you reach out to them directly, and they will be happy to assist you with your refund. However, our team is also available if you need any other assistance. We value your patronage and look forward to hosting you in the future. Sincerely,Hotel Management

8/10 Bueno

Ivy-Marie

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Personal y atención
Location
Se hospedó 9 noches en abril de 2024

4/10 Mediocre

Kizzy

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
The bathroom shower was really dirty needs to be remodeled and the hallway light was too dem needs more lighting and new carpet plus the room didn’t have a garbage can
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 17 abr. 2024
Dear Kizzy, Thank you for sharing your feedback with us. We apologize for the cleanliness issues in the bathroom and any inconvenience caused. Your comments are invaluable, and we'll ensure they're shared with our housekeeping team to address promptly. We'll also assess the lighting in the hallway and ensure it meets our guests' needs. Additionally, we'll address the lack of a garbage can in the room. We're committed to making the necessary improvements for a more comfortable stay. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

6/10 Aceptable

Bakya

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Ok
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 15 abr. 2024
Dear Bakya, Thank you for sharing your feedback with us. We are glad your stay was enjoyable. We strive to provide an exceptional experience for all our guests and apologize if we fall short of your expectations. Your input is valuable to us, and we hope to welcome you back for a more memorable stay in the future.Sincerely,Hotel Management

8/10 Bueno

Ivy-Marie

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Personal y atención
Limited Kitchen supplies.
Se hospedó 7 noches en marzo de 2024

8/10 Bueno

Alex

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Facility needs some improvements
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 8 abr. 2024
Dear Alex, Thank you for choosing Extended Stay America. We appreciate your feedback regarding our facility. We continuously strive to enhance our guests' experience and are committed to addressing any areas that need improvement. Your input is valuable to us as we work towards providing a better stay for all our guests. Thank you for bringing this to our attention, and we hope to welcome you back in the future to experience the positive changes we make.Sincerely,Hotel Management

2/10 Terrible

Paula, Penns Grove

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stay was terrible Room smelled like pee Shower rod was broken Shower leaked water all over the floor because the curtain rod. Bathroom didn’t drain and the repair guy never came Asked for linens They kept saying had none Ppl where letting there kids run up and down the halls all hrs. There where ppl above us as well Jumping up and down All heard two nights straight Management did call them. Have a son that’s special needs and has epilepsy Had two seizures there at the hotel due to the noise and not getting any sleep Never stopped Instead of giving us a free night or anything because of this We just ended up checking out a day early The room is 101 if anyone gets it Hotel and management F F F F
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 8 abr. 2024
Dear Paula, Thank you for choosing us. We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is concerning, and we regret any inconvenience caused by the issues with the room and noise disturbances. Please know that we take your comments seriously and will address them with our team to prevent such incidents from happening in the future. We apologize for falling short of your expectations and understand the importance of a comfortable and peaceful stay, especially given your son's unique needs. We regret that we could not provide a satisfactory resolution during your stay. We appreciate your feedback and hope you'll consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management

2/10 Terrible

Jennifer

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Maridell

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Needs a little update specifically the tub over all not bad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Carla

Viajó con su pareja
Would come back again! Clean!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 1 abr. 2024
Dear Carla, Thank you for choosing Extended Stay America and sharing your experience. We're thrilled to read that you enjoyed your stay and found our hotel to be clean. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

6/10 Aceptable

Carlos

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
My stay was ok. The employees ,except for one, were very helpful and friendly. There’s that person that made it challenging to talk and ask.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Management el 1 abr. 2024
Dear Carlos, Thank you for staying with us and sharing your review. We're glad that your stay was satisfactory overall and that most of our employees provided helpful and friendly service. However, we apologize for any challenges you faced due to the behavior of one team member. Providing excellent customer service is our priority, and we'll address this issue internally to ensure consistent and positive interactions with all our guests. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

6/10 Aceptable

SHIRLEY

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Dogs barking in room at 4 in the morning. We were placed on the animal floor😂 no tv. Front desk lady needs to be more pleasant
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 30 mar. 2024
Dear SHIRLEY, Thank you for bringing this matter to our attention. We sincerely apologize for the disturbance caused by the dogs in the animal floor. We will ensure to address this issue promptly to prevent any future inconvenience. Regarding your experience with our front desk staff, we deeply regret any lapse in service and assure you that we will work diligently to improve our team's demeanor and hospitality. Your feedback is invaluable to us, and we appreciate your patience and understanding. Please allow us another chance to exceed your expectations in the future. Sincerely,Hotel Management

6/10 Aceptable

Fidelia

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Abdoulaye

No le gustó: Personal y atención, estado de la propiedad e instalaciones
I don’t recommend this hotel for anyone,its dirty,noisy at every time,no real breakfast,is old and broken,it smells bad.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 12 mar. 2024
Dear Abdoulaye, Thank you for sharing your thoughts. We sincerely apologize for any inconvenience you experienced, especially concerning cleanliness and our complimentary grab-and-go breakfast service. Your feedback is invaluable, and we take it seriously as we strive to enhance our offerings. We also appreciate your observations about the need for updates, and we want to assure you that our commitment is to provide a refreshed and comfortable environment for our guests. We would appreciate it if you would give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

6/10 Aceptable

Manal

Le gustó: Limpieza, personal y atención
Se hospedó 11 noches en febrero de 2024

10/10 Excelente

Gregorix

Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Markila Ariel Triniese

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Steve

Le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Yesenia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Christopher

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice studio apartment feel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 18 feb. 2024
Dear Christopher, We're thrilled to hear that you enjoyed the studio apartment feel during your stay at Extended Stay America! Providing a comfortable and welcoming atmosphere is our goal, and we appreciate your positive feedback. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management

2/10 Terrible

Sulaiman

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It old and dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 15 feb. 2024
Dear Sulaiman, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously, and we regret falling short of your expectations. Your feedback is valuable, and we will address this matter to ensure improvements in our services. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a more positive experience in the future. Sincerely,Hotel Management

10/10 Excelente

Regina, Carteret

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed here a few times before. The staff is very helpful. Check-in is quick.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Enouce

Le gustó: Limpieza
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Maria, Kissimmee

I don’t that will go back to that hotel
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management el 1 feb. 2024
Dear Maria, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

8/10 Bueno

Alexander

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Byron

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The rooms whats not even close looking like the advertised one, its says breakfast included it but only like coffe and cookies sitting by the front desk window, the room inside was very pooly maintain, with things about to fall apart, it was not pleasent to be there
Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Management el 31 ene. 2024
Dear Byron, We sincerely apologize for falling short of your expectations during your stay. Your feedback regarding the discrepancy in room appearance, limited breakfast offerings, and the overall condition of the room is disheartening. We take your comments seriously and assure you that our team will address these concerns to enhance the guest experience. Your insights are invaluable, and we hope you'll consider providing us with another opportunity to deliver a more pleasant stay in the future. Sincerely,Hotel Management