The morning staff when we checked in were rude and seemed to not appreciate the questions, we felt rushed during check in. Upon entering the room the fridge wouldn’t open because they had it on a protector in case of leaking, the staff didn’t seem to understand why we couldn’t get it open and we’re rude, but the maintenance guy was great. He came quickly and was able to raise the fridge higher off the ground.
We left shorty after the maintenance man and didn’t return until close to 8. I wanted a quick shower before dinner and bed, only to discover hair all over the tub, two of the towels were dirty, plus a leftover dirty washcloth in the tub. At 10 pm we went to go to bed, upon turning the blankets down we were shocked to find the bedsheet had hair and dirt on it, wrinkled like they’d been used. But I spoke nicely with the evening staff. They were very accommodating. Not only did they help us by getting and placing new sheets on the bed they apologized profusely about our experience.
They don’t seem to have a pool curfew or any noise ordinance as some of the other guests were partying loudly in the pool and parking lot well after midnight making it hard to sleep.
I mentioned the late night loudness in the morning at checkout, the AM staff were once again rude and abrupt. The lady told me they don’t have control over what the other guest do. That’s probably something that should be on the website for families that want their children to sleep.