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Opiniones sobre Quality Inn & Suites Conference Center

2.5 out of 5
Quality Inn & Suites Conference Center
5665 Cypress Gardens Boulevard, Building A, Winter Haven, FL

Opiniones

5,0
Evaluación: 10 - Excelente. 74 de 549 opiniones" "
Evaluación: 8 - Bueno. 70 de 549 opiniones" "
Evaluación: 6 - Aceptable. 100 de 549 opiniones" "
Evaluación: 4 - Mediocre. 107 de 549 opiniones" "
Evaluación: 2 - Terrible. 198 de 549 opiniones" "

4,8/10

Limpieza

6,4/10

Personal y atención

5,2/10

Servicios

4,4/10

Estado de la propiedad e instalaciones

4,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rober, Schaumburg

Viajó con su familia
Por el valor, me parece bien, pero deberían invertirle dinero al hotel
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Ivonne Elizabeth

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
El edificio es muy viejo, la alberca super sucia, los baños de la habitación parecen públicos y no sale agua caliente. Nos tocó que estaba fresco el ambiente y en la habitación nunca funcionó el calefactor. A demás que el ruido del cuarto de a lado se escuchaba demasiado. No vuelvo!!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 8 abr. 2024
Dear Ivonne,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any issues with the heat and hot water, as well as for any concerns about cleanliness and noise. This does not represent the level of accommodation we aim to provide, and we appreciate the opportunity to address your comments with our team. If you're in the area again, we'd be grateful for the chance to provide you with a more exceptional stay in the future.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Mayelin

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
Las habitaciónes estaban sucias.
Se hospedó 2 noches en marzo de 2024
Respuesta de Dee Christle el 4 mar. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

6/10 Aceptable

Lismary

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
Me gustó mucho que tienen desayuno incluido, todo bien
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 22 feb. 2024
Dear Lismary,Thank you for your review. We're delighted you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning them to your fellow travelers. If there is anything at all that we could have done better, please don't hesitate to let us know!Best Regards,Dee ChristleGeneral Manager

4/10 Mediocre

Eleana, MARGATE

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No good
Se hospedó 5 noches en diciembre de 2023
Respuesta de General Manager el 9 ene. 2024
Dear Eleana,Thank you for staying with us. We are disappointed to see that we did not meet your expectations, and we'd like to find out more about your stay, as we are always striving to improve. Please reach out to us, letting us know when you stayed and providing more details. Our team looks forward to hearing from you and wishes you pleasant travels. Best Regards,Dee ChristleGeneral Manager

8/10 Bueno

Aura M

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Le hace falta mantenimiento a la planta física.
Se hospedó 3 noches en octubre de 2023
Respuesta de Dee Christle el 9 oct. 2023
The issues you raise are important to us. Please accept our apologies for any concerns about service .

10/10 Excelente

rivas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien ubicado
Se hospedó 4 noches en agosto de 2023
Respuesta de Dee christle el 9 ago. 2023
Thank you

2/10 Terrible

Veronica

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
Todo muy mal. No os alojéis aquí. Lo barato sale caro. Nos tuvimos que ir del hotel nada más llegar, habían tenido además una avería y nos querían meter en una habitación con todo chorreando y la solución que nos dieron era poner cubos y toallas por el suelo…Al quejarnos nos llevaron a otra habitación todavía peor que cada paso salía del suelo agua de toda la acumulación de la avería. Un horror. Ojalá pudiera subir vídeo. Suciedad y humedad por todas partes y las instalaciones no las han cuidado desde hace años.
Se hospedó 3 noches en julio de 2023
Respuesta de Dee Christle el 31 jul. 2023
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Diamelys

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy decepcionante el hotel Muy descuidado
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 13 jul. 2023
Dear Diamelys, Thank you for taking the time to share your honest feedback. The issues you raise are important to us. Please accept our apologies for any concerns about the condition of the property. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members. It was a pleasure having you here, and we hope you enjoyed your time in Winter Haven.Best Regards,Dee ChristleGeneral Manager

4/10 Mediocre

Marlene

Viajó con su familia
No le gustó: Personal y atención, servicios
Mala atención el personal es muy Grosero y descortés las habitaciones no tienen mantenimiento y nunca están listas las habitaciones para entregarlas a tiempo
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager el 9 abr. 2023
Dear Marlene, Thank you for sharing your experience from your recent stay with us. First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay and would like to apologize for not exceeding your expectations. We are extremely disappointed that the service you received fell below both your expectations and our standards. You can be sure we will discuss your report internally and seize any opportunity for improvement. It was a pleasure having you here, and we hope for another chance in the future to change your lasting impression. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Karla

8/10 Bueno

Daniel

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Al desayuno le hace falta opción salado! Todo es dulce!
Se hospedó 2 noches en noviembre de 2022

6/10 Aceptable

Alejandro

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
El hotel mas sucio que he conocido
Este es el hotel mas sucio que he visto en mi vida
Se hospedó 2 noches en junio de 2022
Respuesta de Dee Christle el 21 jun. 2022
Thank you for your review. We are sorry to hear you were unhappy with your stay. We are working hard to fix the issues you experienced. Thank you for letting us know.

6/10 Aceptable

Frances A

Se hospedó 1 noche en marzo de 2022
Respuesta de Dee Christle el 22 mar. 2022
Thank you for your review. We are sorry to hear you were unhappy with your stay. We are working hard to fix the issues you experienced. Thank you for letting us know.

2/10 Terrible

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
El aire acondicionado hace un ruido que parece que están golpeando la pared con un palo. En la ducha el agua cambia de totalmente fría a muy caliente sin motivo alguno. Cuando reserve, decía que el desayuno estaba incluido y cuando me registré me dijeron que el hotel no servia desayuno
Se hospedó 1 noche en julio de 2021
Respuesta de Dee Christle el 25 ago. 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Mairelys

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horrible estancia en este Hotel
Una experiencia horrible, el frond dest xon un holor horrible a humedad llegamos a las 3 y nos dijeron que los cuartos no estaban listos hasta las 4 le pedimos que nos dieron un cuarto en el 3er piso y nos dijeron que no estaban listos nos dieron en el 5to piso. Llegamos al cuarto y un olor horrible a humedad las camas parecian colchones de agua, los baños sucios los lavamanos manchados, el techo tenia una luz que parecía que se caía porque estaba rota. No limpiaron ni botaton la basuran del cuatro ni nos dieron toallas. Mi esposo y mis dos hijos se quedaron trabados en el elebador por 5 minutos. En fin no les recomiendo este hotel a nadie y menos si bienen con niños.
Se hospedó 2 noches en julio de 2021
Respuesta de Dee Christle el 13 jul. 2021
Thank you for your review. We're sorry you were unhappy we'll work hard to fix the issue you experienced. Thank for letting us know

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Se ve un poco descuidado, pero está súper bien el hotel para el precio.
Se hospedó 4 noches en junio de 2021
Respuesta de dee Christle el 3 jul. 2021
Thank you for your review, we do hope to see you back soon

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El peor hotel que me he quedado en la vida, al llegar el lugar tiene muy poca luz, haces el checking y vas al ascensor que el olor es terrible, está sucio completamente. Llego al piso 4 donde estaba mi habitación y por el pasillo huele a hierva que estaban fumando, entro a la habitación y el baño sucio, el toilet manchado de sucio de otras personas, las sábanas no estaban limpias y olían a vomito, había sucio y se ve que no limpiaron la habitación, el piso estaba mojado porque tenía mucha humedad y mi hija de 4 años se cayó y se dio un fuerte golpe. El olor es a viejo y a mal limpiado. No quería pasar la noche en ese lugar pero busqué otro sitio y estaban todos los hoteles soldout así que tuve que pasar la noche en el sitio porque no manejo de noche. Mi reserva fue con desayuno incluido pero no me atreví a probarlo. Apenas me desperté me fui. No nos pudimos bañar porque la ducha estaba sucia. Lo que más me molesta es que dice que es ideal para familia y el único día que tenía para pasar una noche agradable la perdí. Me siento estafado, por la calidad de hotel estoy seguro que nadie responderá a mi queja.
Se hospedó 1 noche en junio de 2021
Respuesta de Front Desk Manager el 9 jun. 2021
Thank you for your review. We are sorry you were unhappy with your stay. We are working hard to fix the issues you experienced. Thank you for letting us know.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pesimo check in...
El establecimineto no tiene horario exacto para check in,estube esperando 2 hrs despues del horario de entrada,en el fronk desk no tienen amabilidad con las personas...
Se hospedó 1 noche en mayo de 2021
Respuesta de Front Desk Manager el 3 jun. 2021
We're sorry you're unhappy with your stay. We will work to fix the issues you've experienced. Thank you for letting us know.

6/10 Aceptable

Karem

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Esta muy descuidado pero no está mal
El hotel está muy descuidado y sucio. Recomiendo que vengan con toallas desinfectantes y más si tienen niños. Es cómodo y tienen una área de juegos bonito. El desayuno es take out y muy básico. De 10 puntos le doy un 5.5
Se hospedó 3 noches en abril de 2021
Respuesta de Dee Christle el 10 abr. 2021
Thank you for your review, We're sorry you were unhappy-we'll work hard to fix the issue you experienced. Thank for letting us know

2/10 Terrible

Yulieth, Pompano beach fl

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Lo único bueno que recibi fue el servicio al cliente al check in. El check out la señora nada amable cuando nos dio el Desayuno. Habitacion se notaba que tenía mold y no ha sido bien tratada. El baño deteriorado y se veo sucio. La verdad no me volvería a quedar, menos mal se pago poco ósea q se podrida justificar las malas cosas pero he pagado económico en hoteles y en mejores condiciones. Debería de estar mejor el hotel ya que está a 5 min the Legoland
Se hospedó 1 noche en noviembre de 2020
Respuesta de Dee Christle el 2 dic. 2020
Thank you for your review, we will addressing this matter

10/10 Excelente

Kettiris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2020
Respuesta de Debbie N el 24 sept. 2020
Thank you for your review of Quality Inn & Suites Conference Center. We thank you for your feedback and hope you can visit again soon.

8/10 Bueno

Jayson

Se hospedó 1 noche en enero de 2020

8/10 Bueno

RUBEN

Le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2019
Respuesta de SM el 12 ago. 2019
Hi Ruben, Thank you for your rating. We do hope you will stay with us again on your next visit. Thank you!

4/10 Mediocre

ANTONIO

No le gustó: Limpieza, estado de la propiedad e instalaciones
Baño mal estado
Baño en mal estado, la habitacion aceptable
Se hospedó 2 noches en abril de 2019
Respuesta de SM el 22 abr. 2019
Thank you Antonio!

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place, it is clean. The breakfast is good and people is very kind. The room was comfortable
Se hospedó 2 noches en febrero de 2019
Respuesta de SM el 13 feb. 2019
Hi, Thank you for taking the time to review us! We are so pleased to know that you enjoyed the space and the staff. We strive to provide a home away from home. We do hope you will stay with us again on your next visit. Thank you!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy sucio todo. Las instalaciones viejas y malas ..
Se hospedó 2 noches en octubre de 2018
Respuesta de SM el 23 nov. 2018
Thank you.

4/10 Mediocre

Donald, Lake Alfred

No le gustó: Limpieza, estado de la propiedad e instalaciones
The place was old and no rennovations going on breakfast was aweful rooms dirty morning staff was rude when i got their early to checkin she seemed that she was doing nothing and didn't want to be bothered
Se hospedó 1 noche en abril de 2024
Respuesta de Dee Christle el 29 abr. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service.

6/10 Aceptable

William

Viajó en grupo
Le gustó: Limpieza, personal y atención
The rooms were clean but well worn. No charging ports on lamps like other hotels. Only 2 receptacles within reach plus 1 in bathroom. Construction outside started 0530…. Staff was courteous and friendly.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Dear William,Thank you for being our guest recently. We are delighted our hospitable team and high standards of cleanliness left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. Your feedback about our accommodations will be shared internally, as guest comfort and satisfaction are of the utmost importance. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Sarvan

No le gustó: Personal y atención, estado de la propiedad e instalaciones
No good all sides
Se hospedó 1 noche en abril de 2024
Respuesta de Dee Christle el 15 abr. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service.

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and staff was very helpful.
Se hospedó 3 noches en abril de 2024
Respuesta de Dee Christle el 10 abr. 2024
We are glad you enjoyed your stay with us and hope to see you again soon!

4/10 Mediocre

Anita

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
NEAR TO LEGOLAND
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 11 abr. 2024
Dear Anita, While we are happy to have received the opportunity to host you and that you enjoyed our Winter Haven location, we are disappointed we weren't able to provide the positive experience you deserve. If there is anything we could improve to make your stay with us more exceptional, please do not hesitate to reach out. We hope you join us again so we can prove to you that we value our guests' satisfaction.Best Regards,Dee ChristleGeneral Manager

4/10 Mediocre

Lisa

Viajó con su familia
Old property, even though breakfast available, late for us to partake. Elevator worked but sketchy. Could not get warm water to come out of sink, so we did not take showers.
Se hospedó 1 noche en abril de 2024
Respuesta de Dee Christle el 10 abr. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service.

2/10 Terrible

Charlotte

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bathroom floor was filthy. Bath tub not cleaned in a long while. Hairs in the tub. Mold around caulking at the floors. Electrical outlets would not hold plugs. Just fell out. Could not charge electronics. Employees complaining about other employees in front of guests. Breakfast appliances not working. Rude employees. Green pool water. Roaches on walls. Elevator is a hazard. Health department should close this facility down. Expedia should not keep this on their websites.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 13 abr. 2024
Dear Charlotte,We sincerely apologize for the inconveniences and frustrations you experienced during your stay. We take these concerns seriously and investigate the issues you mentioned to ensure we always offer our best. Please know that a professional pest management company routinely services our property to ensure there are no issues. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at your earliest convenience so that we can connect with you and discuss your stay further.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Heidi

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property and room are nothing like the pictured. The pool is green and can’t swim in it due to the algae growing. I was double charged when checking in on my credit card. Both my son and I have had spiders crawl onto us and it took 45 minutes to check in due to a very outdated system. There are burn marks all over the furniture in the room, not small ones, large ones. The hotel is very outdated and not kept up. Smells like mothballs and the room had an overpowering bleach and Comet smell that gave me a migraine as soon as I walked in. The staff is not friendly and speak to each other negatively about the place and management in front of guests!! There are plenty of other hotels in the area!! Choose a different one!! Last week I stayed in a suite about 10 miles away for less money and had a great stay! This is the most disappointing stay and gross hotel I have stayed in, very poorly kept up, poorly staffed! Not at all what is pictured online! Best part is finding out that most of the people here were paying half of what I was charged on Expedia!! Yes, I’m paying $183 for what was supposed to be a nice room, others paying $90!!! So if you think your getting a good deal, nope, anywhere else it’s half the money to book!! For $90, yes it’s worth it, for over $180, not worth it, your not getting the room you think or hotel you think!!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 8 abr. 2024
Dear Heidi,I'm truly sorry to hear about the numerous concerns you encountered during your stay. Your experience falls far below the standards we aim to uphold. Rest assured, we take your feedback seriously and will be investigating each of these concerns thoroughly to address them as quickly as possible. Please accept our sincerest apologies for the inconvenience and disappointment you faced. We hope you'll consider giving us another chance, as we're committed to ensuring a vastly improved experience.Best Regards,Dee ChristleGeneral Manager

6/10 Aceptable

Kerry

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Staff is very friendly & convenient proximity to Legoland. But the facilities haven’t seen any investment or paint brush for 10 years.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 8 abr. 2024
Dear Kerry,Thank you for sharing your experience with us. We're delighted you found our team welcoming and enjoyed our convenient proximity to Legoland. Your feedback regarding our facilities is also appreciated, and our team will work to improve our aesthetic appeal. We look forward to welcoming you back and showcasing our improvements.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Richard

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Dee Christle el 15 abr. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service.

2/10 Terrible

Cody

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Black mold in rooms, hair, dirt, mud. Rooms are unsanitary to stay in.
Se hospedó 1 noche en marzo de 2024
Respuesta de Dee Christle el 1 abr. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service.

4/10 Mediocre

Jose

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very poor maintained! Room dirty and bath old and in bad shape. Door lock loose and unsafe
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 28 mar. 2024
Dear Jose, the issues and concerns you have raised are important to us and have been acknowledged with our housekeeping and maintenance staff. We do hope you accept our apologies and give us another chance in the future. Thank you, Dee Christle. General Manager

6/10 Aceptable

Marilyn

Viajó con su pareja
My word for this hotel is shabby. The elevator never seemed to be swept. Our room was barely clean. I walked around in my socks and the bottoms were filthy. Obviously the floors are not regularly mopped. If these are the things I can see I wonder about the things that I cant.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, Dee Christle. el 22 mar. 2024
Dear Marilyn, We're sorry your experience with us wasn't to your expectations. Your issues and concerns will be brought up with our housekeeping staff and do hope you consider giving our hotel another try in the future. My apologies, Dee Christle.

4/10 Mediocre

Roy

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
The pictures on line are not even close to what the property is. It is out dated and we had to unplug lights to plug our phone chargers in. I had a 4 night stay and left after 2 nights I am waiting on a refund for the 2 nights I was not there
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, Dee Christle. el 22 mar. 2024
Dear Roy, The issues you raise are important to us. Please accept our apologies for any concerns about service.

2/10 Terrible

Mary

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Asked for a full refund. Manager agreed to let us cancel and haven’t seen refund yet. Dirty stained curtains. No security. Bathroom the size of a closet. Door didn’t feel secure. Bed hard and sheets stained.
Se hospedó 6 noches en marzo de 2024
Respuesta de Dee Christle el 20 mar. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Raymond

Do NOT stay here. Unsafe, unclean, disgusting rooms. Everything. I mean everything is in disrepair. Smells and black mold everywhere. Water was off some of the time. Save yourself and your lungs and book elsewhere. Absolutely the worst place I’ve ever been.
Se hospedó 9 noches en marzo de 2024
Respuesta de Dee Christle el 20 mar. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

10/10 Excelente

Wynonna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Dee Christle el 20 mar. 2024
Thank you for your feed back hope to see yo back soon

4/10 Mediocre

Joseph

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Old and run down. Room was gross
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 19 mar. 2024
Dear Joseph,We're sorry to hear that you didn't have a good time with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

lindsay

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Do not stay here. Especially with kids. It is dirty and falling apart. It’s loud and let’s say a hub for activities that aren’t family friendly. The front desk staff was impossible. Check in took over 45 minutes with only us there. We had two five year olds eager to beat Legoland who lost an hour of their time there due to complete insanity.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 13 mar. 2024
Dear Lindsay,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations and exceptional service, and we offer our sincere apologies if you received anything short of this. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Best Regards,Dee ChristleGeneral Manager

6/10 Aceptable

Kelley

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Very dirty and worn down But the front desk lady was great got me into my room early. Lady who ran breakfast was wonderful Breakfast was decent
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 13 mar. 2024
Dear Kelley, Thank you for taking a moment to share your feedback. We're happy to hear our friendly staff and tasty breakfast were the highlights of your stay. That being said, cleanliness is our top priority, so we regret to hear there was a lapse in service in your room. Your comments are critical as we work to continually improve where needed. We hope you'll consider staying with us again in the future. Best Regards,Dee ChristleGeneral Manager

4/10 Mediocre

Victor, MIAMI

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Terrible condition dirty and smelly... even the water to shower smell bad... super close to Legoland but NOT RECOMMENDED AT ALL (the worst in my last 10 years using hotels) sadly to say it... elevator broke twice, mold in a bagel, dirty shower, smelly water, smelly and dirty carpets, sofa, room etc...
Se hospedó 2 noches en marzo de 2024
Respuesta de Dee Christle el 4 mar. 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Thomas

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The place is filthy old and smells like it! Outlets didn’t work, heat didn’t work, poor water pressure, staff was fine but limited ability to help. Owners obviously do not care anymore which is sad because they are right outside LEGOLAND resort. -9
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 29 feb. 2024
Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our hospitable team left a memorable impression on you; however, we apologize for any concerns about the condition of our property. Your feedback will be shared internally to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Noemi

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
We got there, they gave us the room, went inside and the back door was wide open to the terrace, there was a water bottle on the side table like someone was there, felt very unsafe, paid 148.00 for one nite, that hotel should have been a 50.00 a nite hotel, the bed was noisy and bedspread was dirty! Btw they did give us another room, then the shower faucet was really hard to turn on, had to have maintenance come help me.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 24 feb. 2024
Dear Noemi,We sincerely appreciate your feedback. It's disheartening to hear our accommodations didn't meet your expectations, and we apologize for any lapse in cleanliness you experienced. Rest assured that we'll reflect on your comments as we continue to make changes in the future. Thank you, and we wish you safe and happy travels ahead.Best Regards,Dee ChristleGeneral Manager