8/10
10/10 on the house itself as it was very clean and had everything needed for our stay.BUT We were accused of entering the property 15 minutes early which soured the beginning of our girls weekend. We arrived at the property 30 minutes after the schedule check-in time so this came as a surprise. I received the following message:“Hi there, I just wanted to kindly remind you that your check-in time was communicated as 5:00 PM, but you arrived earlier than expected. The cleaning team had not yet completed everything, which is why the towels were still in the washing machine. It would have been more respectful to check with me before arriving early so I could confirm if the house was fully ready. Unfortunately, I need to inform the supervisor and support team that I’m not satisfied with how this was handled, especially since we had discussed the check-in time beforehand”After explaining that we did not arrive early they stated it was someone they hired to pick up the garbage. I found this extremely unprofessional and felt they should have explored all possibilities to determine if it was their own staff before accusing their guests, especially with the way the message was phrased and the fact that it was 15 minutes early.Nothing wrong with the place but the communication was unsettling and bad start to our trip.
julia w.
Se hospedó 2 noches en junio de 2025