Dear Joel, I'm so sorry to hear that you did not have an exceptional stay with us. We appreciate feedback as it can only encourage us to work harder to provide the best service possible that you deserve. We will continue to work with our Team to make this happen. Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Jose, Thank you so much for your stay and your appreciation of the hotel. I look forward to sharing your comments with the entire Team. Safe travels, Kim Mckenzie General Manager SpringHill Suites Hartford Airport

Thank you for your review. We are happy to note that you had a pleasant experience during your stay with us.Thank you once again for your review; and we are looking forward to welcoming you on your next stay with us.

Dear Elizabeth, Thank you very much for your candid response regarding your stay. We look forward to celebrating with the entire Team, as well as having some targeted conversations to improve upon our customer service. We appreciate you being our guest. Kindly, Kim Mckenzie General Manager SpringHill Suites Hartford Airport

Dear Florinda, Please accept our sincerest apologies regarding your recent stay here with us. This is certainly not the experience that we would have liked for you to have here with us by any means. With service missteps from the very beginning I can absolutely understand your frustration with our property and mishandling of the very basics. This will be an important lesson for us to learn from and help to improve upon those new team members skills. Thank you for your candid feedback- it will help us to grow and learn from these mistakes. Kindly, Kim Mckenzie General Manager SpringHill Suites Hartford Airport

Dear Traveler, Thank you for your candid feedback. We will share this with the appropriate Teams here at the hotel to work to improve our housekeeping and operations. We appreciate your understanding as we continue to work through recovery from the last year with our staffing. Thank you for choosing our hotel and we hope that you will give us another opportunity in the future to restore your faith in our hotel. Kindly, Kim Mckenzie General Manager SpringHill Suites

Thank you for your 5 out of 5 rating.

We appreciated having you as our guest.

Dear Angela, Thank you for sharing your experience with us. We look forward to accommodating you again in the future! Kindly, Kim Mckenzie General Manager SpringHill Suites Hartford Airport

Thank you for your ratings. We hope to see you again in the future.

Dear Aida, Thank you for the 5 out of 5 rating. It was our pleasure to accommodate you. Happy Travels. Kindly, Kim Mckenzie General Manager SpringHill Suites Hartford Airport

Thank you for the 5 out of 5 rating!

Thank you for your rating. We look forward to seeing you again in the future.

Thank you for staying with us, we are so glad to see you enjoyed your stay and look forward to seeing you again soon!

Dear Nell, Thank you for the 5 out of 5 rating. We sincerely appreciate hearing about your recent stay with us. I will be certain to pass this along to our Maintenance Team so we can get that commode running smoothly. We hope to see you again if your travels bring you back this way to Windsor Locks.Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Riva,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your survey has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

Hello Joseph, thank you for your choosing SpringHill Suites and taking the time to complete this survey.We look forward to hosting you the next time you are in the Windsor Locks area!

Dear Lila, Thank you so much for being our guest and sharing your feedback. We look forward to another opportunity to accommodate you in the future!Kim MckenzieGeneral ManagerSpringHill Suites

Dear Patricia, We sincerely appreciate your feedback and glad you found us so convenient to the airport. We wish you safe travels and hope to see you again in the future. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Emma, Thank you for your feedback. We appreciate you choosing to stay with us. Sincerely, Kim MckenzieGeneral Manager

Dear Mary Ellen, We sincerely appreciate you sharing your feedback with us and we look forward to sharing this with our entire Team. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Thank you Marcia for the 5 out of 5 rating. It was a pleasure to accommodate you.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Hello Mr. Noori, Thank you for your choosing SpringHill Suites and taking the time to complete this survey.We look forward to hosting you the next time you are in the Windsor Locks area!

Dear Tiffany, It was such a pleasure accommodating you and your family here. I look forward to sharing your feedback with the entire Team here for a job well done.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Sepideh, Thank you for being our guest and for the 5 out of 5 rating. We hope to see you again in your travels. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Lisa, Thank you for the 5 out of 5 rating. It was our pleasure to accommodate you as our guest. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Richard, Thank you very much for your kind feedback. We look forward to celebrating the Team for their efforts. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Ury, We're sorry to hear that things didn't go as planned for your stay. We do strive for exceptional service provided and will continue to improve our services and ourselves to be better and do better. We hope you'll give us another try in the future.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear ALan, We're sorry to hear your stay didn't go as well as expected. We wish you safe travels in the future and appreciate you sharing your experience.Sincerely, Kim MckenzieGeneral Manager

Dear Lauren, Thank you very much for your feedback- it helps us to know what we are doing right and where we can improve upon ourselves. We appreciate you choosing to be our guest.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Al, Thank you so much for the feedback and we're so happy you found us so convenient during your travels. We hope to accommodate you again soon- should your travels bring you back this way.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport/Windsor Locks

Dear Jaqueline, Thank you for choosing to be our guest and for sharing your experience with us. We are glad that you were able to utilize our parking package options while traveling to your destination. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Stanley, Thank you for the 5 out of 5 rating. It was out pleasure to accommodate you.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Beth, Thank you for the 5 out of 5 rating. It was out pleasure to accommodate you.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Eduardo, Thank you for this feedback. I will share this with our Supervisor Team and track down what happened the evening of your stay to ensure the Front Desk Team has the tools to promptly respond to situations such as this with delicacy and immediacy. I'm sorry to hear that your stay was affected by another guest's disturbance and your contact went unanswered. We will work to do and be better. Kindly,Kim MckenzieGeneral Manager

Dear Keyona, Thank you for being our guest and we hope to see you again soon. Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Michelle, Thank you so much for the kind words for Rochelle, we sincerely appreciate it and look forward to celebrating her. Many thanks for choosing to be our guest and we hope to see you again soon. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Kelli, Thank you for your kind words, I look forward to sharing them with the entire Team.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Alexander, Thank you so much for your candid feedback. We will share this with our Team to work on providing the quality of service you deserve. Many thanks for being a loyal guest and we hope you'll see the improvements we are working on.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Jessica, Thank you for your feedback- we sincerely appreciate you being our guest.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Alan, We sincerely appreciate your feedback and hope that you'll give us another opportunity to accommodate you should your travels bring you back this way.Kindly, Kim MckenzieGeneral Manager

Dear Valerie, Thank you for your 10 out of 10 rating for your stay with us. It was a pleasure to accommodate you and we hope to see you again some time.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Mariella, Thank you for your lovely feedback about our hotel and your stay. I look forward to sharing your comments with the Team for a job well done.Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Emily,Thank you so much for the 5 out of 5 rating. We appreciated the opportunity to earn your business- and hope to see you again soon!Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Melinda, Thank you for sharing your feedback regarding your experience with your stay. We will share this with our entire Team so that we can continue to improve upon our services and next time exceed expectations. Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Charlena, Thank you for being our guest- we look forward to another opportunity to serve you in the future. Sincerely, The Team at SpringHill Suites Hartford Airport

Dear Taylor S. Thank you so much for the 10 out of 10 rating. We hope to see you again soon!Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Lesley, We sincerely appreciate you sharing this feedback with us and we are truly sorry this was the experience you had while our guest. We never intend to provide an experience such as this- we will continue to learn from this and do better as service providers.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport