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Opiniones sobre Holiday Inn Express Windsor Waterfront, an IHG Hotel

2.5 out of 5
Holiday Inn Express Windsor Waterfront, an IHG Hotel
33 Riverside Drive East, Windsor, ON

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 551 de 1003 opiniones" "
Evaluación: 8 - Bueno. 279 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 97 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 50 de 1003 opiniones" "
Evaluación: 2 - Terrible. 26 de 1003 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jenny

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked all the service
Se hospedó 2 noches en marzo de 2024
Respuesta de pschwabl el 21 mar. 2024
Thank you for your review, I'm glad you enjoyed your stay!

10/10 Excelente

Jorge

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
LOCATION, CLEANLINESS, GOOD QUALITY ROOMS
Se hospedó 7 noches en octubre de 2023
Respuesta de Alexis Mollica el 15 oct. 2023
Dear Jorge, Thank you for taking the time to give us a review! We are thrilled you enjoyed your stay, and we look forward to seeing you again in the future!

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was close to what we wanted
Se hospedó 2 noches en mayo de 2024
Respuesta de pschwabl el 8 may. 2024
Thank you for your feedback!

8/10 Bueno

Matt

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only thing is I'm still waiting for my Deposit even though they said 48 hours its been over 5 days.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thank you!
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Lorna, Toronto

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and quiet in spite of a large group of families with children. Surprised to find paper plates, plastic cutlery and paper cups in the breakfast room. Please be environmentally responsible and use china and flatware. Breakfast was good with many options.
Se hospedó 1 noche en mayo de 2024
Respuesta de pschwabl el 4 may. 2024
Thank you for your feedback, we appreciate it!

10/10 Excelente

Kody

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de pschwabl el 3 may. 2024
I'm glad you enjoyed your stay, thank you for your feedback!

8/10 Bueno

Melinda

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast was good (above average). Room wasn’t serviced on a two-day stay. (Knocked once at 9am when in shower and never came back.) Was able to park one night in main car park and had to stay one night in public car park opposite - instructions were a little difficult to follow but got it worked out eventually so not too bad and decent option when main car park filled up. Much quieter than staying at the casino. Convenient for crossing to Detroit. Bars/restaurants nearby were good.
Se hospedó 2 noches en abril de 2024
Respuesta de pschwabl el 3 may. 2024
Thank you for your feedback, we appreciate it!

4/10 Mediocre

Nicole

Viajó en grupo
No le gustó: Servicios
The tiolet was stopped up the entire time we were there. They brought us a plunger that did fit inside the hole. We told them and it seemed that they didn't care. The lady who checked us out was really nice. She paid for our parking
Se hospedó 1 noche en abril de 2024
Respuesta de Alexis Mollica el 28 abr. 2024
Thank you for your feedback, we deeply apologize for the inconveniences faced during your stay. We strive to make sure our guests are taken care of and are happy. We will use your review as a teaching opportunity.

10/10 Excelente

Jennifer, Shreveport

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The view of the Detroit river and skyline are spectacular. This is a nice place to stay for the ease of hanging out on the Riverfront.
Se hospedó 1 noche en abril de 2024
Respuesta de Alexis Mollica el 28 abr. 2024
Thank you for your review! We are thrilled you enjoyed your stay with us!

10/10 Excelente

Ahmadreza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 27 abr. 2024
Thank you for your feedback! Glad you enjoyed your stay.

10/10 Excelente

John Kenneth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Highly recommend this property. Super clean and comfortable. Staff very accommodating and friendly
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 23 abr. 2024
I'm so glad you enjoyed your stay, we hope to see you again soon!

8/10 Bueno

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 23 abr. 2024
Thank you for your feedback, we're glad you enjoyed your stay!

10/10 Excelente

Jose

It was comfortable
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 23 abr. 2024
Thank you for your feedback, we really appreciate it!

10/10 Excelente

Lester

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service combined with a spectecular riverside view
Se hospedó 2 noches en abril de 2024
Respuesta de pschwabl el 19 abr. 2024
I'm so glad you enjoyed your stay and are looking forward to seeing you again!

10/10 Excelente

Joyce

Se hospedó 3 noches en abril de 2024
Respuesta de pschwabl el 8 may. 2024
We appreciate your feedback!

8/10 Bueno

Jeffrey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location.
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 18 abr. 2024
I'm glad you enjoyed your stay, thank you for your feedback!

10/10 Excelente

Martin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Parking was poorly arranged . Tv was not working properly . I should have been offered sone kind of rebate . Room was perfect . Hitel is clean and modern .
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 18 abr. 2024
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.

10/10 Excelente

Monte, Welland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff are amazing!
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 18 abr. 2024
Thank you for your kind words, we appreciate it!

10/10 Excelente

Susanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place. Close to where we had to go. Would stay again
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 14 abr. 2024
Thank you for your feedback, we really appreciate it!

2/10 Terrible

Layla

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 18 abr. 2024
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.

8/10 Bueno

Archie

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff were helpful in answering all my questions and offering suggestions
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 14 abr. 2024
We'll forward your comments to our staff and are glad you enjoyed your stay!

10/10 Excelente

Gulsharnjit

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
More parking is needed
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 11 abr. 2024
Thank you for your feedback, we appreciate it.

10/10 Excelente

Tracey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful, comfortable room, helpful, friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 9 abr. 2024
I'm glad you had a great stay and we hope to see you again soon!

10/10 Excelente

Emily

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was wonderful. Great stay, thanks guys!
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 9 abr. 2024
You're more than welcome and we hope to see you again soon!

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location!
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 7 abr. 2024
I'm glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excelente

Jennie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de pschwabl el 6 abr. 2024
I'm glad you enjoyed your stay with us! Thank you for your feedback.

10/10 Excelente

LORENZO

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 5 abr. 2024
Thank you for the feedback, we appreciate it!

8/10 Bueno

Melanie

Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 23 abr. 2024
Thank you for your feedback, we appreciate it!

10/10 Excelente

Bethany

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I appreciated the staff and the ease in checking in and out. My room overlooked the river: it was beautiful.
Se hospedó 2 noches en marzo de 2024
Respuesta de pschwabl el 5 abr. 2024
I'm glad you had a great experience with us, we hope to see you soon!

10/10 Excelente

Alex

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really good service.
Se hospedó 4 noches en marzo de 2024
Respuesta de pschwabl el 5 abr. 2024
Thank you for your kind comments, we really appreciate it!

8/10 Bueno

Tarun

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, clean rooms, great view of the river front, courteous staff, decent breakfast. Over all good stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de pschwabl el 1 abr. 2024
Thank you for your feedback, I'm glad you enjoyed your stay!

8/10 Bueno

Keairah

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Needs more parking
Se hospedó 2 noches en marzo de 2024
Respuesta de pschwabl el 1 abr. 2024
We appreciate your feedback and hope to see you again soon!

6/10 Aceptable

Denise

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
The parking was awful
Se hospedó 3 noches en marzo de 2024
Respuesta de pschwabl el 1 abr. 2024
I'm sorry for the parking issues you faced but we hope to see you again soon. Thank you for your feedback.

2/10 Terrible

Carson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 31 mar. 2024
I'm sorry to hear that your stay did not meet your expectations. We take feedback seriously and hope you'll give us a try again to show that your stay was an exception.

10/10 Excelente

Erin

Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 19 abr. 2024
Thank you for your feedback! I'm glad you enjoyed your stay!

8/10 Bueno

MALINDA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Noisy due to guest parties, parking in offsite parking garage was inconvenient, and the small lobby area was congested. The room, service and facilities were great.
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 29 mar. 2024
I'm pleased you enjoyed your stay despite the noise and parking issues you faced. We hope to see you again soon!

2/10 Terrible

Krishan

No le gustó: Estado de la propiedad e instalaciones
Guests were partying until 4am despite me placing 3 noise complaints. Rooms smelled like cigarettes and weed. Rooms not clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 29 mar. 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Robin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely stay, staff very helpful! Recommend this hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 29 mar. 2024
Thank you for the incredible review, we hope to see you again!

10/10 Excelente

Nishant

Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 18 abr. 2024
Thank you for your feedback, we appreciate it!

10/10 Excelente

Valerie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was easy and location was great. I want to mention
Se hospedó 2 noches en marzo de 2024
Respuesta de pschwabl el 29 mar. 2024
Thank you for the feedback, we appreciate it!

10/10 Excelente

Luke

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 29 mar. 2024
Thank you for your feedback. We appreciate it and are glad you enjoyed your stay!

10/10 Excelente

Eddy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Customer service was excellent. They were really helpful! Will be staying here in the future!
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 29 mar. 2024
Thank you for the great review! We look forward to seeing you again.

8/10 Bueno

Adolfo

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good stay
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 29 mar. 2024
We appreciate your feedback and hope to see you again soon!

10/10 Excelente

Marlene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were amazing. Very clean motel. I was quite surprised to see a security person walking around the halls, so was very impressed with that. The negative is that there isn’t enough parking on the property. But all in all I would recommend this property.
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 24 mar. 2024
I'm so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excelente

Christopher

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel itself is beautiful. Lobby could be a bit bigger and to be honest, parking was a nightmare. Paid for parking and had to park 3 blocks away.
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 24 mar. 2024
I do apologize that you experienced parking issues but am glad you enjoyed your stay with us. We hope to see you again soon and thank you for your feedback!

10/10 Excelente

Kathy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice place. Room was clean and tidy. We had a beautiful view of the Detroit River. Staff was helpful and able to answer any questions. Parking lot was full so we had to use a nearby parking garage which was inconvenient, but the hotel gives you a voucher that covers the cost. Elevators can be a bit of a wait as there are only two and they aren’t very fast. The included breakfast was great. All in all, I would return again.
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 29 mar. 2024
Thank you for your feedback! We look forward to seeing you again.

10/10 Excelente

DIANE

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Although the reception area was small and there were lots of people checking in, the staff was well organized with pre-printed check-in material and friendly and helpful. The parking lot at the back could use another exit point — that got a bit confusing and required us to back up to get out. The breakfast was better than expected and the rooms were clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 22 mar. 2024
Thank you for your feedback. We're glad you enjoyed your stay!

8/10 Bueno

Shannon, Perry

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room we stayed in was very nice. The gentleman who checked me in was very kind and helped me resolve a payment issue at check in that I hadn’t anticipated. The continental breakfast was the best I’ve had in ages and the location was perfect. Parking is not easy to secure, even if you prepay but I lucked out with parking right behind the hotel at check and in a nearby parking ramp later in the day. I would stay here again however make sure you are ONLY using a major credit card.
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 20 mar. 2024
I'm so glad you enjoyed your time with us and will pass along your comments to the staff. We appreciate your feedback!

10/10 Excelente

Carla

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed our stay!!
Se hospedó 1 noche en marzo de 2024
Respuesta de pschwabl el 20 mar. 2024
So glad to hear it, thanks for your feedback!