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Opiniones sobre Marwell Hotel

3 out of 5
Marwell Hotel
Thompson Lane, Winchester, England

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 296 de 1000 opiniones" "
Evaluación: 8 - Bueno. 397 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 183 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 85 de 1000 opiniones" "
Evaluación: 2 - Terrible. 39 de 1000 opiniones" "

7,8/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Increíble hotel
Precioso hotel en medio del bosque tipo cabañas rústicas con todas las comodidades modernas y una atención excelente. El restaurante es de primerísimo nivel.
Las cabañas
Jardines
Entrada

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Como si estuvieras en África
El hotel nos recordó a los hoteles de áfrica, no en vano está al lado del zoológico. Una arquitectura ecológica estupenda con muy buenos servicios.

6/10 Aceptable

Kelly

Viajó con su pareja
Le gustó: Personal y atención
Lovely and rustic but very noisy. People banging doors and doors being closed loudly. Very creaky floors. Great, friendly staff though and a fabulous choice of breakfast.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sarah

Viajó con su familia
Very run down and needs alot doing very basic but clean and tidy quite expensive for what it is reception staff were lovely very helpful,
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Carole

Viajó con su pareja
I have never come across such helpful and friendly staff. They certainly went over and above. The floor was quite squeaky in our room and the bed a bit hard for my taste. It’s in a lovely area and nice and quiet
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

tony

Viajó por negocios
Noisy room next door and no hot breakfast available
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Julie

Viajó con su pareja
Lovely overnight stay, food excellent, staff amazing, and a great day out in Marwell zoo to top off are night away .
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Farzad

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Lovely settting & pretty good hotel facilities.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the property and how it was designed. The rooms were lovely and had all the right amenities. The only thing that I suggest to the hotel is that it should revamp it heating system to take a unfloor heating system run by a ground source heat pump instead of fossil fuels and obviously increase the insulation.
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Manpreet

No le gustó: Limpieza, estado de la propiedad e instalaciones
Cobwebs in the bedroom - dust on the floors
Se hospedó 6 noches en febrero de 2024

10/10 Excelente

Laurika

Le gustó: Servicios
Was a beautiful location, out in the countryside.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

p

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Dennis

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Shannon

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

John

Se hospedó 2 noches en diciembre de 2023

4/10 Mediocre

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones
Needs a good facelift
Very run down and clearly needs some renovation. The food was shocking and the cleaning staff start at the crack of dawn. It is very close to the Zoo mind was family friendly.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Emma

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
AVOID AT ALL COSTS
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Paula

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Aarron

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Never again!
When you walk in you think this is nice. Then you hit the freezing corridors and enter a freezing room dated from the early 90s. We found hair all over bathroom and not very clean. The bed looked like it folded into the wall and very uncomfortable. This was not a one off chance in total there was 6 rooms and all to a low standard. Being part of marwell zoo I think we expected more especially at the cost of a room. Hopefully the reason the hotel is so dated is because the money goes to the animals.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

gareth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very welcoming. The room was large and pleasantly decorated. Nice and warm for the time of year. We used the pool in the morning and it was at a perfect temperature and big enough. Only stayed one night but would recommend.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Paul

Le gustó: Personal y atención
No le gustó: Servicios
The hotel is a great location for my needs but is a little tired and needs some money spent on it, the staff are friendly but could maybe be a bit more dynamic. I stay here for the convenience and the cost but may look at other options a little further away that provide a better overall experience
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

ken

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Whilst well placed in its woodland position the fa bric of the building is in need of refurbishment . Our room was extremely tired looking as was the bathroom. The public areas too could do with a little brightening. My main observation was that housekeeping standards were very poor. We found our bed very poorly made including sequins from previous use on the duvet cover. Our bedroom floor was not hoovered at any time during our 4 night stay. Reception staff and restaurant staffvery good and deserve a better work environment. Price was fair for a three star but some areas sadly lacking for that rating
Se hospedó 4 noches en noviembre de 2023

2/10 Terrible

Jeanette

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Worst hotel I’ve stayed in.
The room was dirty no heating or hot water for a shower next morning, and they didn’t have us down for breakfast, they moved us to the “ Bridal suite “ that too had no heating although they gave us a heater. The food and bar was very expensive, I wouldn’t have my wedding there. But saying that the staff were very friendly and helpful.
Toe nail clippings side of bed.
Bath and shower were dirty and had mild in.
The table in the bridal suite had not even been polished.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Pauline

Le gustó: Personal y atención
No le gustó: Limpieza
Staff Friendly - Room Disappointing.
Staff very friendly - my room disappointing, furniture worn and tired. Bathroom worktop had split so compressed chirp wood on front edge of basin popping out, not very hygienic? Spare blanket stiff as a board, had human hair on it and other bits, looked dirty? Also not normal practice to give water glass to drink from? Manager disagreed my comments but gave me 20% discount.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyed my stay.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Nigel

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty uncomfortable unhelpful staff well must of them carpets dirty in walk way's breakfast wasn't bad won't be going back, infact weeks booked for 2 nights bed was so uncomfortable it aggravated my wife's back we left after one we have stayed in 3rd world country's and never had theses problems
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Swimming pool facilities not all available Restaurant closed because of function, very limited opportunity for eating
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Teresa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I noticed some area need cleaning on the edges of the outside windows and rusting appears on the tall structures..
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

IAN

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Kyle

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

heather

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Set in woodland but no wildlife to be seen. Somewhere to take a walk outside would have been appreciated. Friendly staff and accommodation was good value for money. Would stay again.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Daniel

Se hospedó 1 noche en julio de 2023

8/10 Bueno

EDWARD

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Staff lovely. Two evening meals and had to wait 30-45mins to get our drinks or first course.Staff apologetic but maybe understaffed
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Alison

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Kelly

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
Friendly staff but not well maintained at all
The hotel location is great and the staff is lovely but the hotel is not well maintained . The chairs in the dining room are all stained. The tables are sticky to a point where it seems there is glue on it. The toilets have mould. The mugs and spoons seem like they are not cleaned properly. The hotel would be much better if they maintained it properly.
Se hospedó 3 noches en julio de 2023

6/10 Aceptable

Zoe

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Not great sadly
Desk staff nice over all staff were nice, friendly and helpfulRoom is ok nice size Clean if you don’t look to far The mattresses are super super old with mattress toppers on, no mattress protectors on No pillow protectors, which is just disgusting We had to strip our bed and remake it The bottom sheets don’t fit the bed sadly, The bed was not comfortable at all lumpy just a really bad nights sleep The room really is lacking the little personal touches, No tissues no hair dryers and first time ever no hand soap to was your hands!!! I mean I thought soap was standard I did ask the desk for hair dryer and hand soap which was left outside our room, Very noisy you can hear everything people talking walking around closing doors, turn the tape on will wake the dead And for the price we paid I am a little shocked I’m guessing they are piggybacking on the Zoo reputation, I really wanted to stay here for my birthday while they did leave a nice birthday card and bottle of wine which was nice tissues and hand soap would have been nicer We booked the restaurant for the evening The food was amazing really nice and good size, no complaints and the staff handled some really rude out of order customers very professionally and politely, Breakfast I can’t comment on anymore than we queued for 20 mins and no one moved extremely hot so got a refund and left, You CAN NOT lock your room when inside there is a chain but that won’t stop someone opening your door
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Janice

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel is comfortable and friendly. Not luxurious, but okay for a few days. Staff pleasant, breakfast good.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Helen

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Andree, Ammanford

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
We enjoyed our stay very much, the staff were very friendly and helpful and the breakfasts were amazing.
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Natasha

We stayed for a wedding and the room itself was fairly nice. Needed some TLC and a deep clean. Room where the wedding was held was filthy. Staff at reception were really friendly, but bar staff not so much. No decent o it side areas either.very over priced for what it was.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Dave

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en mayo de 2023

8/10 Bueno

Chris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We arrived and staff member on the desk was really helpful, check in was simple. Drinks at the bar reasonable on draft but costs on spirits are over priced. The evening meal we had was excellent, the price was as you'd expect for a themed location. Breakfast unfortunately let the whole experience down from my perspective, English Breakfast was largely cold, scrambled egg looked like it had been made for an age and not much on the plate at all. My wife asked for scrambled on toast only instead with the advertised salmon, she does not like fish. The dish came back with fresh toast but the same scrambled egg which smelt of the previously added salmon. Unfortunately we were on a time limit so no value in complaining. However there was plenty of option for continental breakfast. In conclusion I would definitely recommend the location to stay at and in general eat at, others may have had a better breakfasts experience.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Paul

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

James

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good sized room, comfy bed, good food in the restaurant. Having use of a pool & sauna was a bonus. Bar drinks at £6.50 a pint were over the top.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Kathryn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

C

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Okay for a relatively cheap stay
Firstly I must point out that this hotel is very well priced for the location, hence we were not expecting wonders. On the plus side the staff are very friendly and helpful. They give a decent welcome and make you fell at home. The foyer is well maintained and presentable, as was the function room that we spent the evening in. Also on the plus size our room was upgraded when we checked in FOC. On the minus side, the room could have done with re-decorating because of the random paint chips off the wall and the bed was very hard. However the room was clean and had been well prepared by the staff. The only exceptions to this was the limescale on the heated towel rack and the shower head. In short if I had paid more, I would have been disappointed, but at the price that we paid it was a large room that was well cleaned so was acceptable.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Emily

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Angela

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Love the safari feel of the hotel - although doesn't really work in cold weather!
Se hospedó 1 noche en marzo de 2023