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Opiniones sobre Hilton Garden Inn Wilmington Mayfaire Town Center

3 out of 5
Hilton Garden Inn Wilmington Mayfaire Town Center
6745 Rock Spring Rd, Wilmington, NC

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 528 de 1000 opiniones" "
Evaluación: 8 - Bueno. 279 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 105 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 51 de 1000 opiniones" "
Evaluación: 2 - Terrible. 37 de 1000 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Roger

Respuesta de Andrew Williams FOM el 20 mar. 2023
Hello Roger,Thank you for taking a moment to share your experience. It means so much to us that you chose us for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the near future. Regards,

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me agradó.
Se hospedó 2 noches en junio de 2021
Respuesta de Isaac Tweed - Front Office Manager el 19 jun. 2021
Hola! Muchas gracias por las palabras!

8/10 Bueno

Cheryl

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Ryan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Chris

Viajó con su pareja
Le gustó: Servicios
Nice place. Would recommend to anyone
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Wendy

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jeremy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Molly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really great hotel. Expedia screwed up my booking and made it far more complicated than necessary.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

michelle

Viajó con su familia
The bar went the extra mile by bringing our food up to us after a very long day it was greatly appreciated
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Brandon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Julio, Burke

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jimena

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Family trip
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Jean

Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Big roach
The moment we walked through the door a huge roach at the entrance of our room! Bathroom had hair on the toilet. Unfortunately the rooms don't match the rest if the hotel as far as the lobby.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

russell

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
excellent friendly staff great food, clean and safe
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Rakeim

Awesome
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Helen

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Donald

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Paige

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Ioannis

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rick

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

David

Le gustó: Limpieza, personal y atención
Great value for the money . On the fringe of needing to be updated. Hallways look worn. But the rooms were clean and the staff very accommodating.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Richard, New Bern

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

CaMeidra

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jonathan Derek Hager

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

Gabriel, Centreville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was great hotel.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Barbara

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel staff were very friendly and helpful. Room was comfortable. This is a pet friendly hotel and functioned well for this.
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Steve, Lantana

Viajó por negocios
No le gustó: Limpieza, personal y atención
I checked in at the front desk… arrived to my room and opened the door to find the room occupied! Had to go back to front desk, carrying all my luggage… I’m handicapped…. Was given another room. Opened the door and put my things down, opened door to bathroom and a large bug came at me… not the best experience…. But overall I would recommend this hotel.
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Monica

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
We understood that we had to request housekeeping in advance due to the holiday. We requested service as instructed, and we didn't get it. The following day, when we did get service, our bed was made and towels were replaced, but the bathroom floor was not swept, and the tissues were not replenished. We've stayed at this property previously, and this is the first time we weren't completely satisfied.
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Molly

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property itself was very nice, clean and in a great location. However I’d be sure to closely check your bill and insist on a receipt. The Hilton charged me again for my stay, even though it was paid for on hotels.com. At check out they wouldn’t give me a receipt because they said I had no bill. However multiple calls late, and one associate at the hotel lying to me about the return already being made, I’m still waiting for over a $400 credit to officially be given back to me. So just check your bill very carefully at check out!
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Location is very convenient. Hotel room need some renovation related to carpet and floor tiles.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Tanya

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleased
Great experience from check in to check out. Everything was clean, no smells, safe atmosphere. Make sure you pay the extra $12 for the breakfast, it’s worth it. Helen in the kitchen was amazing. Customer service at its finest. I would definitely recommend and will definitely stay again.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Steven

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Hidden gem near the beach
Staff was great but we had a roll-in shower with a normal length shower not covering the last foot above the floor so water went everywhere. Great price and great location.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Tiana

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Claire

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Tom el 14 nov. 2023
Thank you for taking a moment to share your experience with us. It means so much to us that you chose our property for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the future. If there is anything else that I can do for you at this time, please reach out to me at the hotel directly.

6/10 Aceptable

Connie

Viajó por negocios
Le gustó: Limpieza, personal y atención
Hilton Garden wasn't one
The mattress was not comfortable, the door seal was pulled up halfway and I tripped (did not fall) on it going into room. The microwave took 8 minutes to heat up a cup of coffee! My phone plug which worked at home didn't work at the hotel - almost lost battery while calling an Uber. They gave me a free breakfast coupon but breakfast was not good. Dry and tasteless. It just wasn't a good hotel. Convenient, but not good.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tom el 14 nov. 2023
Thank you for taking a moment to share your experience with us. It means so much to us that you chose our property for accommodations during your visit to the Port City. If there is anything else that I can do for you at this time, please reach out to me at the hotel directly.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
Mediocre for the area.
Could be much better. Hiltons are normally nicer.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tom el 14 nov. 2023
Thank you for taking a moment to share your experience with us. It means so much to us that you chose our property for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the future. If there is anything else that I can do for you at this time, please reach out to me at the hotel directly.

10/10 Excelente

Matt

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
People make difference
As with all Hilton Garden Inns, the facility was immaculate. However what set this facility above others was the kindness and helpfulness of the staff. I cannot express properly how nice everyone was.
Se hospedó 1 noche en octubre de 2023
Respuesta de Tom el 7 nov. 2023
Hello Matt, Thank you for taking a moment to share your experience. It means so much to us that you chose us for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the near future. Regards,

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Tom el 14 nov. 2023
Thank you for taking a moment to share your experience with us. It means so much to us that you chose our property for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the future. If there is anything else that I can do for you at this time, please reach out to me at the hotel directly.

8/10 Bueno

Wendie

Le gustó: Personal y atención
D
Se hospedó 1 noche en octubre de 2023
Respuesta de Tom el 14 nov. 2023
Thank you for taking a moment to share your experience with us. It means so much to us that you chose our property for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the future. If there is anything else that I can do for you at this time, please reach out to me at the hotel directly.

8/10 Bueno

Kathleen

Le gustó: Limpieza, personal y atención, servicios
Food served in the restaurant onsite is awful.
Se hospedó 1 noche en octubre de 2023
Respuesta de Tom el 14 nov. 2023
Thank you for taking a moment to share your experience with us. It means so much to us that you chose our property for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the future. If there is anything else that I can do for you at this time, please reach out to me at the hotel directly.

10/10 Excelente

diane

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quick visit
Very nice. Clean and convenient to everything.
Se hospedó 4 noches en octubre de 2023
Respuesta de Tom el 14 nov. 2023
Thank you for taking a moment to share your experience with us. It means so much to us that you chose our property for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the future. If there is anything else that I can do for you at this time, please reach out to me at the hotel directly.

10/10 Excelente

Nick

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff was excellent
Staff were super nice and helpful. They helped us get into our room early from traveling out of town!
Se hospedó 1 noche en octubre de 2023
Respuesta de Andrew Williams FOM el 16 oct. 2023
Hello Nick, Thank you for taking a moment to share your experience and thank you for your kind words. It means so much to us that you chose us for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the near future. Regards,

10/10 Excelente

Alfred

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Andrew Williams FOM el 16 oct. 2023
Hello Alfred, Thank you for taking a moment to share your experience. It means so much to us that you chose us for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the near future. Regards,

10/10 Excelente

Monica

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Employees were friendly and helpful.
Se hospedó 3 noches en octubre de 2023
Respuesta de Andrew Williams FOM el 13 oct. 2023
Hello Monica, Thank you for taking a moment to share your experience. It means so much to us that you chose us for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the near future. Regards,

10/10 Excelente

Reid, Palm Coast

Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is everything one would expect from a Hilton property. The only negative experience was breakfast on my second day. The did not have the buffet, so I had to order from the menu. I chose Pancakes. I prefer my pancakes light and fluffy. I had to cut these with a knife. One other pet peeve. If you are going to list yourself as "Pet Friendly," why do you charge for the pet? The staff and facilities were excellent. I will stay here again, I just won't order pancakes.
Se hospedó 2 noches en octubre de 2023
Respuesta de Andrew Williams FOM el 13 oct. 2023
Hello Reid, Thank you for taking a moment to share your experience. It means so much to us that you chose us for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the near future. Regards,

6/10 Aceptable

Janaei

No le gustó: Comodidad de la habitación
the people above me were so loud I thought they would fall through the ceiling, the water in the toilet was running 24 hours a day, and there was some horrendously loud noise from a vent that never stopped. The pillows were too soft and I had to stack 3 of them to equal 1 firm one.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Andrew Williams FOM el 2 oct. 2023
Hello Janaei, Thank you for taking a moment to share your experience. It means so much to us that you chose us for accommodations during your visit to the Port City. We sincerely apologize for any inconveniences that you experienced during your stay with us. We look forward to hopefully welcoming you back to our hotel in the near future. If there is anything else that I can do for you please reach out to me at the hotel directly.Regards,

10/10 Excelente

Ann Marie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was clean. Friendly staff
Se hospedó 2 noches en septiembre de 2023
Respuesta de Andrew Williams FOM el 2 oct. 2023
Hello Ann Marie, Thank you for taking a moment to share your experience. It means so much to us that you chose us for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the near future. Regards,

8/10 Bueno

Gail

Se hospedó 1 noche en septiembre de 2023
Respuesta de Tom el 14 nov. 2023
Thank you for taking a moment to share your experience with us. It means so much to us that you chose our property for accommodations during your visit to the Port City. We look forward to welcoming you back to our hotel in the future. If there is anything else that I can do for you at this time, please reach out to me at the hotel directly.