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Opiniones sobre Hampton Inn Derby Wichita Southeast

2.5 out of 5
Hampton Inn Derby Wichita Southeast
1701 Cambridge St, Derby, KS

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 290 de 556 opiniones" "
Evaluación: 8 - Bueno. 171 de 556 opiniones" "
Evaluación: 6 - Aceptable. 45 de 556 opiniones" "
Evaluación: 4 - Mediocre. 27 de 556 opiniones" "
Evaluación: 2 - Terrible. 23 de 556 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Librada

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
La puerta nunca queria abrir con la llave te nia que ir ala oficina cada vez
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Anita

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy in and out…
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Kelley

Se hospedó 1 noche en abril de 2024
Respuesta de Hampton Inn Derby el 5 may. 2024
Kelley, First I want to thank you for your review. We grow through constructive feedback. Hopefully next time you are in the area you will give us the opportunity to make it right for you.

10/10 Excelente

Carolee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was clean and well maintained. The cleaning staff and front desk were very pleasant and accommodating when we needed anything. I was impressed with the breakfast, it went later and had more variety than most.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kelly Assistant General Manager. el 4 abr. 2024
Carolee, Thank you so much for your kind words. We can not express how much your feedback means to us. We look forward to seeing you again in the future!

8/10 Bueno

Katie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All the staff were absolutely amazing!! Super friendly. Didn’t matter if it was the cleaning crew or breakfast crew, every single person there was super friendly and talked to us. We will definitely stay there again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelly Assistant General Manager. el 26 mar. 2024
Katie,First, I want to thank you for taking time out of your busy schedule to leave us a review. We all care so much about you and want to make every stay an exceptional one.

8/10 Bueno

Chris

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, quite clean and well maintained. Walls seemed a little thin as sounds from other rooms (barking dogs) made sleep a little challenging. Overall good and I would consider staying here again in the future.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kelly Assistant General Manager. el 26 mar. 2024
Chris,Thank you for taking the time to leave us some feedback! We are so thankful for your business and hope to see you again in the future.

6/10 Aceptable

Kelly, Boynton Beach

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
First let's just say at the staff at this facility is so nice and sweet and they really try their best. The property is older and a little run down. It's not staffing but the rules for cleaning rooms at the Hampton Inn by Hilton that are not good. Longer stays bed don't get changed until 4th day, towels and trash like every other day. I had to ask for towels, toilet paper, and have the trash emptied on my five day stay more than once. To me the Hilton needs to review these COVID rules and put them back like they used to be. I don't appreciate over flowing bins in the room and we were not messy people.
Se hospedó 5 noches en febrero de 2024
Respuesta de Hampton Inn - Derby, KS el 28 feb. 2024
Thank you for the in-depth feedback regarding your stay, Kelly! Even though Hilton does have certain cleaning procedures in place, our team is happy to provide you cleaning service at any time. On future stays, if you feel you may want service every day, or every other day, just let the front desk know and we will make sure to have you taken care of. We want our guests to have a comfortable stay, no matter what!

8/10 Bueno

Randy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hampton Inn - Derby, KS el 28 feb. 2024
We appreciate you staying with us, Randy!

10/10 Excelente

Linda

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
The friendliness of the staff made a huge difference in the stay for my family.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kelly Assistant General Manager. el 23 feb. 2024
Thank you for taking the time to offer us your feedback. We truly appreciate your business and kind words.

10/10 Excelente

Joan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great
Se hospedó 1 noche en febrero de 2024
Respuesta de Kelly Assistant General Manager. el 23 feb. 2024
Thank you for your kind words.

4/10 Mediocre

Daniel

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No staff at the front counter during check in ,called from lobby phone to the front desk twice with no answer. Finally checked in to find a severely outdated room with terrible hard pillows that I went down and asked to replace with no options except the small rock hard pillow but was asked if I would like another. The beds are unfortunately just like the pillows, old and hard …
Se hospedó 1 noche en febrero de 2024
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for taking the time to provide us with your feedback. We are about to launch our renovations at which time we will be getting new pillows and beds. We hope to see you again once the remodel is complete. Kind Regards,

8/10 Bueno

Lynda

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The pool was not in working order which our grandchildren would have liked to use.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for taking the time to give us feedback on your stay. We do apologize for the inconvenience of the pool being down for maintenance during your stay.

8/10 Bueno

Rosanna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for your kind words.

10/10 Excelente

Carrie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Highly recommended
Se hospedó 4 noches en diciembre de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for recommending us. We look forward to seeing you again soon.

10/10 Excelente

Timothy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was exceptionally courteous and helpful. The breakfast attendant made us feel valued and welcome. We will definitely stay here again in the future.
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for spending a few moments of your time to provide us with feedback regarding your stay. We look forward to seeing you again!

2/10 Terrible

Erin

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
Booked a room with 2 queen beds. At check in found out they were over booked. Ended up with a room with only 1 queen bed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for taking the time to provide us with your feedback. We do apologize for the inconvenience of you only having one bed when you originally booked for two.

4/10 Mediocre

Jessica

Le gustó: Personal y atención
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Maria

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Only real downfall was hard beds
The location was great, service was nice but cleanliness could of been better and the beds were very hard. Beds need updating.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for providing us with your feedback. We would like to let you know that we are currently under renovation and will be getting new mattress'. We hope that you will stay with us again once renovations are complete.

10/10 Excelente

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice room, service not as expected.
During my check in the front desk staff had a person on her personal phone on FaceTime to assist them in changing a headlight which she held her finger up to me telling me to hold on for checking in and then after about a minute she proceeded with my check in. This was very unprofessional and not typical of the service received at Hilton hotels. In room 109, the carpet on the floor by the roller chair for the desk has a piece missing and needs to be replaced. Otherwise, the hotel is clean and quiet. It is becoming a little outdated and could use some updating. The location is wonderful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for taking the time out of your day to provide our hotel with feedback. We would like to let you know that we will be going under renovations very soon and will be updating the hotel.

10/10 Excelente

ROBIN

Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Blake

Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Katie

No le gustó: Estado de la propiedad e instalaciones
Jets didn’t work on the tub that we paid extra for. They have a sign saying you need to call the desk so they can show you how to ‘properly’ use them. The switch is actually broke and they have it being controlled from a GFI plug. They make noise and shot gross stuff out but didn’t actually work. And the Pillows are terrible.
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for taking the time to provide us with your feedback regarding your stay. We apologize for the troubles you had with your stay. We are going under renovations very soon and hope to see you again after!

8/10 Bueno

Jarod

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good place to stay.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for providing us with your feedback. We are so happy to hear that you enjoyed your time with us! We look forward to seeing you again.

10/10 Excelente

Sheriff Department

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Derby, KS
Good, beds weren’t the most comfortable and pillows were terrible. Staff and everything else was excellent.
Se hospedó 6 noches en octubre de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for taking the time to provide us with your feedback. We are going under renovations soon and will be getting new beds and pillows! Come see us again this summer and enjoy the remodeled hotel.

6/10 Aceptable

Luke

Le gustó: Limpieza, estado de la propiedad e instalaciones
Stay was okay but the pet fee is the highest we’ve seen and made the cost of the room more expensive than the quality of the stay.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Nathan

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Facility is clean, but needs updating.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for providing us with your feed back. We are currently going under renovations to update our hotel. We look forward to seeing you again once renovations are complete.

4/10 Mediocre

Eileen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It took a very long time to check in. The lady in front of me - her room was not ready - she had gone to her room and housecleaning had not even cleaned it. I had to wait until they found her another room. Also, I was not the only person in line!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
First I would like to thank you for taking the time to provide us with your feedback regarding your stay. We apologize for the inconvenience of having to wait in line at check in.

8/10 Bueno

darin

Le gustó: Limpieza, personal y atención
Quit and friendly staff
Se hospedó 1 noche en julio de 2023
Respuesta de Kelly Assistant General Manager. el 17 feb. 2024
Thank you for your kind words. We strive to provide a friendly experience for our guests.

10/10 Excelente

Shawn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was as described and nothing to complain about
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Luis

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing I love to stay. Staff were very friendly and understanding.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Rebecca

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Joan M

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Dwight L, Boardman

Viajó con su pareja
Le gustó: Personal y atención
Our reservation was for a king size bed, we were put in a room with a queen. We were also put in a handicap room and neither of us is handicapped.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Lisa

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Erin was a delight at check in. The morning check out woman was also nice and efficient but I didn’t catch her name
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Jerry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were great and near to food and shopping options.
Se hospedó 4 noches en agosto de 2023

6/10 Aceptable

Bob

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
the staff is great, and helpful. the ice machine on the 3rd floor doesn't work. they ran out of coffee at 9:00AM. the king bed in room 111 was terrible
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Darrel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Original room was not made up....gave us a double instead of King. Other than that, nice convenient property
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Alex

Viajó con su familia
No le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jerry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very helpful staff, all you can ask for in a motel.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Brady, Sallisaw

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location for visiting Derby
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Adam

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Erik

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff. Clean. Fresh food.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Cheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hampton Inns are my favorite places to stay.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and comfortable. The entire staff was helpful, kind and welcoming. We loved the freshly made cookies. There were plenty of very clean towels in the room and at the pool. We loved the pool. Also the breakfast had lots of delicious options with a wonderful attendant who kept the eating area sparkling clean.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Clinton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Worth it
The beds were very firm and a little uncomfortable. The tv had a setting we couldn't turn off which made it time out, turn off and reset to the starting screen. One of the star wars movies was too long for the timer and we missed a bit. Everything was super clean, the staff was very nice. The cards demagnetized frequently. Right near tons of restaurants and stores
Se hospedó 6 noches en julio de 2023

10/10 Excelente

Deanna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

edward

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice motel clean friendly service coffee pot was always on in lobby and the breakfast was phenomenal. Highly recommend and will stay there again in future.
Se hospedó 4 noches en junio de 2023

8/10 Bueno

Matt

Se hospedó 2 noches en junio de 2023