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Opiniones sobre Quality Suites Whitby

2.5 out of 5
Quality Suites Whitby
1700 Champlain Ave, Whitby, ON

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 405 de 1000 opiniones" "
Evaluación: 8 - Bueno. 294 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 135 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 106 de 1000 opiniones" "
Evaluación: 2 - Terrible. 60 de 1000 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan Luis

Se hospedó 2 noches en diciembre de 2023
Respuesta de VIK el 5 ene. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a Choice Privileges Platinum member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

Carolina Sandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2023
Respuesta de Vik el 1 ene. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

2/10 Terrible

Monica

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The air conditioner was not working, my room was extremely hot
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Katie

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rejean

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Très bonne expérience pour le rapport qualité-prix
Se hospedó 1 noche en mayo de 2024
Respuesta de vik el 7 may. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

Sky

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay!
Se hospedó 1 noche en mayo de 2024
Respuesta de vik el 7 may. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 Bueno

Francois

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
C’était bien correct 😀
Se hospedó 1 noche en abril de 2024
Respuesta de vik el 7 may. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

2/10 Terrible

maxime

Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
A/C not working, freezer not working
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Andrew

Viajó con su pareja
No le gustó: Limpieza
The bathroom in the room was not in great condition. Beds were comfortable. Food was good at breakfast. Front desk staff was not attentive or available when needed
Se hospedó 1 noche en mayo de 2024
Respuesta de Vik el 5 may. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the beds comfortable and enjoyed the breakfast offerings. However, we apologize for any inconvenience caused by the condition of the bathroom and the lack of attentiveness from our front desk staff.Ensuring our guests' comfort and satisfaction is our top priority, and we take your comments seriously. Rest assured, we'll address the issues with the bathroom and work to improve the availability and attentiveness of our front desk staff to better assist our guests' needs.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Reagrds,Vik VermaGeneral Manager

2/10 Terrible

Delwar

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
House phone was not working, furniture was worn out, not clean, AC temp was locked! Could not change to our comfort level. I think it is totally intentional. Never going to stay at this place again! Front desk staffs knew this but it upto the managementro rectify the issues.
Se hospedó 1 noche en mayo de 2024
Respuesta de Vik el 5 may. 2024
We're truly sorry to hear about the numerous issues you encountered during your stay. Your experience falls short of the high standards we strive to maintain for our guests. We sincerely apologize for the inconvenience caused by the non-functioning house phone, worn-out furniture, cleanliness concerns, and the inability to adjust the AC temperature to your comfort level.Your feedback is invaluable to us, and we will immediately address these issues with our management team to ensure that necessary improvements are made. Please know that your comfort and satisfaction are our top priorities, and we deeply regret that we failed to meet your expectations on this occasion.We understand your decision not to stay with us again, but we hope you might reconsider in the future, as we are committed to providing a superior guest experience. Thank you for bringing these matters to our attention, and we apologize once again for any inconvenience caused.Best Reagrds,Vik VermaGeneral Manager

4/10 Mediocre

Anna Rita

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de vik el 5 may. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

6/10 Aceptable

Andrea-Rose

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de vik el 5 may. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

6/10 Aceptable

Debbie

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
The room was clean But as soon as you have food out there with ants everywhere!!! I felt the price of the room was overrated lol
Se hospedó 2 noches en abril de 2024
Respuesta de Vik el 5 may. 2024
We appreciate you taking the time to share your feedback with us. We're glad to hear that you found the room clean, but we're truly sorry for the inconvenience caused by the presence of ants. Ensuring a comfortable and pest-free environment is of utmost importance to us, and we will address this issue with our housekeeping and pest control teams to prevent such occurrences in the future.Regarding the price of the room, we strive to offer competitive rates while providing excellent service and amenities. We understand your concerns and will take your feedback into consideration for future pricing evaluations.Once again, we apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best Regards,Vik VermaGeneral Manager

4/10 Mediocre

Dylan

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de vik el 5 may. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

4/10 Mediocre

Debbie

Viajó con su familia
Requested a ground floor but they gave it away. Put on the 3rd floor. T.V. Didn’t work. Next day we were told the elevator didn’t work. Came back after lunch and we were moved to first floor. T.V didn’t work either. Breakfast was the worst.
Se hospedó 2 noches en abril de 2024
Respuesta de Vik el 5 may. 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's disheartening to hear about the issues you encountered with your room assignment, the malfunctioning TV, and the breakfast experience.Ensuring that our guests are comfortable and provided with the amenities they expect is our top priority, and we regret that we fell short in meeting your expectations in these areas. Rest assured, we will investigate these issues thoroughly and take appropriate measures to prevent similar incidents from occurring in the future.We understand your disappointment, and we truly appreciate your patience and understanding. Please know that your feedback is invaluable to us, and we will use it to improve our services and enhance the overall guest experience.We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If you choose to stay with us again, please don't hesitate to reach out to our staff directly so that we can ensure your next experience is nothing short of excellent. Thank you for bringing these matters to our attention.Best Regards,Vik VermaGeneral Manager

10/10 Excelente

nathalie

Le gustó: Limpieza, personal y atención
just perfect for traveling. food was great!
Se hospedó 1 noche en abril de 2024
Respuesta de VIK el 25 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

Monique

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de VIK el 25 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 Bueno

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pet friendly
Se hospedó 1 noche en abril de 2024
Respuesta de VIK el 25 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

Heather

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Di

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very easy and accessible check-in. Staff was courteous. Room was very spacious and amenable. Liked the fact that the bedroom could be closed off from main area and could also access the bathroom directly.
Se hospedó 1 noche en abril de 2024
Respuesta de VIK el 20 abr. 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Vik VermaGeneral ManagerQuality Suites

4/10 Mediocre

MOHAMMAD HARIS

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Place needs major renos
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Harold

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
policy to accept credit card only for incidentals is very inconvenient when card doesn't work, would not accept cash or debit
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No issues with this hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Vik el 19 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 Bueno

Eric

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Right next to highway so it is noisy.
Se hospedó 1 noche en abril de 2024
Respuesta de Vik el 19 abr. 2024
We apologize for any inconvenience you experienced due to the noise from the nearby highway during your stay. We understand that a peaceful environment is essential for a comfortable stay, and we regret falling short of your expectations in this regard.Please know that guest comfort is our top priority, and we will explore potential solutions to mitigate noise disturbances for future guests. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Best Regards,Vik VermaGeneral Manager

10/10 Excelente

puff

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Nothing to say
Se hospedó 1 noche en abril de 2024
Respuesta de VIK el 20 abr. 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

Murielle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We liked everything, the staff was great.
Se hospedó 2 noches en abril de 2024
Respuesta de Vik el 19 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

4/10 Mediocre

Dale

Se hospedó 1 noche en abril de 2024
Respuesta de Vik el 19 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Vik VermaGeneral ManagerQuality Suites

4/10 Mediocre

LINDA

Viajó por negocios, Viajó en grupo
Le gustó: Servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
the checking in was good. then that night the front door was broken the elevator wasn't working. the hallway stunk, one of the male maids stunk to high heavens, the glass windows inside the rooms were disgustedly filthy. I don't even think the carpet floors were vacuumed. The bath tub dripped and something plastic propped under the drain of the tub
Se hospedó 2 noches en abril de 2024
Respuesta de Vik el 19 abr. 2024
We're truly sorry to hear about the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short of your expectations.The problems you described are unacceptable, and we take them very seriously. We will immediately address the issues with the front door, elevator, hallway odor, cleanliness of the rooms, and the maintenance concerns you mentioned, including the bathtub and the plastic propped under the drain.Ensuring that our facilities are in proper working condition and maintaining high standards of cleanliness are fundamental aspects of our commitment to providing a pleasant stay for our guests. We apologize for any inconvenience or discomfort these issues may have caused you, and we appreciate your understanding.If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Vik VermaGeneral Manager

8/10 Bueno

Sylvie

Le gustó: Limpieza, personal y atención
We are people with limited mobility doing stairs and the elevator was broken and we were on the 3rd level ..very hard bringing our luggage down three flights of stairs...not happy at all about that ...
Se hospedó 1 noche en abril de 2024
Respuesta de Vik el 19 abr. 2024
We sincerely apologize for the inconvenience you experienced during your stay due to the broken elevator. We understand the challenges it must have posed, especially for guests with limited mobility. Ensuring a comfortable and convenient stay for all our guests is our utmost priority, and we regret falling short of your expectations in this regard.Your feedback is invaluable to us, and we will take immediate steps to address the elevator issue to prevent similar situations in the future. Additionally, we will explore alternative solutions to assist guests with limited mobility in accessing upper floors during maintenance or unforeseen circumstances.We deeply regret any inconvenience or discomfort this may have caused you, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

6/10 Aceptable

Geoffrey

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
The room was clean and spacious, but the property is in desperate need of an upgrade: gym shower controls in the bathroom, poor TV service, broken handles on fire doors, squeaky beds, harsh cleaning smell in the rooms. Front desk was seriously understaffed upon arrival, as well. Not a cheap hotel, Quality needs to invest in its upkeep and staffing or charge discount rates.
Se hospedó 2 noches en abril de 2024
Respuesta de Vik el 19 abr. 2024
Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you found your room clean and spacious, but we sincerely apologize for the issues you encountered with the property.We understand your concerns about the need for upgrades, and we apologize for any inconvenience caused by the gym shower controls in the bathroom and other maintenance issues such as broken handles on fire doors, squeaky beds, and a harsh cleaning smell in the rooms. Ensuring that our facilities are in top condition is a priority, and we will address these issues promptly to improve the overall guest experience.We apologize for any inconvenience caused by poor TV service and the front desk being understaffed upon your arrival. Providing efficient and attentive service is important to us, and we will address these concerns with our team to ensure that similar situations are avoided in the future.Your feedback about the need for investment in upkeep and staffing is well noted, and we appreciate your suggestions. We are committed to providing a comfortable and enjoyable stay for all our guests, and we will use your feedback to guide our efforts in improving our property.We sincerely appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

6/10 Aceptable

Ahmed

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The air conditioning was not working. The window was leaking when it rained hard. The housekeeping policy was not explained at check in. When I requested a copy of a bill that shows that the security deposit was cancelled it was not provided. The front desk staff seemed untrained and not very hospitable.
Se hospedó 2 noches en abril de 2024
Respuesta de Vik el 19 abr. 2024
We're truly sorry to hear about the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short of your expectations.Regarding the air conditioning and window leakage, we apologize for any inconvenience this may have caused. Ensuring that all our facilities are in proper working condition is essential, and we will address these issues promptly to prevent any future occurrences.We regret that our housekeeping policy was not explained to you at check-in. Clear communication is key to ensuring a smooth and enjoyable stay, and we apologize for any confusion or inconvenience this oversight may have caused.Furthermore, we apologize for the inconvenience of not receiving a copy of the bill showing the cancellation of the security deposit upon request. We understand the importance of providing timely and accurate documentation, and we will address this issue with our team to ensure it doesn't happen again.Your feedback about the front desk staff is concerning, and we apologize for any lack of professionalism or hospitality you experienced. We will address this with our team and provide additional training as needed to ensure that all guests receive the high level of service they deserve.We sincerely appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Vik VermaGeneral Manager

8/10 Bueno

Wayne

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de vik el 19 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 Aceptable

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Building is tired and well used.
Se hospedó 1 noche en abril de 2024
Respuesta de Vik el 19 abr. 2024
We appreciate you sharing your thoughts on our property. Your feedback is valuable to us as we continuously strive to enhance our guests' experience. We understand your concerns about the condition of the building, and we apologize if it fell short of your expectations.Please be assured that we take your feedback seriously and are committed to addressing any areas that need improvement. Our team is dedicated to providing comfortable and enjoyable stays for all our guests, and we will use your comments to guide our efforts in maintaining and upgrading our facilities.Thank you for bringing this to our attention, and if there's anything specific you would like to discuss or if you have any further feedback, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards,Vik VermaGeneral Manager

10/10 Excelente

Nancy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Vik el 19 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 Aceptable

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Good location with lots of restaurants and things to do for our hockey tourney. The hotel is old and although there was some superficial renos the bed was old and the pull out sofa very uncomfortable. Staff was nice but one of our tvs was out of service almost the entire time of our visit. We paid extra for a room with efficiencies but the only thing it had (in addition to the cheaper suite with fridge and microwave) was a small sink. No oven or stove. Wasn’t worth the extra $20 per night. One positive was the little makeup desk with outlet. Great place to dry your hair and do your makeup.
Se hospedó 2 noches en abril de 2024
Respuesta de Vik el 19 abr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you appreciated our hotel's convenient location near restaurants and attractions during your hockey tournament visit. However, we're sorry to hear that some aspects of your stay did not meet your expectations.We apologize for any discomfort you experienced with the bed and pull-out sofa. Guest comfort is important to us, and we regret any inconvenience this may have caused. Your comments regarding the TV outage will be addressed with our maintenance team to ensure such issues are resolved promptly in the future.Regarding the room amenities, we apologize for any confusion or disappointment regarding the "efficiencies" advertised. We appreciate your feedback, and we will review our room descriptions to ensure accuracy. We're glad to hear that you found the makeup desk with an outlet to be a positive feature.Your feedback is invaluable to us as we strive to improve our guest experience. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

10/10 Excelente

tishana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de vik el 7 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

Heather

Se hospedó 1 noche en marzo de 2024
Respuesta de Vik el 19 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 Bueno

Jean-Yves

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Vik Verma el 1 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

4/10 Mediocre

Robyn

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
We arrived late to the hotel and when we entered our room, the non-smoking room had a strong smell of stale smoke. It was definitely not a non-smoking room. The room was also cold. Because it was so late, I did not bother to follow up with the front desk. However, it was not comfortable. The next day, I asked about the heat before leaving the hotel. The front desk said it was a breaker that they had to flip. When I returned to the room later that evening, the room was still cold. I went back to the front desk and was again told it was a breaker they had to flip. I went back to the room and eventually the room started to warm up, however, it did take a long time. The door between the bedroom and bathroom did not close properly. The toilet paper holder was broken.
Se hospedó 2 noches en marzo de 2024
Respuesta de Vik el 1 abr. 2024
Thank you for sharing your experience with us, and please accept our sincere apologies for the inconveniences you encountered during your stay. We deeply regret that your room did not meet the standards we strive to maintain for all our guests.We apologize for the strong smell of stale smoke in your non-smoking room. This is certainly not acceptable, and we will investigate the matter to ensure that our cleaning procedures are followed rigorously to prevent such occurrences in the future.Regarding the issue with the room temperature, we apologize for the inconvenience caused by the heating problem. It's disappointing to hear that despite our attempts to rectify the situation, the room remained cold for an extended period. We will work with our maintenance team to address this issue promptly and prevent it from happening again.We also apologize for the maintenance issues you encountered with the door between the bedroom and bathroom, as well as the broken toilet paper holder. We will ensure that these issues are addressed immediately to ensure the comfort and convenience of our guests.Your feedback is invaluable to us as we continuously strive to improve our services and enhance the guest experience. We hope you will consider giving us another opportunity to exceed your expectations on your next visit. If there is anything further we can do to make amends or if you have any additional feedback, please do not hesitate to reach out to us directly. Thank you for bringing these matters to our attention.Sincerely,Vik VermaGeneral Manager

10/10 Excelente

Jean-Yves

Se hospedó 1 noche en marzo de 2024
Respuesta de VIk el 19 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

Luis

Se hospedó 1 noche en marzo de 2024
Respuesta de vik el 19 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

4/10 Mediocre

Tim

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
There was no heat and room didn't get above 17 C. They did not have an extra space heater so they gave us extra blankets. Very disappointed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vik el 1 abr. 2024
Thank you for bringing this to our attention and sharing your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay due to the lack of heat in your room.Ensuring our guests' comfort is of utmost importance to us, and we regret that we were unable to provide you with a satisfactory solution to address the temperature issue. We understand how crucial it is to maintain a comfortable room temperature, especially during colder months, and we apologize for falling short in this regard.We appreciate your understanding in accepting the extra blankets provided as an alternative solution. However, we recognize that this was not the ideal resolution, and we will take your feedback into consideration to improve our response to similar situations in the future.Your satisfaction is our priority, and we are committed to making the necessary improvements to prevent such occurrences from happening again. Should you choose to stay with us again, please do not hesitate to reach out to our front desk team immediately if you encounter any issues. We are here to ensure that your next stay with us is comfortable and enjoyable.Once again, we apologize for the inconvenience, and we appreciate your understanding and patience. Thank you for bringing this matter to our attention.Sincerely,Vik VermaGeneral Manager

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Vik el 1 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 Bueno

Robert

Le gustó: Limpieza, personal y atención
spacious rooms but cold (room temp 20C maximum
Se hospedó 1 noche en marzo de 2024
Respuesta de Vik el 1 abr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our rooms spacious, but we apologize for any discomfort you experienced due to the temperature not meeting your expectations.We strive to provide a comfortable environment for all our guests, and we regret that the room temperature did not meet your needs during your stay. We will certainly look into this matter to ensure that our heating systems are functioning properly and that our guests have the ability to adjust the temperature to their comfort level.Your feedback is valuable to us as we continuously work to improve our guests' experiences. Should you choose to stay with us again, please don't hesitate to reach out to our front desk team if you encounter any issues with the room temperature. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for bringing this matter to our attention. Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 Bueno

Amy

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Front desk staff could be more friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Vik el 7 abr. 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and we're sorry to hear that you felt our front desk staff could have been more friendly during your stay. Providing exceptional service and a warm welcome to our guests is a top priority for us, and we regret that we didn't meet your expectations in this regard.Please rest assured that we take your feedback seriously and will address this matter with our team to ensure that all of our guests receive the friendly and attentive service they deserve. We value your input as it helps us improve our standards and provide a better experience for future guests.We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing excellent service.Best Regards,Vik VermaGeneral Manager

10/10 Excelente

Charmaine

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Myself and family had a quiet moment and enjoyed our stay...everything was good..staff warmed and welcoming ...clean place with a good breakfast each morning...
Se hospedó 14 noches en marzo de 2024
Respuesta de Vik el 1 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

2/10 Terrible

Maryna

Se hospedó 1 noche en marzo de 2024
Respuesta de Vik el 7 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

David

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable layout in room, desk to work from, very good breakfast, and pleasant friendly Front Desk staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de vik el 15 mar. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 Excelente

Lynda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly and informative staff at front desk. Convenient location close to the 401. Beds are very comfortable and the rooms are spacious and very clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de vik el 15 mar. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 Aceptable

Patience

Viajó por negocios
Le gustó: Limpieza, personal y atención
It was ok stay. But there is a smell in the room that just seems like cigarette smoke. Maybe the room needs to be aired out. The breakfast also was not great. But I would give it a 7/10
Se hospedó 2 noches en marzo de 2024
Respuesta de Vik el 11 mar. 2024
Thank you for taking the time to share your feedback on your recent stay. We appreciate your honesty and your input is valuable to us.We apologize for the unpleasant smell in your room, and we will certainly investigate and address the issue promptly. Your suggestion about airing out the room is noted, and we'll take measures to ensure a fresher and more comfortable environment for our guests.Regarding the breakfast, we regret to hear that it did not meet your expectations. Your feedback is important as it helps us enhance our offerings. We'll review and consider improvements to ensure a more satisfying dining experience for our guests in the future.Thank you for giving us a 7/10 rating, and we hope to have the opportunity to exceed your expectations during your next stay. If there are specific aspects you'd like us to focus on for improvement, please feel free to share additional details.We appreciate your understanding and look forward to the possibility of welcoming you back for an improved experience.Best regards,Vik VermaGeneral ManagerQuality Suites Whitby