I struggled whether or not to knock a star off the review for this, but I think it is important that both people renting this place, and the vacation rental management company are aware and stay on top of this very dangerous condition.
The townhouse is really lovely and the pictures do not do it justice. It was amazing. It is at the top of what must be 3 flights of stairs, which is not an issue for us.
The issue is that towards the bottom of the stairs, there is a landing that was a solid sheet of ice. Everyone in our house had issues navigating it until I fell and jammed my knee that kept me from skiing for a couple of days. I almost went to urgent care.
The vacation rental management company is great and very responsive - 5 stars to them. When I notified them of this asking that they at least put salt down, they did take immediate action and contact the HOA/Property Management. Turns out the concrete portion of the stairs and landing are heated so there should never have been ANY ice there in the first place. The HOA gave a lame excuse about turning it off too early. Ice forms everyday in Whistler because everything is always melting there. Lame.
Here is my suggestion that should not be taken lightly - while this is not the fault of the vacation rental company, they need make sure that when new travelers are arriving, they have called the HOA to make sure the stair heating is turned on.
The same day I fell, another friend in our house also fell, but they luckily caught themselves.
My knee is still sore and it has been a month.