99.9% of our groups have exceptional experiences, refer to those compatible upscale groups versus discount travellers, as we often understate the level of luxury, exclusivity, and privacy provided. For the vast majority of our very happy and compatible groups at the Chalet, they find exceptional value in what the property provides, its near lakeside/golf course and ski lifts' location, being a short 2 min drive, and 10 min walk to the main Village. We've just recently placed our planned springtime in-ground installed state of the art jetted jacuzzi's, adding an 2nd additional "largest jetted tub in the market" and fire pit area, $50k+ consistent with our provision of luxury, privacy, and exclusivity. Given the vast majority of groups BBQ in the spring/summer/fall, not the winter, the unit had been winterized during this time. We have recently installed gas lines this spring for gas BBQ usage year round, regardless. Municipal garbage collection, as all groups are made aware prior to arrival, for Whistler and many resort locations, is a central refuse/recycling centre for non household garbage etc, with our sanitation/cleaners handling household garbage. We continually welcome international and local family/friend and corporate groups that more than often own themselves, having the capacity and ability to appreciate and value their Whistler experience at the Chalet.

Facts vs fiction: Guests who are extremely pleased and excited upon arrival, expressing how impressive the Chalet is etc, its amazing location, and amenities during their entire stay, only to have sour grapes much later, is usually indicative of other issues in peoples' lives being projected, which undermines everyone's efforts that go into ensuring a top calibre stay. Our custom made modern Boffo italian kitchen has top grade stainless commercial grade appliances, and many of our chef service partners actually love cooking and serving from it. We, in fact, just placed all new utensils, and high capacity Keurig coffee maker just two weeks ago. This is done often. We have many guests/groups that are always extremely pleased with their experience at the Chalet, and in world class Whistler. We have rustic leather seating in areas, loved by all, perhaps you view that subjectively as being of age. These are beautiful leather couches and chairs that the majority find extremely comfortable, rustic, cozy, and lovely to have in front of the main lounge fireplace. We are always fully appointed and well stocked for regular usage. For those that deplete supply provided, it is reasonable to assume your usage requires you to buy more supply, common sense. If the instructions to turn on one of the fireplaces was read, or simply asked of us, we would surely have advised you to competently switch to the on position, or instruct on how to turn a handle. Regarding security deposit, facts are that we advised you that once pay per view, cable, and other monthly 30 day billings, as well as a standard housekeeping report are received, we then issue your security deposit at the 30 day mark. We have check date and post mark, why exaggerate to try and be negative. We remit everyone's damage deposit, unless there is damage or paper view usage etc that we account for, as anyone else. Mature travellers, who actually own property, can identify with other owners, especially where inconsistent and perceptively unstable guests are concerned.

Great corporate retreat group, look forward to having your team and other subsidiary teams into the future across all seasons ! Great to deal with !

Nice dealing with Tiffany for the corporate retreat. Communication was prompt, Tiffany was an excellent liaison. A very nice guest group to host. Our amenities are plentiful inside the Chalet, ie. Fully luxury appointed, Steam shower, jet tubs, outdoor canopied Jacuzzi, flat screens in each suite, and in central lounge, as well as all the Lakeside paddle boards, canoes, water sport rentals within 100 yards of the Chalet. Golf courses within a 5 min walk, we are on biking and walking trails etc. Our amenities are actually second to none. Whistler recycling and refuse collection is done centrally at Function Junction post stay. Glad your stay was lovely and a wonderful Whistler experience was had by all at the Chalet, Lakeside, and at all points ! Enjoy the rest of summer !

Glad your group had an amazing family Whistler experience JT !