Dear Wilmer, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Thank you for sharing your thoughts about your recent stay. We regret your disappointment with our payment policy. We hope to have a chance to host you whenever you are here. Sincerely, Hotel Management

Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management

Zulma, thank you for your review. We regret you did not like our breakfast and apologize for the cleanliness issues in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management

We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the housekeeping issue is shared with the appropriate team to improve our service level going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management

Thank you for staying with us at Extended Stay America. We are glad you loved our clean accommodations and had a comfortable stay. However, we are sorry for the smoke issues you experienced. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve Sincerely, Hotel Management

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Dear Naveen, Thank you for the review. We are happy we met your expectations for a comfortable and relaxing stay. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management

Dear melissa, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jorge, We are disheartened to read your stay with us was anything other than perfect. It's important to us that all our guests feel comfortable and welcomed, and we regret that we fell short of your expectations. Your feedback about the condition of the bathroom and overall environment is valuable, and we will use it for future modernization plans. We appreciate you bringing this to our attention, and we hope to have the opportunity to enhance your experience in the future. Sincerely,Hotel Management

Dear James, Thank you for your review. We are delighted to have met your expectations for a wonderful stay. We will continue to strive for improvements at every turn, and your feedback is instrumental towards that goal. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

Dear Matthew, We sincerely apologize for the distressing experience you encountered during your stay and understand the gravity of this situation and its impact on your comfort. We acknowledge the importance of providing a clean and comfortable environment and regret any inconvenience caused by falling short of your expectations. Our commitment to enhancing our services and facilities is unwavering, and we are taking steps to prevent such occurrences from happening in the future. Your feedback is highly valued, and we look forward to hosting you and assuring you of a more positive experience.Sincerely,Hotel Management

Dear Igor, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and loved the clean sheets in your room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks about the smell are noted and will be addressed on a priority basis, as we want our guests to have a perfect hotel experience while with us. Considering our helpful team, please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Karen M., Thank you for choosing our hotel during your visit to our area. On behalf of our entire team, thank you for posting such wonderful feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Dear Marie, We're delighted to hear that you valued the privacy offered during your stay at Extended Stay America! Providing a comfortable and private environment for our guests is a top priority. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Richard, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associates and their commitment to excellence are greatly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear faith8989, Thank you for being our guest and taking the time to review our hotel. We apologize for any inconvenience you encountered during your stay. We understand the importance of maintaining a comfortable environment for our guests and will take your comments into consideration as we work towards future enhancements. Please know that we are wholly committed to improving our guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Management

Dear Karen M., It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Christine, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated maintenance team works hard to keep the room updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this to review any missing spots and make improvements. Please return and join us again whenever you return to the city.Sincerely,Hotel Management

Dear Anita, We apologize for the inconvenience you experienced during your stay. Your feedback about the front desk service and breakfast offerings is concerning and will be addressed with our team. We strive to provide a comfortable and peaceful environment for all our guests and regret any disturbance caused by noise. We're glad to hear that you found the bathroom clean and the bed comfortable. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Howars, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciated the clean and well-maintained rooms. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Moichi, We appreciate your positive comments about the room and friendly staff at our hotel. However, we sincerely apologize for the issues you encountered with the hallway odor and disturbances during your stay. Your feedback is invaluable, and we will address these concerns promptly to ensure a more comfortable and enjoyable experience for our guests. Additionally, we apologize for the disappointing coffee experience and will investigate and improve this aspect of our service. We appreciate your understanding and hope to have the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management

Dear Maria, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Kelly, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk team is working to ensure guests have an improved stay. Considering the positive aspects, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management