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Opiniones sobre Baymont by Wyndham Wheeler

2.5 out of 5
Baymont by Wyndham Wheeler
1414 S Alan L Bean Blvd, Wheeler, TX

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 45 de 144 opiniones" "
Evaluación: 8 - Bueno. 47 de 144 opiniones" "
Evaluación: 6 - Aceptable. 25 de 144 opiniones" "
Evaluación: 4 - Mediocre. 12 de 144 opiniones" "
Evaluación: 2 - Terrible. 15 de 144 opiniones" "

8,2/10

Limpieza

8,0/10

Personal y atención

6,4/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Yashi

Viajó con su familia
Se hospedó 2 noches en mayo de 2021
Respuesta de Stacy Goldberg el 29 may. 2021
Thank you for staying with us. We do hope you will stay with us again. Have a great day.

2/10 Terrible

Edward

Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Beverly

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza
This property worked out good for our needs at the time.
Se hospedó 1 noche en abril de 2024
Respuesta de Stacy el 28 abr. 2024
Good evening Beverly, Thank you for staying with us. I do hope you will stay again.

10/10 Excelente

Frank

Se hospedó 1 noche en enero de 2024
Respuesta de Stacy el 13 may. 2024
Hello Frank.Thank you for staying with us. I do hope you will stay again.

2/10 Terrible

Dyson

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The dirtiest and most unkept hotel I have ever stayed at. Smelt moldy when walking in the front door, Key card wouldn't work and when I asked for help she said "what do you want me to do about it" 0/10 experience. I will never stay there again
Se hospedó 3 noches en abril de 2024
Respuesta de Stacy el 20 abr. 2024
Good evening Dyson,I do apologize for the issues with your door. I have spoken with my staff regarding the issues during your stay. I do hope you will stay with us again.

10/10 Excelente

james

Se hospedó 1 noche en abril de 2024
Respuesta de Stacy el 28 abr. 2024
Hello James,Thank you for staying with us. I do hope you will stay with us again.

4/10 Mediocre

Frank

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención
Took going to 4 rooms before a good one found. First two did not have working TV and smelled terrible. Old carpets. 4th room nice new floors and very clean. The 3rd room the locks would not let you in. Doubt if I stay there again.
Se hospedó 2 noches en abril de 2024
Respuesta de Stacy el 6 abr. 2024
Hello FrankI am truly sorry that there were issues finding you a room that had a working tv. Thank you for letting me know about this. I do hope you will stay with us again.

6/10 Aceptable

andrew

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Property is in disrepair
Se hospedó 1 noche en abril de 2024
Respuesta de Stacy el 6 abr. 2024
Hello Andrew, I do apologize that your stay was not up to the standards I would like for my guests to have. I do hope you will stay with us again.

2/10 Terrible

Raed

Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy el 4 abr. 2024
Good evening,Please feel free to give me a call directly about your hotel stay.Thank you

6/10 Aceptable

SANDRA

Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
No vending machines working, the pool was torn apart and not working and has been down for over a year. Outside side door stayed unlock. Building needs updated
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy el 19 mar. 2024
Thank you for staying with us. We are still working on things for the hotel. I do hope you will stay with us again.

8/10 Bueno

Dalton

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de Stacy el 19 feb. 2024
Thank you for letting me know about your stay with us. We do hope you stay with us again.

2/10 Terrible

KIMBERLY

Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy el 28 dic. 2023
Good afternoon Kimberly I apologize that your stay was terrible. Please feel free to let me know the things that are in my control to fix. I do hope you will stay with us again.

6/10 Aceptable

Linda

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The receptionist was competent however my reservation was not as promised. I asked for two rooms side by side on the first floor. They put my son upstairs because the people in the room he was supposed to stay in decided to extend their stay. I feel they should have moved those people to the upstairs room versus voiding my reservation. The pool and hot tub were closed as well as the elevator. There had been a fire and a lightening strike on the elevator memory board. No fault of the hotel manager just annoying for customers.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Stacy el 25 dic. 2023
I do again apologize for your son being on the second floor. When I checked your son in he was Ok with it. I try to keep the women on the first floor to make it easier for them. I apologize for not putting you on the second floor where you could of been next to your son. Thank you for being so understanding about the pool and hot tub. I do hope you will stay with us again.I hope you have a Merry Christmas and Happy New Year.

10/10 Excelente

Troy E

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Little awkward that the vending machines were down. Beyond that nice property, I like the tall ceilings and the tall shower heads
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stact el 12 dic. 2023
Troy,Thank you for your review. Please know the next time you stay with us we do have snacks and soft drinks and water at the front desk. We hope to see you again.

6/10 Aceptable

Hugo

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
Front desk upon arrival wasnt very professional
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stacy el 25 nov. 2023
I am very saddened to hear that about my staff. I do hope you will stay with us again. I have addressed this issue with my staff. Thank you for letting me know.

6/10 Aceptable

Connie

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Not great/Not terrible
Surprised to find a Wyndham hotel in such a small town.
Se hospedó 1 noche en octubre de 2023
Respuesta de Stacy el 31 oct. 2023
Thank you for staying with us. Please drop me a message and let me know what issues there were.

6/10 Aceptable

Amanda

Le gustó: Personal y atención
No le gustó: Limpieza
Stacey was very helpful - she was the best part of my stay. At first, I thought .y room looked clean. But after finding about 5 large dead beetles that may have been cockroaches in my room and more throughout the hotel, I was quite grossed out.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Stacy el 16 sept. 2023
Amanda, I am so sorry about the beetles and crickets tha we are having an issue with. I do hope that you will stay with us again when you are out this way. I do hope you had a safe trip.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Not up to standard
It was disappointing to have the fitness center being renovated. I noticed the Wyndham website said it and the pool were unavailable about a month prior to my stay but the statement about the fitness center has been removed, so I expected to find it open. Also the elevator was out of order. I was not provided a password to the WiFi and no one was at the reception desk each time I tried to ask. The room was clean, but I found a cockroach in the room on my last night which I managed to remove and then another one in my last morning. They need to spray for bugs or not put people in rooms close to the pool renovation.
Se hospedó 3 noches en agosto de 2023
Respuesta de Stacy el 31 ago. 2023
Dear GuestI am so very sorry for the difficult issues during your stay with us. Thank you for letting me know so I can assure that these problems are being taken care of. I do hope that you will stay with us again when you are in the area.Stacy Goldberg General Manager

8/10 Bueno

Coreen

Se hospedó 1 noche en julio de 2023
Respuesta de Stacy el 31 ago. 2023
Dear Guest. Please feel free to let me know the good and the bad during your stay with us. I hope you do stay with us again.Stacy GoldbergGeneral Manager

10/10 Excelente

Susan

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
We ran into bad weather (from the tornados) & the staff help with accommodating items to keep us from losing all our belongings in the back of our truck.. The winds lifted our cover up & was slamming it against the cab..
Se hospedó 1 noche en junio de 2023
Respuesta de Stacy Goldberg el 8 jul. 2023
I am so glad to hear that you were safe and so happy that my staff was able to help you so your belongs were safe. Hope you will stay with us again.

2/10 Terrible

Chad

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Stacy el 5 jul. 2023
Good morning ChadI am sorry to see that you gave us a 2. If you would take the time to send me an email on the issues that did not make your stay a 10 i would greatly appreciate it. I do hope that you will stay with us again.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Verify pool avail; being renovated 28June'23
Hotel is fine but it's under renovations and the pool was not available 28 June'23.
Se hospedó 1 noche en junio de 2023
Respuesta de Stacy el 5 jul. 2023
Thank you for letting us know about your stay. We do hope you will stay with us again. Have a great day.

4/10 Mediocre

robert

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Stacy Goldberg el 20 jun. 2023
Robert,I am sorry to see that your stay with us was not up to the standards we strive to meet. I do hope you can let me know more about your stay so i can attempt to fix it. I do hope you will stay with us again.

8/10 Bueno

Angie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de Stacy Goldberg el 20 jun. 2023
Angie,Thank you for staying with us. Please feel free to let me know what we can do to improve your stay with us in the future.

2/10 Terrible

Craig

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
I was very disappointed by this hotel. I read other reviews and thought okay they say it was clean so that’s good. It was very close to where I needed to be and it was a Hyatt brand so how bad could it be. I was scared to go to sleep. I thought something would crawl on me and bite me. Dead bugs on the floor. The rooms are extremely dark and not enough light. The wall colors don’t help. This makes the baites hotel look like the Waldorf Astoria. Never again!
Se hospedó 1 noche en mayo de 2023
Respuesta de Stacy el 18 may. 2023
Good Morning, could you give me a call back to discuss your stay. I see you listed it as a Hyatt brand so I would like to make sure you have the right hotel.Stacy GoldbergGeneral Manager

6/10 Aceptable

John

Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Stacy el 18 may. 2023
Good morning,Please feel free to give me a call so we can discuss your stay with us.

10/10 Excelente

Doug

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
GREAT CUSTOMER SERVICE
Great customer service. We didn't get in until 4:30 am and they held the room for us. Great customer Service.
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Kitty

Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Alice

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
The staff was friendly, the room fine but due to a fire in the fall the pool was not open. I think it should have been noted on the website.
Se hospedó 1 noche en enero de 2023

2/10 Terrible

Julia

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The tv doesn’t work, no water in the shower or toilet to flush and loose title in the barthroom
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The place was well kept and clean, and the staff was very friendly and helpful, but there wasn't any satisfactory breakfast or even any drinking water due to Wyndham not allowing the staff to go out and get what they needed when the supply distribution slowed
Se hospedó 1 noche en enero de 2022

8/10 Bueno

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Breakfast was very poorly prepared. Food was cold. Waffle machine dirty and not plugged in.
Se hospedó 1 noche en enero de 2022

2/10 Terrible

SETH

Viajó con su pareja, Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Made reservations at this property, arrived to the lobby empty. My husband and me sat in lobby, rang bell, tried to call the phone (which was a constant busy signal).. was left with no where to stay because the hotel was left unattended and absolutely worst experience of our lives!!!
Se hospedó 1 noche en diciembre de 2021

4/10 Mediocre

Mikella

Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Made a reservation and I go to check in and the guy had to check 7 rooms before he found a clean one to use. Ended up the key service was down so I didn’t even get a key and the check in guy had to use the master key to open my door and he just kept my door propped open for me. The side door was also propped open to the hotel so it was just unsafe for a traveler who goes by myself. Tv also didn’t work in a suite room.
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Daniel

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Bad entrance to parking lot for a trailer. Needs sign to direct to back lot parking.
Se hospedó 1 noche en octubre de 2021
Respuesta de Stacy el 15 nov. 2021
I do apologize for you trouble parking. Thank you for letting me know.

6/10 Aceptable

Melody

Se hospedó 1 noche en octubre de 2021

4/10 Mediocre

Katharine

Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Cynthis

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
The beds are rock hard. The staff cannot answer a ssimple question.
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice & convenient!
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Dorothy

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just an overnight stay
When we checked in, the front desk personnel was very helpful and friendly. When we got to our room, the AC wasn’t working properly so we called the front desk. He came to see if he could fix it but could not and gave us a room upgrade and helped us carry all our stuff to the new room. The next morning they ran out of milk and actually went to the store to pick up more for us. They went above and beyond to make sure our stay was nice. The hotel was clean and well taken care of. We enjoyed our stay.
Se hospedó 1 noche en agosto de 2021

4/10 Mediocre

Angela

Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Liked that's in Wheeler. Seemed like it was run on a shoe string.
Se hospedó 2 noches en julio de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2021

10/10 Excelente

Jessica

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2021
Respuesta de Stacy Goldberg el 29 may. 2021
Thank you for staying with us. We look forward to seeing you again.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2021
Respuesta de Stacy Goldberg el 29 may. 2021
Thank you for staying with us. We look forward to seeing you again. Have a great day.

10/10 Excelente

Ted

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2021
Respuesta de Stacy el 9 may. 2021
Thank you for staying with us. Please give us a call when you are back in the area. Look forward to seeing you again

10/10 Excelente

Julia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was great!
Se hospedó 1 noche en marzo de 2021
Respuesta de Stacy el 9 may. 2021
Thank you for staying with us. Look forward to future visits.