Vista desde la propiedad

Opiniones sobre Alton Lodge Motel

3.5 out of 5
Alton Lodge Motel
76 Domain Rd, Whakatane

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 69 de 125 opiniones" "
Evaluación: 8 - Bueno. 44 de 125 opiniones" "
Evaluación: 6 - Aceptable. 9 de 125 opiniones" "
Evaluación: 4 - Mediocre. 2 de 125 opiniones" "
Evaluación: 2 - Terrible. 1 de 125 opiniones" "

9,4/10

Limpieza

9,6/10

Personal y atención

8,6/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ROBERT STEVEN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a perfect spot for our one night stay
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Glenice

No le gustó: Estado de la propiedad e instalaciones
There was a nasty smell in the kitchen area which we could not locate.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Domonique

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Owners were there they were awesome very convenient and quiet loved it.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Alister, Melville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice location and facilities. Bed a little on the hard side and the bathroom facilities were a little old fashioned but overall a nice place to stay
Se hospedó 1 noche en enero de 2024

8/10 Bueno

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, tidy, a confortable overnight stay.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Douglas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Reception!
The lady that checked us in was wonderful Friendly and helpful and quick checkin. She gave us the New Zealand traditional milk gift and explained it. Great experience.
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

anthony

Le gustó: Personal y atención
Pretty forgettable
Stayed for two nights, the checkin was excellent and the lady was helpful. The room was large and no steps to access. However, from 9pm until almost midnight on the Saturday loud music came through the walls, females could be heard screaming and laughing, with groups of them congregating outside my door. This was compounded by the fact the cars kept coming back and forth during the same period, making noise and the headlights shining through the room window, illuminating everything. Resultantly, I had only a few hours sleep and left very early the following morning. I doubt that I would stay again
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Sheryl

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Bedroom is downstairs and bathroom/living at entry level - very unusual. New carpet and vinyl. The rest is very dated - mould in the bathroom which could easily be removed. Double bed has 'roll together'. Heat pump worked well.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alison el 17 sept. 2023
Thanks for your detailed review Sheryl, yes the vinyl and carpet in the room and all renovations take time especially as we are a reasonably priced motel. I dispute your statement that there is mould in the bathroom as we are very particular about that . You are also the first to say anything about the bed having roll back and did not say any of this in person.

10/10 Excelente

aditya

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very quick amazing service
Se hospedó 1 noche en agosto de 2023
Respuesta de Alison el 17 sept. 2023
Many thanks for your lovely review

2/10 Terrible

Ema

Se hospedó 1 noche en agosto de 2023
Respuesta de Alison el 22 sept. 2023
Hi EmaI am sorry you gave us such a poor review having said to us that you had a lovely stay. You did not give any reasons so cant say much.

10/10 Excelente

Tere, Hamilton

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service. Warm comfortable
Se hospedó 3 noches en julio de 2023
Respuesta de Alison el 17 sept. 2023
Many thanks for your wonderful review, glad you enjoyed your stay.

8/10 Bueno

Claudia

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Kathryn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check-in was easy, the room was spacious and clean. Friendly welcoming staff. We enjoyed our stay.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

kazia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a short stay at Alton Lodge over the weekend - a family group using two studio rooms and a larger family room - and were delightfully surprised at the standard of the Lodge, given it's one of Whakatane's cheapest. The atmosphere is lovely and this aged motel has been lifted to a very high standard: everything is meticulously clean; the bed linens, pillows and towels are new and top hotel standard; the staff are super-lovely, very friendly and knowledgable, always happy to help; the pool was clean and kept at a lovely temperature - neither too hot nor cold, and without a strong chlorine smell; the beds are really comfortable and although we could see that this Lodge is aging, it didn't really matter when the highest standard of motel upkeep has been diligently applied. For the price this is easily the best motel we've ever stayed at; we'll be back!
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Helen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely staff. Enjoyed a swim in the pool which is a real bonus.
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Natalie

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

C L

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Happy Whakatane
Excellent value for money, extremely helpful owners. Near enough to town centre for brisk walk to the cafes and restaurants, (try the Comm!)
Se hospedó 6 noches en diciembre de 2022

6/10 Aceptable

Jag

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
The air con not going then cant stop
Respuesta de Alison el 19 dic. 2022
What a pity you did not ask us about the air con Jag, it could have been something as simple as the remote needing new batteries. You are the first to ever mention this hence it is not a fault with the air conditioner. They are also serviced regularly.

10/10 Excelente

Linda

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly and helpful hosts
Se hospedó 1 noche en octubre de 2022
Respuesta de Alison el 22 dic. 2022
Many thanks Linda Glad you enjoyed your stay.

8/10 Bueno

Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed our stay. The staff were welcoming and friendly and the unit was clean, tidy, and comfortable. We did have a disturbed night one night with people talking outside till after 11:30. It would also be good to have information in the unit about local places to eat, things to do, and information such as checkout time, use of laundry, etc.
Se hospedó 2 noches en octubre de 2022
Respuesta de Alison el 23 oct. 2022
Many thanks for the review Richard and I am sorry about the noisy people. If we had known or heard them we would have asked them to be quiet. We also do have a book in the room under the sky box with all the restaurants and information about the motel regarding check in times. Again I wish you had checked with us and we would have shown you where it was. Glad you had a good stay overall.

10/10 Excelente

A

Se hospedó 3 noches en octubre de 2022
Respuesta de Alison el 22 dic. 2022
Many thanks A, glad you enjoyed your stay

10/10 Excelente

Michelle, Upper Hutt

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and comfortable. Management were very nice, friendly and helpful. And there is a beautiful welcome dog!
Se hospedó 1 noche en septiembre de 2022
Respuesta de Alison el 22 dic. 2022
Many thanks for your review Michelle, glad you enjoyed your stay and Zee - the motel dog. She is quite famous.

8/10 Bueno

Ethan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was everything we needed for our short 2days as i was trail riding all weekend
Se hospedó 2 noches en septiembre de 2022
Respuesta de Alison el 22 dic. 2022
Many thanks for your review Ethan, so glad you enjoyed your stay

4/10 Mediocre

Linda

Se hospedó 4 noches en septiembre de 2022
Respuesta de Alison el 8 sept. 2022
I am not surprised by your review Linda, you were very rude to our cleaners and upset them, all because they wanted to do a service at 9.30 am in the morning. We asked you to come and speak to us about it which you did and you said it was all fine but obviously it wasn't because you just hammer us with an unfair review. I am quite relaxed if you never want to stay with us again.

8/10 Bueno

STEVEN

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly service and quite even though it is located on the main road.
Se hospedó 1 noche en agosto de 2022
Respuesta de Alison el 9 sept. 2022
Many thanks for your review Steven, glad you found it quiet and friendly

8/10 Bueno

Julie

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet, spacious room. I don't think my daughter would have liked the big dog if she were with me.
Se hospedó 1 noche en agosto de 2022
Respuesta de Alison el 9 sept. 2022
Many thanks for your review, I am sorry your daughter would not of liked Zee. She hardly moves these days but is big I admit.

10/10 Excelente

Erin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dated but nice and clean. Lovely staff
Se hospedó 1 noche en julio de 2022
Respuesta de Alison el 22 dic. 2022
Many thanks for your review Erin, glad you enjoyed your stay.

10/10 Excelente

Lorraine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff friendly and helpful, unit we stayed in was very clean and tidy.
Se hospedó 2 noches en abril de 2022

10/10 Excelente

JAE DUCK

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Alison el 22 dic. 2022
Many thanks for your review Jae, so glad you enjoyed your stay.

10/10 Excelente

Fakalelu

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were overwhelmed by the friendly welcome and how we were served. I highly recommend this venue to anyone. Keep it up. Stay positive in doing great quality business in Aotearoa. Malo lahi.
Se hospedó 1 noche en abril de 2022
Respuesta de Alison el 14 abr. 2022
Many thanks for your review, it was a pleasure having you stay maybe next time stay longer!

8/10 Bueno

Craig

Se hospedó 1 noche en abril de 2022
Respuesta de Alison el 22 dic. 2022
Many thanks for your review Craig

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice room, great service. If you're on a holiday in the Bay of Plenty and looking for a nice base for dy trips, this is ideal.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Alison el 22 dic. 2022
Many thanks Andrew, so glad you enjoyed your stay

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Motel, close to town but nice and quiet. The room is spacious and well set out. Our kids enjoyed the indoor pool.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Alison el 22 dic. 2022
Many thanks Paul, glad you enjoyed your stay

8/10 Bueno

Wendy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021
Respuesta de Alison el 5 dic. 2021
Thank you for your review Wendy

10/10 Excelente

Sandra

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very helpful lady greeted us on arrival.
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean
Se hospedó 1 noche en julio de 2021
Respuesta de Alison el 16 jul. 2021
Many thanks for your review

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fast, efficient check in. Lovely, friendly reception at check in. Arrived with two vehicles and we were easily accommodated. Was no problem to offer us one of their office staff, parks. Customer service is always a good first impression for me. Nice, clean, spacious studio unit with all the ammenities. It was a cold night but the heat pump warmed the room pretty fast. Clean, crisp linen. Would definitely recommend.
Se hospedó 1 noche en mayo de 2021
Respuesta de Alison el 16 jul. 2021
Many thanks for your review, so glad you had a great stay.

8/10 Bueno

Zoe

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly, and very clean
Se hospedó 2 noches en mayo de 2021
Respuesta de Alison el 16 jul. 2021
Many thanks for your review Zoe.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent position with walking distance to town Easy entry and access Very comfortable beds
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean tidy room. Friendly staff and great value.
Se hospedó 1 noche en abril de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean tidy and convenient
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A friendly welcome and a clean and spacious room with everything I needed.
Se hospedó 1 noche en abril de 2021
Respuesta de Alison el 11 abr. 2021
So lovely to hear you had a good stay.

8/10 Bueno

mccarron

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Solid Stay with Fantastic Service - Need Updating
Room #11 Probably the best Greeting ever from the very friendly lady. Room was large but somewhat dated ( no mixer taps and smelly old lino ) Very comfortable bed. WiFi fast fast and strong. Lovely biscuits and nice plunger coffee bag. We would deinitiely stay here again.
Se hospedó 1 noche en febrero de 2021
Respuesta de Alison el 11 abr. 2021
Glad you enjoyed my greeting and most of your stay. I dispute that we have smelly old lino, old yes but not smelly as we do a sniff test daily.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good Motel
Comfortable, spotlessly clean room. Friendly management. Enjoyed the indoors pool. Short drive to town centre. Enjoyed our short stay.
Se hospedó 1 noche en febrero de 2021
Respuesta de Alison el 11 abr. 2021
Many thanks Robert. So glad you enjoyed your stay

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location, away from the centre but walkable, nice property, a bit unique having two floors :) Very helpful staff, went over and above to return an item we left behind. Thanks very much
Se hospedó 1 noche en enero de 2021
Respuesta de Alison el 16 feb. 2021
Many thanks for your review, yes the stairs can floor some people (excuse the pun) Glad you had a nice stay.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent facility and host. All staff were friendly and helpful.
Se hospedó 3 noches en enero de 2021
Respuesta de Alison el 9 feb. 2021
So glad you had a good stay. Many thanks

8/10 Bueno

ColinRuss, Tauranga BOP New Zealand

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Tidy condition very clean but could do with a refurbish,friendly staff.
Se hospedó 1 noche en enero de 2021
Respuesta de Alison el 9 feb. 2021
Many thanks for your review and yes the units are older but if they were refurbished they would cost more.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ok
Se hospedó 1 noche en enero de 2021
Respuesta de Alison el 26 ene. 2021
Many thanks for review

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Management of the motel were most helpful and obliging
Se hospedó 2 noches en enero de 2021
Respuesta de Alison el 10 ene. 2021
many thanks for your review, I am glad you found us helpful

10/10 Excelente

Elizabeth, Auckland

Viajó con su familia
Le gustó: Limpieza, personal y atención
The property was well maintained. It was close enough to walk into the main area, but far enough away from the noisemakers.
Se hospedó 2 noches en enero de 2021
Respuesta de Alison el 10 ene. 2021
Many thanks for your review Elizabeth, so glad you had good stay