6/10 Aceptable
tana s.
2 jun. 2024
Le gustó: Limpieza
Good property, management issues
When we checked into the property, the maid was locked in the condo and could not get out as there was a broken door handle to the front door and the back door would not open. The maid did a good job of cleaning and it was not her fault that she was locked in due to the faulty door. We were able to let her out and my dad fixed the door, however, the handle should be replaced. Also despite written directions next to the back door, we were unable to open it during our stay. I did not like the management company Vacasa as they sent their own messages and confirmation through their own app making finding check in and check out information difficult to locate. Checkout instructions were not written down on the property and I did not receive checkout instructions through VRBO messages or the Vacasa app. I had to call Vacasa to ask for instructions. Overall, it was a hassle working with Vacasa instead of a traditional VRBO owner and I would not do it again.
tana s.
Se hospedó 2 noches en mayo de 2024