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Opiniones sobre Quality Inn Westfield - Springfield

2.5 out of 5
Quality Inn Westfield - Springfield
2 Southampton Rd, Westfield, MA

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 159 de 667 opiniones" "
Evaluación: 8 - Bueno. 241 de 667 opiniones" "
Evaluación: 6 - Aceptable. 147 de 667 opiniones" "
Evaluación: 4 - Mediocre. 71 de 667 opiniones" "
Evaluación: 2 - Terrible. 49 de 667 opiniones" "

7,4/10

Limpieza

8,0/10

Personal y atención

6,6/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ricardo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno
Se hospedó 1 noche en noviembre de 2023
Respuesta de Freddy el 28 nov. 2023
Gracias por tu estancia y por tu encuesta. Esperamos tenerlo como nuestro invitado en el futuroFrederick Pratt AGMQuality Inn Westfield

2/10 Terrible

Tania

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nunca volveré a estar en este horel
Se hospedó 3 noches en mayo de 2022
Respuesta de lisa el 27 ago. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Sincerely,LisaGuest Services

8/10 Bueno

bryan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2021
Respuesta de Brianna Bennett el 22 may. 2021
Thank you for your review of your property, we really appreciate your feedback. We will do everything we can to improve future stays, we hope to see you again soon!

8/10 Bueno

Anabel, Madrid

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comodo
Buen hotel y buena ubicación para una noche. Buen desayuno
Respuesta de Scott el 24 oct. 2015
Estimado Comodo, Gracias por sus comentarios positivos ti. Estamos muy felices de saber que haya disfrutado de su estancia con nosotros. Ha sido un placer y esperamos verte de nuevo en su próximo viaje a Westfield, MA. Sinceramente tuyo, Catalina Relacion De Los Huespedes

8/10 Bueno

Greg

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Excellent staff, comfortable bed, ehh breakfast options, decent coffee, room smelled like dirty dog, shampoo the carpet and I think it'd be take care of the smell.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager el 14 may. 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff excellent and the bed comfortable. However, we apologize for the issues you encountered with the breakfast options and the unpleasant smell in your room. Your comments are valuable, and we'll address the cleanliness issue promptly to ensure a more comfortable stay for our guests in the future. Sincerely, Hotel Manager

10/10 Excelente

william n, hampton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
STAFF
Se hospedó 6 noches en mayo de 2024
Respuesta de Hotel Manager el 13 may. 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience with our staff. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was very quiet & clean. Dual entrances was nice ro be able to sit outside. Outdoor chairs were not available, could be due to being Spring. Great breakfast, quick check-in. Extremely nice staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de Freddy el 9 may. 2024
Dear Lisa Thank you for being a Stellar Guest and for your awesome Review,Frederick Pratt AGMQuality Inn Westfield

2/10 Terrible

Jaclyn

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Our bathroom had hair all over it. The tub when you took a shower didn’t drain. Bathroom walls were dirty, along with the shampoo and soap offered to guest was covered in black hand prints. Was kept up all night by loud partying right next door. Needed someone to come fix our tv. Bed blankets had stains. Fridge was warm. Fam in room Did not stay on.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 17 abr. 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your recent stay with us. What you described does not meet our standards of cleanliness and comfort, and we sincerely apologize for the inconvenience you encountered. Your feedback is invaluable, and we will address these issues with our team to ensure that improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 Aceptable

Sydney

Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
The room appeared to be outdated and there was a dirty towel left behind the door in the bathroom.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 8 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the outdated room and the oversight with the cleanliness of the bathroom. Your comments are valuable, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 Excelente

matthew

Ok
Respuesta de Hotel Manager el 8 abr. 2024
Dear Guest,Thank you for your review. We're glad to hear that you had an okay stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excelente

william n bolduc, hampton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
GOOD
Se hospedó 6 noches en marzo de 2024
Respuesta de Freddy el 31 mar. 2024
Thank you William It is always our pleasure to have you as our Guest.Frederick PrattQuality Inn Westfield

10/10 Excelente

jean

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
pet friendly and free breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager el 11 mar. 2024
Dear Guest,Thank you, Jean, for your positive review! We're glad to hear that you appreciated our pet-friendly policy and enjoyed the complimentary breakfast. We hope you and your furry friend had a wonderful stay with us, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Bueno

Anne

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager el 22 mar. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 Bueno

Frederick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager el 13 feb. 2024
Dear Guest,Thank you for your rating. We're pleased to see that you had a positive experience during your stay. If there are any specific areas where we can improve and earn that fifth star from you, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

6/10 Aceptable

James, Amherst

This is a two star motel and I did stay here before and like then, it was not spectacular or anything but for the price, it was ok. My room was a decent size but it was a bit dated like motel as a whole. There is a Wendy’s next door but other than that, you have to drive a bit to find any real good food places. The room was not as clean as I would have liked; especially the comforter on the bed and shower/tub. The tub also had a very slow drain so it a took a while for it to empty after showering. Would I stay here an again, probably in a pinch but don’t expect a perfect room or anything.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager el 29 ene. 2024
Dear Guest,Thank you for sharing your experience and providing feedback on your recent stay. We appreciate your honesty and apologize for any shortcomings you encountered during your visit. Your comments about the room cleanliness and maintenance issues are noted, and we will address them promptly. We understand your concerns, and we are committed to improving our services. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Liam

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Next to no sleep in 105 as the heating system was extremely loud. It re-started the fan every half hour so loudly it woke me up. I ended up turning the system off and woke up cold. The shower did not work. Screws were missing from the shower head Nobody at the desk on checkout to let them know.
Se hospedó 1 noche en enero de 2024
Respuesta de Freddy el 28 ene. 2024
Dear LiamI apologize for your inconveinence

10/10 Excelente

Kenneth

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 22 mar. 2024
Dear Guest,Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're thrilled that we succeeded during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

8/10 Bueno

Neil

Viajó con su pareja, Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The price was very affordable. The dislike we found some sort of stains on the comforter that basically turned us off from using it.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 24 ene. 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments regarding the affordability of our prices. We apologize for the inconvenience caused by the stains on the comforter. Please know that cleanliness is a top priority, and we take this matter seriously. Your feedback will be shared with our housekeeping team to ensure improvements in this aspect. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 11 ene. 2024
Dear Guest,Thank you for the outstanding rating on Hotels.com! We're thrilled to hear that you had a fantastic experience during your stay. If there are specific highlights you'd like to share or any suggestions for improvement, we'd love to hear more. Your feedback is invaluable, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

8/10 Bueno

Jane

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Good Value
Good budget hotel recently renovated.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager el 10 ene. 2024
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our hotel to be a good budget option, and we appreciate your mention of the recent renovations. If there's anything specific you enjoyed or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another positive stay.Sincerely, Hotel Manager

8/10 Bueno

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager el 1 feb. 2024
Dear Guest,Thank you for your review. We appreciate your feedback and would love to know more about your experience to ensure we continue to meet and exceed your expectations. If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your insights.Sincerely, Hotel Manager

10/10 Excelente

william n, hampton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good
Se hospedó 6 noches en diciembre de 2023
Respuesta de Freddy el 19 dic. 2023
Thank you William for your continued patronage to our Hotel. It is always a pleasure to have you stay with us. and I look forward to your next visit with us.SincerelyFrederick Pratt AGMQuality inn Westfield

10/10 Excelente

Deja

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager el 10 ene. 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating on Expedia! We're thrilled to receive such positive feedback. If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excelente

David

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager el 16 dic. 2023
Dear Guest,Thank you for taking the time to leave a perfect score of 10 out of 10. We're thrilled to know that you had an excellent experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 Bueno

Olman

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager el 18 dic. 2023
Dear Guest, Thank you for choosing our hotel and giving the opportunity to serve you. Glad to note that you liked the overall stay looking into the 4-star feedback. We are privileged to have you as a guest. We look forward to seeing you again!!! Sincerely, Hotel Manager

6/10 Aceptable

David

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager. el 13 nov. 2023
Dear David,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excelente

william, hampton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
STAFF WERE FRIENDLY AND CURTIOS, ENJOYED MY STAY THERE FOR 4 NIGHTS
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager. el 13 nov. 2023
Dear william,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager

8/10 Bueno

Sarah

Se hospedó 1 noche en noviembre de 2023
Respuesta de Freddy el 3 dic. 2023
thank you

8/10 Bueno

John

Staff was responsive to needs.
Se hospedó 4 noches en octubre de 2023
Respuesta de Freddy el 3 nov. 2023
Hi John It has been my pleasure to have you as a Guest

10/10 Excelente

Maurice

Se hospedó 1 noche en noviembre de 2023
Respuesta de Freddy el 23 nov. 2023
Maurice Thank you for your stay and thank you for your amazing review. We look forward to your next visit with us.Frederick Pratt AGMQuality Inn Westfield

8/10 Bueno

Wendy

Viajó con su pareja
Le gustó: Limpieza, personal y atención
This was a pleasant and clean hotel with friendly staff. The only negative is that the complex used to be a motel and the rooms on the first floor had a door to the outside as well as to the hall. Our room also had a door to an adjoining room. All of the doors needed upgrading or replacement. They worked fine but you wondered if they were safe.
Se hospedó 2 noches en octubre de 2023
Respuesta de Freddy el 23 oct. 2023
Dear WendyThank you for your stay with us and for your generous comments of our hotel cleanliness in our staff and I am sorry about your inconvenience of the adjoining door issue all of our guest safety is our number one concern. And we will take your feedback and address those issues and hopefully in the future when you come to stay with us again we will give you a very at ease stay with usSincerelyFrederick Pratt AGMQuality Inn Westfield

4/10 Mediocre

Krithika

No le gustó: Limpieza, estado de la propiedad e instalaciones
The room was full of fruit flies and a bad odor, and the towels had hair on them. We didn’t ask for management to take care of it since we only stayed a couple nights, but this is below the standards I would expect for the price we paid. Staff were friendly enough though.
Se hospedó 2 noches en octubre de 2023
Respuesta de Freddy el 23 oct. 2023
Dear KrithikaI am so sorry for the issues that you face I do wish that you would have bought these things to my attention so that we could have bought some type of resolution to your uncomfortability and bought you a satisfying stay.That is not the level of hotel that we run here so I do wish that you accept our apology and that you will someday in the future give us another chance to give you a much satisfying staySincerelyFrederick Pratt AGMQuality Inn Westfield

6/10 Aceptable

Roumiana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Freddy el 24 oct. 2023
Thank you for your feedback in our survey. We look forward to exceeding your expectations on your next visit with us

8/10 Bueno

Kim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great for a one night stay on our way home from Maine to New York.
Se hospedó 1 noche en octubre de 2023
Respuesta de Freddy el 23 oct. 2023
Dear KimThank you for staying with us and I am glad that you enjoyed your one-night stay with us please we invite you to stay with us againSincerelyFrederick Pratt AGMQuality Inn Westfield

10/10 Excelente

Peter

Nice updates for a classic motor lodge.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager el 31 oct. 2023
Dear Guest,Thank you for your kind words regarding the updates to our classic motor lodge. We are pleased to hear that you appreciated the improvements we've made. Your feedback is important to us, and we aim to provide a comfortable and enjoyable experience for our guests. We hope to continue exceeding your expectations on your future visits.Sincerely,Hotel Manager

2/10 Terrible

j

Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager el 11 nov. 2023
Dear Guest, Thanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Locating the entrance was a bit tricky!
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager el 16 oct. 2023
Dear Guest,Thank you for your 5 out of 5 rating and for sharing your experience. We appreciate your positive feedback. We apologize for any inconvenience you faced while trying to locate the entrance. Your feedback is valuable, and we will consider how to make it more accessible for our guests in the future. If you have any more comments or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to reach out. Your input is greatly appreciated.Sincerely,Hotel Manager

10/10 Excelente

Mark

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service, very personable 😊
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager el 16 oct. 2023
Dear Guest,Thank you for your 5 out of 5 rating and for sharing your experience. We're thrilled to hear that you had great service and found our staff to be very personable. Your positive feedback is truly appreciated, and we aim to provide top-notch service to all our guests. If you have any more comments or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to reach out. Your input is invaluable to us.Sincerely,Hotel Manager

10/10 Excelente

Craig

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager el 16 oct. 2023
Dear Guest,Thank you for your 5 out of 5 rating and for sharing your experience on Expedia. We're delighted to see that you found our hotel very convenient for your stay. If you have any more comments or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to reach out. Your feedback is greatly appreciated.Sincerely,Hotel Manager

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager el 16 oct. 2023
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excelente

Gayle

Everything was great
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager el 12 oct. 2023
Dear Guest,Thanks for your great experience. We're thrilled to hear that everything was great during your stay. Your satisfaction is important to us, and we hope to provide you with the same level of excellence during your future visits.Sincerely,Hotel Manager

2/10 Terrible

Keisha

No le gustó: Limpieza
The property itself was ok. The bathroom was filthy. I was shocked.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager el 9 oct. 2023
Dear Guest,We apologize for the disappointment you experienced with the cleanliness of the bathroom during your stay. This does not meet our usual standards, and we take your feedback seriously. Please know that we will address this issue immediately to ensure that our bathrooms meet the highest standards of cleanliness in the future. We appreciate your feedback, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Manager

2/10 Terrible

Bernard

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location convenient, but so would the Hampton Inn across the street. And I’m sure it would have been cleaner.
Se hospedó 2 noches en octubre de 2023
Respuesta de Freddy el 5 oct. 2023
We apologize for your experience

8/10 Bueno

Monica

Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
Decent facility clean enough good for 1 night
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager el 3 oct. 2023
Dear Guest,Thank you for your review. We appreciate your feedback and are glad to hear that you found our facility decent and clean enough for a one-night stay. If you have any specific suggestions for improvement or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Sincerely,Hotel Manager

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
I appreciated the extremely comfortable bed and quiet atmosphere. Breakfast was good and easy to get to. My room was a little beat up (very dented door and door knob to balcony, scraped up paint on wall). I was disappointed with hair and stubble on the floor and in the shower when I arrived. Pretty gross. Room 251
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager el 3 oct. 2023
Dear Guest,Thank you for taking the time to provide your feedback. We apologize for the issues you encountered in your room, and we appreciate your understanding. Your comments will be shared with our housekeeping team to ensure such oversights are addressed in the future. We're glad you enjoyed the comfortable bed and quiet atmosphere, and we hope you'll consider staying with us again in the future for an improved experience.Sincerely,Hotel Manager

4/10 Mediocre

Laurie

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
There was no elevator so we lugged our luggage up the stairs at 76 years old. The towels were scratchy and little. Much too expensive for room.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager el 3 oct. 2023
Dear Guest,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced due to the absence of an elevator. We take all guest comments seriously and will use them to improve our services and amenities. We hope you will consider staying with us again in the future, and we'll do our best to make your stay more comfortable.Sincerely,Hotel Manager

10/10 Excelente

RENEE

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager el 3 oct. 2023
Dear Guest,Thank you for giving us a perfect rating! We are thrilled to see that you had a wonderful experience during your stay. If you have any further feedback or suggestions, please feel free to share. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Bueno

Julia

Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager el 16 oct. 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Expedito, Yabucoa

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Filthy place that smells like smoke even do it’s not smoking. Rugs are dirty, leaking toilet, just uncomfortable to sleep with the different smells in and out of the room.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Freddy el 16 sept. 2023
Dear Expedit I am very sorry that you felt as though you have that experience and I also am sorry that you did not bring your concerns to me so that we might address the issues or attempt to when we spoke.por tu comida cayo mal. We do hope that you give us another chance in the futureSincerelyFrederick pratt AGMQuality Inn Westfield

10/10 Excelente

James

Se hospedó 4 noches en agosto de 2023
Respuesta de Freddy el 5 oct. 2023
Thank you for your out standing feedback