8/10 Bueno
Pamela M.
26 abr. 2025
Le gustó: Limpieza
Beautiful property with great amenities with room to improve on communication
Thank you for hosting our group! The pictures are accurate and we enjoyed the amenities (pool, hot tub, outdoor dining area). We had a nice dinner in the outdoor dining area that fit 14 ladies.Prior to our weekend, the communication was good with booking and purchasing early check in. But, the night before and morning of check in - there was lapses in communication that made the check in process stressful due to talking with 2 different operators. Upon arrival, we were missing towels in the bathrooms and items that were pre-planned to be there (only 4 wine glasses when we were told that there would be enough for14 people). The kitchen stock was minimal, but they did supply nice coffee! We appreciate the hosts fixing these issues by dropping off towels promptly and door dashing the wine glasses and febreze plug ins (upstairs bedroom smelled musty upon arrival).The location is convenient and close to the airport. its a short uber away to downtown and the beach. The checkout process also created confusion because we paid/ reserved for a late checkout but the cleaners came at 10am and we had to send them away. then, at 12pm the door codes were changed even though we paid for a checkout at 2pm. They fixed this by giving a new code. Overall, a nice property with great amenities and landscaping. They have room to improve with communication within their rental group and to guests. We had an overall positive experience and very nice stay. Thank you!
Pamela M.
Se hospedó 3 noches en abril de 2025