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Opiniones sobre Fairfield Inn & Suites by Marriott West Monroe

2.5 out of 5
Fairfield Inn & Suites by Marriott West Monroe
606 Mane Street, West Monroe, LA

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 247 de 401 opiniones" "
Evaluación: 8 - Bueno. 85 de 401 opiniones" "
Evaluación: 6 - Aceptable. 36 de 401 opiniones" "
Evaluación: 4 - Mediocre. 17 de 401 opiniones" "
Evaluación: 2 - Terrible. 16 de 401 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Danny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The people were very nice.
Se hospedó 1 noche en mayo de 2024
Respuesta de Midge P. el 8 may. 2024
Thanks so much for recognizing our team. We appreciate you and hope to have you stay with us again and again.

10/10 Excelente

Lane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The parking lot has great lighting. Felt very safe traveling by myself. Very clean room.
Se hospedó 2 noches en abril de 2024
Respuesta de Midge P. el 29 abr. 2024
Wonderful, Thanks for staying and recommending! Your safety is of our upmost concern.

6/10 Aceptable

Lauren

Viajó por negocios, Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Hair in the towels. Uncomfortable bedding. Broken stopper in the tub shower. Discolored water from the faucets and shower head.
Se hospedó 1 noche en abril de 2024
Respuesta de Midge P. el 29 abr. 2024
We are so sorry that we failed to exceed your expectations. Please reach out to our General Manager to further discuss.

10/10 Excelente

Sherry

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
I really love the customer service and the place is so clean and in a nice area.
Se hospedó 1 noche en abril de 2024
Respuesta de Midge P. el 23 abr. 2024
Thanks so much for staying and reviewing! We appreciate you and hope you will stay with us again soon.

10/10 Excelente

Allyson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Midge P. el 17 abr. 2024
Thanks for the five stars! We appreciate you and hope to have you stay with us in the future.

10/10 Excelente

Amanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Midge P. el 15 abr. 2024
Thanks for the 5 star review of our hotel!

6/10 Aceptable

Jamie

Viajó con su familia
Le gustó: Limpieza, personal y atención
The property was clean, however small inconveniences where prevalent. Fire Pit in outdoor seating are was in disrepair. Fridge in room did not work - was completely iced over and was no longer cooling. Room not ready at check-in time. However, good location for a horse show at the convention center and quick access to many restaurants. Staff was friendly. Would stay again.
Se hospedó 4 noches en abril de 2024
Respuesta de Midge P. el 15 abr. 2024
Thank you for staying with us and for letting us know where we can improve. Please know that your comments has been shared with our management team for necessary improvements to be made.

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk manager was amazing and very helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Midge P. el 8 abr. 2024
Great to hear, so glad you had a great stay. We hope to have you stay with us again in the future.

10/10 Excelente

toi

Viajó con su familia
Le gustó: Servicios
Awesome stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Midge P. el 5 abr. 2024
Thanks for staying and reviewing!

10/10 Excelente

Yulonda

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Midge P. el 1 abr. 2024
Thanks for the 5 stars we hope to have you stay with us again soon.

10/10 Excelente

trinity

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love the breakfast it’s was so good !!
Se hospedó 1 noche en enero de 2024
Respuesta de Midge P. el 18 mar. 2024
Thanks so much for the five star review of our hotel. We are so excited that you found breakfast to be so good! Till next time!

4/10 Mediocre

Joseph

Viajó por negocios
Le gustó: Servicios
No le gustó: Limpieza, personal y atención
Locks on the outside of the building were broken, could not get back in with key card. Was told by staff that they were aware of it and the batteries would be replaced the next day. There were beer cans left in the trash from an earlier guest. There were a pair of socks in the bedsheets from an earlier guest. The water was brown (was told it was a city issue). The stopper in the bottom of the shower/tub would not stay open to let the shower water drain. Overall, just a very poor stay and no attention paid to maintenance.
Se hospedó 1 noche en febrero de 2024
Respuesta de Midge P. el 23 feb. 2024
Thanks for letting us know what we can do to improve. We are sorry that we failed to exceed your expectations.

10/10 Excelente

Greg

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Midge P. el 21 feb. 2024
Thanks for the five stars! We hope to have you stay with us again soon.

10/10 Excelente

Pamela

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing
I wasn't expecting a whole lot to be honest when I saw how great the prices were but let me tell you I really felt like it was super bougie and I loved it it was so close to the expo center which is where we had to go for a show but I mean the staff was amazing the breakfast was out of this world phenomenal and the goose feathered pillows were so comfy every bit of this stay was amazing
Se hospedó 2 noches en febrero de 2024
Respuesta de Midge P. el 21 feb. 2024
Wonderful! Thank you so much for sharing your experience at our Fairfield Inn West Monroe Hotel. We look forward to your return to our hotel.

10/10 Excelente

Lynette D

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent experience starting with check in. We will be back.
Se hospedó 1 noche en febrero de 2024
Respuesta de Midge P. el 23 feb. 2024
Thanks so much for staying and recommending. We are happy to hear you will be back.

10/10 Excelente

Mandy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was close to the fairgrounds and arena where we were to be.
Se hospedó 1 noche en enero de 2024
Respuesta de Midge P. el 5 feb. 2024
Wonderful to have you, thanks for telling others about our West Monroe hotels location.

10/10 Excelente

Marlo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place
Se hospedó 1 noche en enero de 2024
Respuesta de Midge P. el 31 ene. 2024
Thanks so much for staying and reviewing! We hope you will return soon.

10/10 Excelente

Angela

Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Midge P. el 22 ene. 2024
Thanks for the 10 stars! We hope you will return to our West Monroe hotel again soon.

2/10 Terrible

Christina

Se hospedó 1 noche en enero de 2024
Respuesta de Midge P. el 22 ene. 2024
Thanks for staying with us!

10/10 Excelente

Brent

Se hospedó 1 noche en octubre de 2023
Respuesta de Midge P. el 22 ene. 2024
Thanks for the five stars! We appreciate your staying with us and hope to have you stay again soon.

10/10 Excelente

Heather

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Best!
Our room was clean, the location was perfect, the staff was friendly, and the breakfast was just what we wanted!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Midge P. el 5 ene. 2024
The Best! We will take it, Thank you so much for the great review of our West Monroe hotel. We hope to welcome you back to the Fairfield Inn & Suites soon.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Midge P. el 31 ene. 2024
Thanks for the 10 stars! We appreciate you.

10/10 Excelente

JOSE

Se hospedó 1 noche en diciembre de 2023
Respuesta de Midge P. el 2 ene. 2024
Thanks for the five star review!

4/10 Mediocre

Tina

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Tub & breakfast
The bath tub was TOO slippery. We almost slipped more than once in shower. No grips on tub floor for safety. Then my daughter grabbed a danish for breakfast and it was expired. We told kitchen staff and she checked all package and all was expired.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Midge P. el 27 dic. 2023
So sorry that we failed to exceed your expectations while a guest of our hotel.

10/10 Excelente

Lynette

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Midge P. el 27 dic. 2023
Thanks for the 10 star review!

10/10 Excelente

Leia

Se hospedó 2 noches en diciembre de 2023
Respuesta de Midge P. el 12 dic. 2023
Thanks for staying and recommending, we are so thankful for the five stars!

8/10 Bueno

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Hard Bed
The hotel was nice and clean. The bed was not confortable at all. Was like sleeping on a piece of plywood.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Midge P. el 11 dic. 2023
Thanks for the feedback, we appreciate you.

4/10 Mediocre

Mark

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Needs some work
Room and elevator had strange old odor. Water damage in bathroom unrepaired. Shower curtain too short. Water all on floor. Breakfast starting late 7am. Many people waiting at 6:20-6:36. We left before eating. One of reasons for staying was free breakfast.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Midge P. el 11 dic. 2023
Thanks for the feedback, we apologize that we failed to exceed your expectations while a guest of our hotel.

10/10 Excelente

Roger

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Midge P. el 11 dic. 2023
Thanks for the 10 star review! We hope to have the opportunity to host you again in the future.

8/10 Bueno

Andi

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Spacious and Clean
Everything about our stay was fine. It was a just a stop on our way, so we didn’t have an opportunity to experience much. The room was very spacious and clean. The only complaint that I have, is that our check-out process was less than stellar. The desk attendant seemed almost annoyed that I waited at desk to give her my keys. Which she took and then just dropped behind her computer screen. I’ve been to several hotels that didn’t do check-out, but they all let us know at check-in to just leave the keys in the room or they would have a bowl or vase to toss them in on the desk as your walking out. I know it’s such a small thing, but I hated feeling like an inconvenience.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Midge P. el 5 dic. 2023
Thank you for sharing how much you loved the hotel and found it to be clean and spacious. We apologize for the behavior of our team member, and will use this as a teaching opportunity to ensure that this does not occur in the future. We hope to see you again soon.

10/10 Excelente

Julia

Se hospedó 1 noche en noviembre de 2023
Respuesta de Midge P. el 12 dic. 2023
Thanks for staying and recommending! We appreciate you.

6/10 Aceptable

Austin

Viajó con su pareja
No le gustó: Personal y atención, servicios
The property was nice, but the refrigerator in our room didn’t work, the air conditioner made a terrible noise every time the compressor kicked on and we asked for wash clothes 4 different times. We finally received “microfiber cleaning clothes” from the lady on our floor. Just frustrating when the rooms cost as much as they do.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Midge P. el 5 dic. 2023
So sorry to read that we failed to exceed your expectations while our guest. Please give our General Manager a call to further discuss.

10/10 Excelente

Linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay at a reasonable price!
Se hospedó 1 noche en octubre de 2023
Respuesta de Midge P. el 10 nov. 2023
Great to hear! Thanks for the five star review of our Fairfield Inn hotel.

8/10 Bueno

Jeanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Pleasant staff. Our room's shower/tub drain was clogged, however maintenance was sent within a few hours to fix the issue. The comfort of the bedding and the towels was just okay. They could have been softer and fluffier. Overall, the stay was nice.
Se hospedó 2 noches en octubre de 2023
Respuesta de Midge P. el 10 nov. 2023
Thanks for staying and reviewing. We are sorry to hear that we failed to exceed your expectations.

6/10 Aceptable

Barbara

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Decent
Se hospedó 10 noches en octubre de 2023
Respuesta de Midge P. el 10 nov. 2023
Thanks for staying and reviewing. We appreciate you.

10/10 Excelente

Paul

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice restful stay
Fantasia is great!
Se hospedó 2 noches en octubre de 2023
Respuesta de Midge P. el 26 oct. 2023
Great, Thanks for staying and letting others know how much you enjoyed your stay with us.

10/10 Excelente

Elizabeth

Le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Midge P. el 24 oct. 2023
Thanks for the five star review! We appreciate your staying with us and hope you return in the future.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
New building in safe place and close to restaurants. Room was clean and comfortable but microwave oven was broke and it was brought to the front desk attention. Outdoor swim pool was closed even though temperature reached 93 F but that was OK because it was middle of October. Breakfast was not as good as previous stays at Fairfield Inns. This is apparently a trend in all hotels these days. OJ machine was not working and I had to remind them to make a coffee as it was cold. Overall comfortable and service was acceptable and I recommend it for future stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Midge P. el 23 oct. 2023
So sorry to hear that you did not enjoy your stay. Please reach out to our General Manager Alfred to further discuss.

10/10 Excelente

Margaret

Viajó con su familia
It was very quiet.
Se hospedó 1 noche en octubre de 2023
Respuesta de Midge P. el 23 oct. 2023
Thanks for the five star review, we appreciate you!

10/10 Excelente

Rashon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Midge P. el 17 oct. 2023
Thanks for the 10 stars! We hope to have you stay with us again in the future.

4/10 Mediocre

Ferrel

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
I’ll never stay here again
Se hospedó 2 noches en octubre de 2023
Respuesta de Midge P. el 17 oct. 2023
So sorry to hear, we hope that you give us another opportunity to exceed your expectations.

8/10 Bueno

Sherri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall good hotel
Overall it’s a very nice hotel and good staff. The room was spotless and spacious but the bed is definitely on the firmer side, which my back didn’t care for. Good options at breakfast and everything was tasty.
Se hospedó 1 noche en octubre de 2023
Respuesta de Midge P. el 17 oct. 2023
Thanks for the review and kind words. We appreciate you.

6/10 Aceptable

Daniel

Se hospedó 1 noche en octubre de 2023
Respuesta de Midge P. el 10 nov. 2023
Thanks for staying!

10/10 Excelente

Donna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very friendly front desk for check in
Se hospedó 1 noche en octubre de 2023
Respuesta de Midge P. el 17 oct. 2023
Wonderful to hear, Thanks for staying and letting others know how friendly our staff is.

10/10 Excelente

Charlyne

Se hospedó 1 noche en septiembre de 2023
Respuesta de Midge P. el 17 oct. 2023
Thanks for the 10 star review of our hotel!

10/10 Excelente

carmen, Hallsville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice facility
Se hospedó 2 noches en septiembre de 2023
Respuesta de Midge P. el 10 nov. 2023
How nice of you to let others know how much you enjoyed our West Monroe hotel. Thank you!

10/10 Excelente

Ken

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Midge P. el 26 sept. 2023
Thanks for the five star review!

8/10 Bueno

Tara

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place
Very nice breakfast and rooms were clean and updated. We had a nice stay. Mostly centrally located.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Midge P. el 26 sept. 2023
Wonderful, so glad to hear that you had a great stay with us at the Fairfield Inn & Suites! We look forward to your next trip to our hotel.

10/10 Excelente

Carrie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I enjoyed my stay overall. The staff were helpful and nice. One gentleman seemed a little extra too nice with my 14 year old daughter. Overall I enjoyed my stayed and great location.
Se hospedó 3 noches en agosto de 2023
Respuesta de Midge P. el 18 ago. 2023
Thanks for staying, we appreciate the 10 stars. So sorry that someone here at the hotel made you feel uncomfortable. Please reach out to us via phone to further discuss this matter.

10/10 Excelente

Deborah

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Large room, very decent breakfast.
Se hospedó 1 noche en julio de 2023
Respuesta de Midge P. el 8 ago. 2023
Thanks for the five star review! We appreciate you and hope to have you stay with us again.