During our stay, we reached out on three different occasions only to receive no response from the owners/management of the home. The only person I was able to speak to was upon our departure when someone working for the management company arrived at the house regarding a separate matter altogether. Beyond that, I'm still waiting for ANYONE to contact me regarding our experience.
Upon arrival, we immediately noticed a strong, rotting smell and had to buy and spray Febreze throughout the entire home to cover it. After dinner, we opened the dishwasher to find it flooded, filled with food, dirty water, AND insects. The water leaked under the floorboards in the kitchen - you couldn't walk anywhere without having water slosh under your feet/get your socks wet.
When looking for pots and pans to make breakfast the following morning after arrival, we found a dirty frying pan caked with old, cooked, rotting eggs and filled with water in the cabinet. This pan had a pot stuck to it. Given the state of the pan/pot and the smell, they were truly not salvageable and had to be thrown away. The pan explains the overwhelming scent we discovered the previous night. Many other kitchen items were dirty and caked with food. It’s no wonder others left reviews about roaches on the Vacasa app (the management company's private portal; we wish we had seen these reviews prior to our arrival but had booked through Vrbo). We saw a number of roaches in the kitchen even though the owner commented on the listing that the property had been sprayed for bugs. We looked for an extra set of sheets for the pullout couch only to find a dirty set in the laundry room, balled up and haphazardly thrown in a plastic bag. The air hockey table is broken despite the owner saying it would be replaced by the end of March in the comments on the listing on the separate Vacasa site. Several of the stools in the basement felt like they were about to fall apart and it’s unsafe to sit on them. This is no condition to leave a home where people are paying to be your guests.
We were very excited to stay here, the listing photos portrayed a very clean and cozy home. We have been charged a cleaning fee (standard with rentals) which is disappointing considering it does not appear the location was cleaned at all prior to our arrival. There was a gross misrepresentation of the condition of the home online and the actual reality of what we walked into.