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Opiniones sobre Melbourne Lodge

4.5 out of 5
Melbourne Lodge
Brocket Park, Lemsford, Welwyn Garden City, England

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 23 de 37 opiniones" "
Evaluación: 8 - Bueno. 7 de 37 opiniones" "
Evaluación: 6 - Aceptable. 4 de 37 opiniones" "
Evaluación: 4 - Mediocre. 1 de 37 opiniones" "
Evaluación: 2 - Terrible. 2 de 37 opiniones" "

8,8/10

Limpieza

9,4/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

James

Le gustó: Limpieza, personal y atención
It should be 5 stars but just isn’t (yet)..
This place is set in the most beautiful surroundings and the staff are wonderful, it was really clean and comfortable. The place has so much potential however am not sure I would go back at the moment. Our room decor really felt tired with a few things missing and certainly wouldn’t put it into the ‘luxury’ category, however the price bracket certainly is!
Se hospedó 2 noches en febrero de 2024
Respuesta de Brocket Hall Marketing Team el 2 abr. 2024
Good Morning James, We really appreciate your feedback and glad you enjoyed your stay with us. We would love to know what specifically what was missing for you so we can follow this up with our team. We do hope you'll join us again in future.

6/10 Aceptable

Callum

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Misleading information on dining amenities. Lists with 2 restaurants open for all 3 meals. There was no indication that their main restaurant was closed and the other restaurant closed at 5 pm. I had to email to find this out. I would not have booked if I knew I could not eat or drink past 5 pm. The recommendation was a pub nearby. It is a very overly priced 1-night stay for a place with no dinner options or room service.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was a lovely place to stay.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sapna

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Lovely property and very beautiful. Amenities are a bit old and need to be updated. Service is very good and very pleasant and helpful staff. Plumbing and electrical seems to have issues.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Greig

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Furnishing a little dated but comfortable and luxurious rooms. The grounds are superb. Golf course is excellent. Restaurant on site. Staff helpful. Convenient location.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Robin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Welwyb
Noisy in next room
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Dene

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

kalpesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing stay and amazing views so comfortable
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Hermione Adrienne

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Ian

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Amazing location and very comfortable but…
Amazing location, very quiet and rural close to the lake. The property whilst comfortable and clean desperately needs a refurb. Threadbare carpets and fittings are from the 80’s, there are no USB points and no air conditioning. Fortunately the weather was cool but a hot summers day would be a different story. I would stay here again but a full modern refit would make it an amazing place to stay. Finally, for those with an electric car there is a charge point close to the rooms.
Se hospedó 3 noches en julio de 2023

8/10 Bueno

Yvonne

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
Beautiful grounds. Room decor was tired with stained headboard. Lovely breakfast, although service was slow.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Mark

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Andrea

Se hospedó 2 noches en junio de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Exceeded Expectations
The Melbourne Lodge delivers 1st Class Service in an Old World setting. A Golfers paradise which neither of us were but still relaxing and great service in an idyllic, off the beaten track Manor House. I thought the value was incredible for the luxurious room and botanical wonderland and would come back even though I’d have to fly across the pond to get here.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Paul

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Exceptional
Had a one night stay here on a business trip, in a lovely rural setting on a golf course, everything was good, staff, service, food, room comfort. a little expensive but very nice.
Se hospedó 1 noche en abril de 2023

4/10 Mediocre

Angela

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Bethan Aur

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The bedroom was large, clean and comfortable. The lodge is a separate building from the clubhouse where tasty breakfast and evening meal were served. Thankfully, the weather was kind and the walk between both buildings pleasant. The staff were particularly friendly and welcoming.
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Halima

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Melbourne Lodge is situated in a wonderfully picturesque location within the larger Brocket Hall estate.
Se hospedó 1 noche en diciembre de 2020
Respuesta de Michael el 18 dic. 2020
Thank you and we hope to welcome you back again soon.

10/10 Excelente

harry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very quiet and clean, beautiful surroundings
Se hospedó 1 noche en octubre de 2020
Respuesta de Michael el 18 dic. 2020
Thank you, we are pleased you enjoyed your stay.

6/10 Aceptable

John Paul

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2020
Respuesta de Receptionist el 12 mar. 2020
Good morning John Paul, Thank you for taking the time to rate your stay with us at Melbourne Lodge. We would welcome any further feedback you would like to give to help improve our service standards. Kind regards, Ellis

10/10 Excelente

Peter

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing grounds and golf
Amazing grounds and buildings, some of the sign posts Werner that clear so walked around a bit trying to locate the correct reception, but overall very pleasant
Se hospedó 1 noche en marzo de 2020
Respuesta de Receptionist el 12 mar. 2020
Many thanks for your feedback. We're glad that you enjoyed your stay. We are planning to upgrade our signage and hope to have this completed in the near future. I do hope we can welcome you back again. Kind regards, Ellis

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful grounds, architecture and food. Good service, room and although expensive it’s a nice treat. An earlier reviewer gave a terrible review which is completely not warranted. Hopefully it will not put off people from staying at the facility. I can only imagine the reviewer was having a bad day.
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Pamela el 28 ago. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en agosto de 2019
Respuesta de Pamela el 24 ago. 2019
Your review is appreciated - thank you.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful location, great room, lovely staff - will definitely return
Se hospedó 1 noche en julio de 2019
Respuesta de Pamela el 27 jul. 2019
Hi there - so glad you enjoyed your stay with us. We look forward to welcoming you back to the Brocket Estate. kind regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property in a unique context with wonder nature and facilities
Se hospedó 1 noche en junio de 2019
Respuesta de Pamela el 5 jul. 2019
Thank you so much for your comments, I'm delighted that you enjoyed your stay and look forward to welcoming you back soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en junio de 2019
Respuesta de Pamela el 8 jun. 2019
Many thanks for your feedback - I hope we can welcome you back soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property with unique character in a beautiful setting
Se hospedó 1 noche en enero de 2019
Respuesta de Michael el 9 ene. 2019
Thank you for your feedback on your stay.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Pleasant Stay
Following my booking i was sent directions to the estate, unfortunately my satnav took me to the back gate, however this wasn't a problem and the reception staff directed me through the estate. Check in was very quick and friendly. The lodge is a short walk back to the golf club which is where dinner and breakfast are served, there wasn't any parking at the reception area. The food was really good, especially the breakfast! The rooms are well equipped but are dated. Unfortunately the night i stayed was bad weather and the drainpipe outside my window was leaking which made noise in a quiet environment. However my overall stay was pleasant and i would stay again
Se hospedó 1 noche en diciembre de 2018
Respuesta de Managing Director el 19 dic. 2018
Thank you for your comments and feedback we look forward to seeing you back on the estate soon.

2/10 Terrible

Jacob

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
DO NOT STAY HERE!!
Rooms were in a disgusting condition and were severely outdated, death by Peach was the only way to describe it. All you could smell was stale air and all you could hear were the flies that you could not get rid of. You must collect your key from the nearby Golf Course Clubhouse and walk up the hill to the lodge. Be prepared to carry your own luggage for a good 5 minute walk as there are no parking facilities outside the building and no offer by the staff to carry your luggage. The actual lodge is completely void of any staff or signage - I found my room by simply trying the locks until the key turned. For somewhere that is meant to be the converted stables of a stately home you would have expected better. To top it all off this privilege cost a total sum of £200 a night! I can only state again "DO NOT STAY HERE". A local Travelodge would provide a better service.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Director el 8 dic. 2018
Dear Mr Moore I am sorry that you found your stay at Melbourne Lodge unsatisfactory. I have carried out a full investigation into points you have raised and taken appropriate action to ensure that our guests are properly cared for during their stay. I note that your luggage was scheduled to be taken to your room and personnel were available at the time requested but this may not have been made clear to you. However we will review our check in procedures to ensure there is no recurrence. Thank you for taking the time to bring your concerns to our attention. Best regards Michael

10/10 Excelente

Sital

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice
Se hospedó 1 noche en octubre de 2018
Respuesta de Pamela el 12 oct. 2018
Good evening Sital Thank you for your kind comment and your rating.I do hope you will arrange another visit in the near future. kind regards Pamela Head Receptionist

10/10 Excelente

Sam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2018

10/10 Excelente

Jennie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
5 stars
Melbourne Lodge was fantastic, we stayed for one night and couldn’t fault it in any way. The grounds are beautiful, the room was lovely and the service was outstanding. Will definitely come back next time we’re in Hatfield!
Se hospedó 1 noche en mayo de 2018