4/10 Mediocre
Frances
Viajó con su pareja
16 mar. 2026
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Upon arrival at 4:30pm on Fri 3/13 I was told our room was not ready and we would need to wait about 30 minutes. I told the young man we needed to get changed because we had an event at 6:00pm. We finally got checked in around 5:05pm. The room was not satisfactory! Lighting was horrible - the room was dark even with all lights on. There was no stopper in the bathroom sink; Only 1 mirror in the room and that was the bathroom. The bed/mattress was sunken in the middle - very uncomfortable. I reported the missing stopper from the sink on Friday night and even checked on Saturday morning to see if this had been reported. It never got fixed. The floor in the elevator and the area in front of the elevator on the 1st floor had spill spots the entire weekend. No one ever cleaned these black spots up. Our room did not get cleaned well on Saturday - spills on the tables and water spots on the Bathroom counter was not touched. Only thing done was they made the bed, Trash cans at the front entrance were running over by Sunday morning. I was very disappointed with this property. I have never seen a Marriott property look like or be maintained like this. Not to mention my bill showed Paid in full at check out but this morning I see a new charge to my account. When I called, the young lady said it's probably the charge for "incidentals" that they do at check in and it will "eventually" be refunded. OMG! I will NEVER stay at another Fairfield property again. Frances Mills
Frances
Se hospedó 2 noches en marzo de 2026