Upon arrival, automatic luggage lift broken. Called management to report. One hour later, return phone call from maintenance saying 'will be out to fix' , 7 days later, no one out to fix! Resulting in carrying all luggage, large plastic tubs, food etc...up/down 3 flights stairs. Upon check out, agent asked for an email to list all problems. Non functioning items, all beer fridges by pool (nasty/not working ), bottom floor fridge (moldy/not working ), wine cooler in kitchen (broken), luggage lift broken (this was important), pool (dirty/gross brown slime stain/sludge) no one out to clean all week, hot tub ( don't even ask, we didn't get in after pool situation ).
I rented this house to put additional family in for my daughter's wedding. I was extremely disappointed in lack of response from management company. When they finally called me directly on day 5 after my sister in law called twice to inquire on work order, agent chastised me for not reporting sooner. We reported all on day 1! There are nicer rentals. I will say the house has a great layout but, outdoor deck/furniture needs maintenance as broken benches( my 85 year old father sat on front bench and it was broken and he fell to deck), warped deck boards, exposed pointed nail heads.
Owner needs to remove non working amenities. I would have chosen another home for my family. Donna J...Maryland