The Topgallant, with its litany of issues and lack of accountability of the property manager, has given me no choice but to write this poor review. Upon arrival, we discovered a row of beer cans around the hot tub, crumbs underneath all of the furniture, a dirty sock and insulin pen (found proudly by my 4 y/o) in the couch cushions, and blinds down in one window which were simply shoved into the corner. The fireplace was nonfunctional. There were weird thick, black claw marks along the baseboards that looked like some demonic baby or animal had been caged and was trying to escape. The cream-colored carpets were absolutely disgusting and completely reminiscent of my college dorm. However, I cannot say that the throw rugs were much better – bleach marks (how does this happen?), a verifiable rainbow of stains, and general wear. I am so glad that I do not have children who crawl because I would have had to carry them everywhere. 6 of 13 flood lights and several lamp lights were out in the Great Room. I called several times and was told someone would be out with a ladder…no one ever came. The dishes were dirty. There was a drawer in the kitchen that was broken to the point that I was afraid the whole front was going to pop off and fall to the ground. The coffee maker had a thick layer of pink sludge. There weren’t any batteries in the top floor remotes. (In fact, I am not sure we ever got the cable box to work in that room.) However, none of this compares to the elderly A/C unit and the leaky ceiling. We noticed immediately that the A/C was out on the 2nd floor (where the bedrooms were located). Maintenance determined a breaker to be tripped, a coil was bad, and that the A/C unit would probably need to be replaced. We had A/C that night. The following day, the breaker tripped several times and then a leak began in a doorframe on the 2nd floor. I put out a pot to catch the water and maintenance cut a hole in the ceiling, which required a bigger pot. After he left, there was another leak in the ceiling –this time above my 4 y/o’s top bunk! It soaked his baby blanket, stuffed animals, and the mattress. Maintenance told me to simply dry out the mattress and flip it over, that they didn’t have a replacement mattress. We did not have A/C on the 2nd floor for the remainder of the trip. We made the decision not to call again, because obviously they couldn’t fix it, and we were tired of spending our evenings chatting with repairmen.