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Opiniones sobre The Royal Sonesta Washington DC Capitol Hill

4.5 out of 5
The Royal Sonesta Washington DC Capitol Hill
20 Massachusetts Avenue, Washington, DC

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 149 de 195 opiniones" "
Evaluación: 8 - Bueno. 21 de 195 opiniones" "
Evaluación: 6 - Aceptable. 19 de 195 opiniones" "
Evaluación: 4 - Mediocre. 1 de 195 opiniones" "
Evaluación: 2 - Terrible. 5 de 195 opiniones" "

9,8/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,8/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Fabiola

Este hotel no respetó la reserva, su gerente argumentó que debíamos depositar mas de 2000 dólares aparte del costo de la estadía lo cual no estaba detallado en la información de la reserva. No aceptaba tarjetas de débito. El gerente brindó un trato horrible, aparentemente no quería recibir pasajeros de Expedia. Tuvimos que cambiar de hotel. Por esta pésima experiencia Expedia ya no es confiable para hacer reservas de hoteles. Deben asegurarse que los hoteles que recomiendan en sus listados van a respetar la reserva. En este caso no fue así.
Se hospedó 4 noches en marzo de 2024
Respuesta de RSCH el 22 mar. 2024
Hello Fabiola,We appreciate all feedback, and we thank you for sharing yours. We regret that we were not able to have you as our guest for your recent visit to the nation's capital, and for any misunderstanding with our staff. Every guest is important to us, including our Expedia travelers, and we apologize for any behavior on our part that suggested otherwise. It would be a pleasure to welcome you to our convenient location and spotless accommodations for a more typical visit in the months ahead, and we eagerly await the opportunity to win back your heart.Yours in hospitality,Zachary Martin

6/10 Aceptable

Yasmany

Viajó con su pareja
Le gustó: Limpieza, servicios
Muy buena propiedad, pero no tiene algunos de los requisitos que dicen q tienen, no te hacen check in antes de tiempo, poco personal que hable español, no lavandería.
Se hospedó 2 noches en noviembre de 2023
Respuesta de RSCH el 16 nov. 2023
Hi Yasmany,It was wonderful hosting you, and we appreciate you taking the time to share your review. We hope that you will consider returning and giving us an opportunity to exceed your expectations. Until then, we wish you all the best.Kind regards,Zachary Martin

10/10 Excelente

Enrique

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lo unico que me afecto fue que no funcionaba la caja fuerte . El hotel me parecio miy bonito todo
Se hospedó 2 noches en octubre de 2023
Respuesta de RSCH el 1 nov. 2023
Hello Enrique,It was a pleasure to welcome you to the District and we appreciate you spreading the word about your thoroughly enjoyed experience. It was a joy to serve as your host and we hope a return visit can one day be planned as we would like nothing more than to spoil you once again.Warm regards,Zachary Martin

10/10 Excelente

Vickie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The language barrier at front desk was quite an annoyance. I finally received my check out email, same person at the front desk had the wrong email address!
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

sophia

Viajó con su familia
Wonderful property, good location Walking distance to many places Quite area
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Michelle

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was phenomenal on the inside and all staff were very friendly and helpful. Everywhere was walkable, but if not, I could easily rent a Lime scooter and go to my destination. The amenities this hotel offered were great as well and very clean, would recommend!
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Shannon

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The restaurant located on the bottom floor of the hotel is excellent. My room was clean, stylish and spacious.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Malik

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was very spacious , clean & quiet. Also the bed’s are extremely comfortable !
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Gail

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to Union Station and the DC connector, the room was spacious and comfortable. Please note this property charges a resort fee in addition to the nightly room rate. The resort fee covers gym useage, bottled water in the room, coffee for Nespresso style coffee maker, and a small discount at the on site restaurant.
Se hospedó 3 noches en marzo de 2024
Respuesta de RSCH el 10 may. 2024
Hello Gail,Greetings from DC! We’re delighted by your perfect review, and we thank you for taking the time to share. We would be wonderful to have you back for another comfortable stay.Kind regards,Zachary Martin

8/10 Bueno

Jianrong

Every time the door closes in the next room, I can hear it clearly.
Se hospedó 2 noches en abril de 2024
Respuesta de RSCH el 9 may. 2024
Hello Jianrong,It was a pleasure to serve as your host and we thank you for taking the time to share your review. It would be a delight to one day welcome you again and we hope you look forward to providing us with that opportunity. Kind regards,Zachary Martin

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de RSCH el 10 may. 2024
Hello Lisa,Our Royal Sonesta goal is to ensure every guest feels at home and finding your top score suggests that this was accomplished for you. We hope to welcome you time and again for many years to come. Kind regards,Zachary Martin

10/10 Excelente

Nedin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed at Royal Sonesta for the first time from May 1 - May 4. It was a great experience from the moment we checked in until we left for the airport. First, we got there before 12 noon and they had a room ready for us, which we were grateful for. We stayed in the fourth floor and was very quiet and peaceful. Everyone at the front desk was very friendly. We requested our sheets to be changed the first nigh we were there and it was done without a problem. We also asked for extra bottles of water (very hot in DC) and got them without a problem. They provided us with a water container that we were able to bring home with us, it was very convenient to carry around to refill with water. On the day we left, we slept in a little late and by the time we wanted to get breakfast it was almost check out time (11 AM), however, the young lady at the front desk allowed us to go enjoy our breakfast w/out a problem. We will definitely be booking with them again in the near future. How could I forget to say that it was very convenient, about a block from union station, easy ride from the airport. Lots of places to eat inside union station. Simply enjoyed it :)
Respuesta de RSCH el 9 may. 2024
Hi Nedin,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. Our team thrives on being helpful to our guests, and so we appreciate you sharing how that shined during your stay. You can always expect an unforgettable stay when you make us your downtown DC home, and we encourage you to hurry back for another visit.Kind regards,Zachary Martin

10/10 Excelente

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de RSCH el 9 may. 2024
Hello Ronald,Perfection is always the goal, and we're delighted to know that we were successful. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.Warm regards,Zachary Martin

10/10 Excelente

Maryann

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendliest and most accommodating staff I have ever encountered at a hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de RSCH el 30 abr. 2024
Hello Maryann,We appreciate you lauding our experience! Our team thrives on being helpful to our guests, and so we thank you for sharing how that shined during your stay. On behalf of all of us, the pleasure was ours and we thank you for granting us your magnificent review.Kind regards,Zachary Martin

10/10 Excelente

April

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was beautiful, clean and the staff was very friendly.
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 30 abr. 2024
Hi April,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. You can always expect a warm welcome and an unforgettable adventure when you make us your downtown DC home, and we eagerly await your return. Warm regards,Zachary Martin

10/10 Excelente

Dennis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very limited family dining options in the area. The hotel and staff are great.
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 30 abr. 2024
Hello Dennis,Perfect scores always melt our hearts, and we thank you for spreading the joy. On behalf of every one of us at the hotel, the pleasure was ours and we hope to serve as your host when you next visit DC. Kind regards,Zachary Martin

10/10 Excelente

Sarah, Magnolia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would absolutely stay here again hotel staff were delightful and my room was spacious and comfy. The restaurant inside was fantastic. Easy to get around DC from here.
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 25 abr. 2024
Hi Sarah,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. The next time you’re craving a central place to call home in DC, know that we’re here for you.Kind regards,Zachary Martin

10/10 Excelente

Morgan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nicest Sonesta I’ve stayed at.
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 23 abr. 2024
Hello Morgan,Your seal of approval means a lot to our team! It would be a joy to be your DC host for years to come, and we invite you to return for another memorable visit in the months ahead.Warm regards,Zachary Martin

10/10 Excelente

Jessica

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was VERY friendly and helpful. The building is beautiful and the rooms are very clean. About a block from Union Station, transit is very accessible.
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 23 abr. 2024
Hi Jessica,Perfection is always the goal, and we're delighted to know that we were successful. On behalf of every one of us at the hotel, the pleasure was ours and we hope to serve as your host when you next visit DC. Warm regards,Zachary Martin

10/10 Excelente

Christy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property - great onsite restaurant,
Se hospedó 1 noche en abril de 2024
Respuesta de RSCH el 23 abr. 2024
Hello Christy,Perfect scores always melt our hearts, and we thank you for spreading the joy. We hope you will join us again soon for another phenomenal meal at our Bistro du Jour.Kind regards,Zachary Martin

10/10 Excelente

Norman

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a very nice hotel in a great location.
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 23 abr. 2024
Hi Norman,Your perfect score and comments on how much our hotel enabled you to enjoy exploring downtown DC are a treat to see! The next time you’re craving a central place to call home in the district, know that we’re here for you.Kind regards,Zachary Martin

10/10 Excelente

Gina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 23 abr. 2024
Hello Gina,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. Here’s hoping we see you back soon!Warm regards,Zachary Martin

10/10 Excelente

Christina, Greenfield

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was conveniently located next to Union Station, Capitol Hill and the National Mall. Hotel was clean, our room was a generous size and bed was super comfortable. The restaurant abject was fantastic. Would definitely stay here again!
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 23 abr. 2024
Hi Christina,It was a pleasure to welcome you to the District and we appreciate you spreading the word about your thoroughly enjoyed experience. We would be delighted to have you back for another comfortable stay.Warm regards,Zachary Martin

10/10 Excelente

Robert, Tampa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful stay! What an amazing property/location! The quality of the rooms, amenity spaces, and bar/restaraunt is incredible! Very impressed with the attention to detail at this Sonesta property! Highly recommend!
Se hospedó 2 noches en abril de 2024
Respuesta de RSCH el 23 abr. 2024
Hello Robert,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. It would be a pleasure to one day host you again and we trust you are looking forward to your return just as much as we are.Kind regards,Zachary Martin

10/10 Excelente

Ty

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Too expensive to return back to this location.
Se hospedó 2 noches en abril de 2024
Respuesta de RSCH el 19 abr. 2024
Hello Ty,Greetings from the DC Capitol Hill and thank you for sharing your review. It would be a pleasure to welcome you to our convenient location and spotless accommodations for a more typical visit in the months ahead, and we eagerly await another opportunity to exceed your expectations.Warm regards,Zachary Martin

10/10 Excelente

Samuel

Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 18 abr. 2024
Hello Samuel,Perfect scores always melt our hearts, and we thank you for spreading the joy. It would be a delight to be your DC host for years to come, and we invite you to return for another memorable visit in the months ahead. Until next time!Warm regards,Zachary Martin

10/10 Excelente

Garrett

Se hospedó 1 noche en abril de 2024
Respuesta de RSCH el 7 may. 2024
Hi Garrett,Perfect scores always melt our hearts, and we thank you for spreading the joy. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.Kind regards,Zachary Martin

10/10 Excelente

Susanna

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Walking distance to Union Station, very nice gym.
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 15 abr. 2024
Hello Susanna,Greetings from DC! We’re delighted by your perfect review, and we thank you for taking the time to share. The next time you’re craving a central place to call home in the district, know that we’re here for you.Kind regards,Zachary Martin

10/10 Excelente

Rachel, Cleveland Heights

Se hospedó 2 noches en abril de 2024
Respuesta de RSCH el 30 abr. 2024
Hello Rachel,Greetings from DC! We’re delighted by your perfect review, and we thank you for taking the time to share. We hope to welcome you time and again for many years to come. Warm regards,Zachary Martin

10/10 Excelente

Coralea

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, comfortable rooms and courteous staff. Convenient location to get around town and the lovely French restaurant was great as well.
Se hospedó 3 noches en abril de 2024
Respuesta de RSCH el 10 abr. 2024
Hi Coralea,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. The next time you’re craving a central place to call home in DC, know that we’re here for you.Warm regards,Zachary Martin

10/10 Excelente

Gwendolyn

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Great bar!
Se hospedó 5 noches en marzo de 2024
Respuesta de RSCH el 10 abr. 2024
Hello Gwendolyn,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. It would be a pleasure to one day host you again and we trust you are looking forward to your return just as much as we are.Warm regards,Zachary Martin

10/10 Excelente

Ashley

Viajó con su familia
Le gustó: Servicios
Great hotel! Stayed here with my family for spring break and loved how convenient it was to the Capital One Arena. Great staff and nice and spacious rooms.
Se hospedó 2 noches en abril de 2024
Respuesta de RSCH el 5 abr. 2024
Hi Ashley,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. We look forward to providing another memorable stay when you’re next in town.Kind regards,Zachary Martin

2/10 Terrible

Sandy

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
We booked a double-bed room for a three-night stay but got a king-bed room on the first night and a double -bed room on the next two days. Reason? We booked through Expedia, the front desk assistant manager, Samuel claimed. Expedia messed it up, over booking the first night for us. I argued I booked three weeks ahead of the stay, and there were plenty of double -bed rooms back then. Samuel did not listen but blamed Expedia for the hotel’s failure to manage booking. During our discussion, Samuel said he offered “multi-options” for us. His “multi-options” were we take the king-bed room, or cancel the booking and leave the hotel. We received these options after 7 PM in the dark. What a bad experience!
Se hospedó 3 noches en marzo de 2024
Respuesta de RSCH el 5 abr. 2024
Hello Sandy,We appreciate you taking the time to share your review though we are disheartened to learn that we fell short in providing the treasured moments we are known to provide. We regret that there was confusion at check-in following your booking through a third party, and that we were unable to remedy the situation to your satisfaction, but we trust that our phenomenal location and stunning accommodation provided a fantastic home-away-from-home during your DC adventure. We thank you once more for making yourself at home with us and we hope to earn your endless accolades upon your return. Kind regards,Zachary Martin

10/10 Excelente

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A
Se hospedó 2 noches en marzo de 2024
Respuesta de RSCH el 9 abr. 2024
Hello Scott,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. It would be a pleasure to one day host you again and we trust you are looking forward to your return just as much as we are.Warm regards,Zachary Martin

10/10 Excelente

Esther

Se hospedó 5 noches en marzo de 2024
Respuesta de RSCH el 25 abr. 2024
Hello Esther,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. We look forward to providing another memorable stay when you’re next in town.Warm regards,Zachary Martin

10/10 Excelente

Luzmila

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de RSCH el 5 abr. 2024
Hi Luzmila,Perfection is always the goal, and we're delighted to know that we were successful. We thank you for spreading the word and we hope to host you time and again for many years to come.Warm regards,Zachary Martin

10/10 Excelente

Donald

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice, new and clean. Spacious rooms. We also really enjoyed the restaurant in the hotel. All of the staff were very friendly and helpful. They made us want to keep coming back, especially our bar tender J. P., he was amazing. Highly recommended this hotel if you are interested in touring the Capitol Hill area and it’s only two blocks from the train station if you are coming by Amtrack.
Se hospedó 4 noches en marzo de 2024
Respuesta de RSCH el 3 abr. 2024
Hi Donald,Your perfect score and comments on how much our hotel enabled you to enjoy exploring downtown DC are a treat to see! On behalf of every one of us at the hotel, the pleasure was ours and we hope to serve as your host when you next visit the district. Kind regards,Zachary Martin

10/10 Excelente

Jimmy, New York

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de RSCH el 3 abr. 2024
Hello Jimmy,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. It was a pleasure to serve as your city abode and we look forward to welcoming you again in the months and years ahead.Warm regards,Zachary Martin

6/10 Aceptable

Aleksandra

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Hotel is beautiful and modern. The rooms are clean and nicely designed. It’s the staff that ruined it for us. The receptionist behaved like we’re beneath her and had attitude. So disappointing to have such a beautiful property, and to manage to ruin someone’s experience with it its staff.
Respuesta de RSCH el 3 abr. 2024
Hi Aleksandra,It was a pleasure to serve as your host and we are elated to read that your room served you well for the ideal place to relax and recharge. We deeply regret the inconsistency in our front desk team's typically sparkling hospitality, and hope to reassure you that your comments will be used for further training. It would be a delight to welcome you to our convenient location and spotless accommodations for a more typical visit in the months ahead, and we eagerly await another opportunity to exceed your expectations.Kind regards,Zachary Martin

10/10 Excelente

Princella

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
N/An
Se hospedó 5 noches en marzo de 2024
Respuesta de RSCH el 28 mar. 2024
Hello Princella,Perfection is always the goal, and we're delighted to know that we were successful. We thank you for spreading the word and we hope to host you time and again for many years to come.Kind regards,Zachary Martin

10/10 Excelente

Jihan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel!!
Se hospedó 2 noches en marzo de 2024
Respuesta de RSCH el 28 mar. 2024
Hello Jihan,Perfect scores always melt our hearts, and we thank you for spreading the joy. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.Warm regards,Zachary Martin

10/10 Excelente

Susan G

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
New hotel with wonderful rooms, spacious, clean and well appointed. Room amenities are great. Free bottled water and even your very own water bottle to take home.
Se hospedó 2 noches en marzo de 2024
Respuesta de RSCH el 28 mar. 2024
Hi Susan,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. It would be a joy to be your DC host for years to come, and we invite you to return for another memorable visit in the months ahead. Until next time!Kind regards,Zachary Martin

10/10 Excelente

Ana

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I would stay in this hotel again, I had a wonderful experience while staying there.
Se hospedó 1 noche en marzo de 2024
Respuesta de RSCH el 28 mar. 2024
Hi Ana,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. It would be a joy to be your DC host for years to come, and we invite you to return for another memorable visit in the months ahead. Until next time!Kind regards,Zachary Martin

6/10 Aceptable

Divya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I paid extra to have breakfast included. The hotel does not offer breakfast. They did not adjust the bill accordingly.
Se hospedó 2 noches en marzo de 2024
Respuesta de RSCH el 28 mar. 2024
Hello Divya,It was a pleasure to serve as your host and we thank you for taking the time to share your review. We trust that our spacious accommodation provided the ideal place to rest your head after a day exploring DC, and that our location proved to be convenient. Upon inquiring with our team, we are relieved to share that your bill was adjusted upon checkout to ensure that you were not charged for the breakfast credit that was not used. We regret any confusion, and hope that you will think of us the next time you find yourself planning a return to the district.Yours in hospitality,Zachary Martin

10/10 Excelente

Tetyana, Mississauga

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
location is perfect
Se hospedó 3 noches en marzo de 2024
Respuesta de RSCH el 21 mar. 2024
Hello Tetyana,Greetings from DC! We’re delighted by your perfect review, and we thank you for taking the time to share. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.Kind regards,Zachary Martin

10/10 Excelente

Iurii

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de RSCH el 29 mar. 2024
Hello Iurii,Perfect scores always melt our hearts, and we thank you for spreading the joy. It would be a delight to welcome you for another adventure in the coming months, and we wish you all the best until then.Kind regards,Zachary Martin

6/10 Aceptable

Edwin, Dallas

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
A solid hotel, communications with staff were typically NOT an enjoyable experience- could do with adding room service at this level of hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de RSCH el 21 mar. 2024
Hi Edwin,Greetings from Capital Hill and thank you for sharing your review. We regret the inconsistency in our team's typically sparkling hospitality during your time with us, and hope that you can accept our apologies. Welcoming you again would be our delight and we hope that possibility is something you will consider. Until then.Kind regards,Zachary Martin

10/10 Excelente

Karioka

Se hospedó 3 noches en marzo de 2024
Respuesta de RSCH el 10 abr. 2024
Hi Karioka,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. We look forward to providing another memorable stay when you’re next in town.Kind regards,Zachary Martin

8/10 Bueno

Jeff

Viajó con su familia
Le gustó: Servicios
Parking was nearly $100 for valet, and there was no other option available.
Se hospedó 1 noche en marzo de 2024
Respuesta de RSCH el 21 mar. 2024
Hello Jeff,We know you had many hotels from which to choose, and we thank you for calling our hotel “home” during your recent DC visit. We trust that our phenomenal location provided easy access to exploring DC and that our team made you feel welcome. It would be a pleasure to one day welcome you again and we hope you look forward to providing us that opportunity. Warm regards,Zachary Martin

2/10 Terrible

Fengshuo

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
Employee are rude and not helpful at all
Se hospedó 1 noche en marzo de 2024
Respuesta de RSCH el 22 mar. 2024
Hello Fengshuo,It was a pleasure to serve as your host and we thank you for taking the time to share your review. We apologize for the inconsistency in our team's typically sparkling hospitality, and hope that you will join us again for the opportunity to win back your heart.Kind regards,Zachary Martin